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Casa Faena


    Casa Faena
 in Miami Beach
    Casa Faena
 in Miami Beach

Reviews

TripAdvisor Traveler Rating:
515 Reviews
Latest TripAdvisor Reviews

  • Very nice experience

    by Henri S on 2020-01-07 08:56 am

    Very good service
    Very nice boutique hotel
    Veri nice decoration
    very good front desk service,restaurants
    Unfortunetely some litle details missing regarding the size of bathroom or cleaning probems when we arrive to the room that they solved immediately with a fabolous attitude
    I will come back

    Owner Response
    Dear Henri S,
    Thank you very much both for staying with us and for sharing your positive experience with the community. Please let us know when you begin planning a return trip, we'd like to take special care of your stay.

    Best regards,

    CasaFaena, Front Office Manager at Casa Faena, responded to this review

  • One step away from the beach

    by Maylling on 2020-01-05 02:29 pm

    Historic hotel on step away from the beach, with great decoration. good restaurant . Staff is very friendly. Something different than usual. P.S: they are also pet friendly and don't charge a fee for that

    Owner Response
    Dear Maylling,
    Thank you for you recent stay with us and for letting everyone know what a good time you had. We love hosting your pets here too, please let us know when returning.
    Sunny regards,

    CasaFaena, Front Office Manager at Casa Faena, responded to this review

  • What a beauty!

    by Sapanjit on 2020-01-02 10:29 am

    This is an amazing property with excellent customer service. What a fantastic lobby- we just loved to sit there with our glass of wine. Special shout out to Chris who was amazing and told us of the places to visit with the family. After completing our cruise, we decided to check out Miami and stayed at this gem. Check out the fantastic bar/lounge on the top floor. Excellent trip.

    Owner Response
    Dear Sapanjit,
    Thank you so much for the kind compliments for our hotel team and property. Our original lobby atrium is well appointed as both an architectural focal point as well as a comfortable spot to relax. Everyone here does their best to go above and beyond and we are so glad that you enjoyed your time spent here.

    CasaFaena, Front Office Manager at Casa Faena, responded to this review

  • Amazing Customer Service

    by 669elit on 2020-01-02 07:37 am

    I had an issue with my reservation and Chris was quick to fix it for me.
    The front desk and the managers are great people and really nice and friendly.
    They also have an awesome restaurant that you must try.

    Thank you very much

    Eli

    Owner Response
    Dear 669elit,
    Thank you very much for your recent stay and for sharing your positive experience online with others. We appreciate the positive feedback very much and are glad that you enjoyed your stay here in Florida and especially at our hotel. Please reach out directly if ever planning a return trip. Best regards,

    CasaFaena, Front Office Manager at Casa Faena, responded to this review

  • Dirty Hotel, Sold as Luxury by Kuoni

    by SeasonedGlobe on 2019-12-27 09:45 pm

    We booked this boutique 'luxury' hotel through Kuoni in Winchester (UK) and arrived on 18th December 2019 for 10 days. I have two main headlines for Trip Advisor readers and travellers: first, do not under any circumstances book this hotel if you value luxury and cleanliness. Second, do not expect anything that looks like service if you book with Kuoni and wish to redress a terrible situation in location.
    Here is what happened to my partner and I. We arrived at this hotel and from the moment I stepped out of of the taxi I knew this was not the place that had been described in the Kuoni brochure. The steps up to the hotel were filthy and surrounded by beer crates full of empty bottles; no one hepled with our bags. We were greeted by a young woman at the desk who was trying to behelpful in the midst of a hotel that has, to put it mildly, seen better days. The young woman nearly fell off her chair when we said we had booked to stay for 10 days - as if to say: 'no one stays here for 10 days'. We were shown to a room that had a sink next to the bed. The room was awful, not only more or less bare (only one chair) but also dirty in the bathroon. The towels had holes in them. We felt like the whole place needed a makeover and asked to see other rooms. There were plenty of them as almost no one was staying there. But the rooms were all of the same same poor standard. To cut a long story short, by this time it was 10pm at night and we had only just got off a 9 hour flight from London. So we stayed the night.
    The next day we rang the Kuoni number we had been given and told the guy there that we needed to be moved to another Kuoni hotel. The upshot was that Kuoni did not have any other places to put us in as it was almost Christmas. In short, we were cut loose by Kuoni to find our own alternative hotel in Miami, which we eventually did. But, of course, we were now paying for a decent hotel in downtown Miami after having already paid for a 'luxury' hotel at Miami beach. And, on top of that, all the hotels in Miami were charging a fortune because it was Christmas. In the end, what we were faced with was paying hundreds of dollars extra for a second hotel room in Miami whilst we waited for our plane home to London a week or so later. It was in fact cheaper just to admit that the holiday was a catastrophe and buy another air ticket home immediately, which we did.
    In the end, what was supposed to be a 10 day luxury hotel break in Miami turned into a 4 day nightmare. The source of all these problems is that Kuoni is misselling a very substandard hotel as a luxury hotel.
    The conclusion? First, do not book Casa Faena if you are looking for a clean hotel let alone a luxury hotel. It is niether clean nor luxurious. Second, if you book with Kuoni, do not expect Kuoni staff to get you out of the mess they have created by misselling the Casa Faena. You are on your own.


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