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Casa Monica Resort & Spa

    Casa Monica Resort & Spa
 in St. Augustine


TripAdvisor Traveler Rating:
2092 Reviews
Latest TripAdvisor Reviews

  • Luxury, Charm, History and a Great Location

    by MCFisher on 2019-05-21 11:18 am

    Beautifully appointed hotel set right in the heart of Saint Augustine. The staff are unbelievably friendly and more than willing to assist with your requests for directions, hotel amenities, great places to eat, and things to do. The dining at the hotel is very good, but I most heartedly recommend the breakfast with great selection and very good prices. The rooms are comfortable and the bed was great (I do realize that each of us have a different preference for bed softness). The only negative I can think of is that the Wi-fi was often very spotty and both my wife and I had to log on again after being kicked off. Otherwise, I highly recommend the Casa Monica.

  • Terrible Experience

    by terriethetraveler on 2019-05-21 06:28 am

    We discovered someone else's toiletries in our room after returning from breakfast. I called the resort on my phone (the inroom phone did not work), after explaining the situation I was left on hold for almost 10 minutes. An employee was sent up to retrieve the items. I was told by him and the person on the phone that we would be contacted by a manager. That never happened. While we were checking out later that morning, we asked to speak to the manager. He told us he was never apprised of our situation, but was sure that it was just a matter of his staff moving a guests' items to a new room. I explained to him the "items" were not in a suitcase, but scattered & open in our restroom & that our things were still in the room. It would have been obvious that the room was not empty. That was the end of our conversation, he couldn't/wouldn't offer any other explanation. I am angry that someone was allowed to use our room & so very disappointed in the customer service we received once the problem was reported


    by colt68 on 2019-05-11 03:30 pm

    Great location but not what I expected. Rooms are small and dark. No refrigerator. Thought the $26.00 a day parking charge was a bit high..maybe New York but St. Augustine..Really. The staff were very friendly and extremely helpful. I thought the KESSLER collection would have been a bit classier!!

    Owner Response

    Good Afternoon,
    We sincerely appreciate your business and loyalty to Marriott! Your experience has been shared with our management team in an effort to ensure these issues are addressed. I would also like to state that on behalf of all the staff here, we were honored to know that you choose to stay with us. We do sincerely try to make each and every guest pleased with our high standards of service. Once again, thank you for your kind comments in regards to our staff. Hopefully, if your travels lead you back to St. Augustine, you will allow us the opportunity to show you how much we have improved.

    MackenzieCompton, Front Desk Supervisor at Casa Monica Resort & Spa, Autograph Collection, responded to this review

  • Beautiful hotel in historic downtown St. Augustine

    by funtraveler0705 on 2019-05-07 06:17 am

    My husband and I have stayed a few times in this hotel. It's very well maintained and convenient for walking to much of downtown St. Augustine. This time our check-in process did take longer than usual...about 15-20 minutes of standing in line-this is not the normal. I believe they were training new staff. The staff is very accommodating and friendly. There is no self parking at this hotel so be prepared to valet. The valet attendants are very quick to get your vehicle if you need it. Always a pleasant experience at this hotel.

  • Beautiful Place

    by HonestAndFair14 on 2019-05-03 08:56 am

    The room we stayed in was lovely. And the amenities are very good. The location is the best you can get and the best selling point. The service in the restaurant is abysmally slow...but hey, we were on vacation so we chilled out about that.

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