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Castle Hotel & Spa

    Castle Hotel & Spa
 in Tarrytown
    Castle Hotel & Spa
 in Tarrytown


TripAdvisor Traveler Rating:
259 Reviews
Latest TripAdvisor Reviews

  • Horrible Customer Service & Staff

    by seancutter on 2020-03-05 02:46 pm

    I would NOT recommend this hotel. Rude & unaccommodating staff, from the front desk agent all the way up to the COO, Ken Utsumi & manager Jiro Sato. Stay far away from this property, such a disappointment.

  • One thing happened after another...

    by ShazzGW on 2020-03-03 12:39 am

    This review is written by my husband. We went to the Castle Hotel & Spa for Valentines Day. We live relatively close and have been to Equus Restaurant previously but never stayed overnight. So we were both looking forward to a nice romantic time at one of the top rated hotels.

    Unfortunately things didn't go as planned. I planned a spa treatment for my wife and we had a beautiful Junior suite and in room dining.

    We arrived mid afternoon and check in went smoothly. The room was gorgeous, spa was perfect.

    Thereafter is when things went array. I called in advance to make sure there were vegetarian options for room service and was assured there was.

    Went for a drink at their small but cozy bar. The maitre d brought my wife a freshly printed vegetarian room service menu. (we knew this because they had a price fixed menu for Valentines Day weekend and we were their first customers).

    When we got back to our room I noticed the heat wasn't working in the bathroom (it was a very cold night). Then ...
    Called receptionist and they sent a mechanic up to the room.
    Thereafter we ordered room service.
    10 minutes later mechanic showed
    few minutes later restaurant (Michelin Star) called and said they did not have the only main course vegetarian option on the menu (cauliflower steaks). How do you not have cauliflower?
    How could that be if they just printed the menu and it was the very first vegetarian serving for the whole weekend?
    My wife just ordered the appetizer and extra bread
    room service came and they got my dinner wrong, they brought fish which I did not order. They apologized and as they were leaving I reminded them to bring bread
    They came back up with two bite sized pieces of bread, but at least the presentation was nice
    We started our nice romantic dinner with the mechanic fixing the heater.
    Mechanic 'fixed' the heater, left and about 15 minutes later I went to use the bathroom and it still wasn't working. Cold air was blowing out of the vents.
    How disappointed, I planned a nice romantic rose peddled bath.
    Top it all off, while we were eating there was a 'stink bug' crawling on the rug.
    Since it was Valentines Day and only there for an overnight we kind of laughed everything off and enjoyed our evening. We left very early the next morning skipping a planned brunch.

    My husband relayed everything to the manager and she was sympathetic and gave 20% off bill and said she would speak to the Equus Chef and head manager.

    For the money we paid and for a luxury historic hotel we were pretty disappointed. We do travel frequently so we realize things happen and it just was one of those things.

    But we were mainly disappointed with the lack of follow up by management especially after we filled out survey honestly but very respectfully. No one called or emailed us.

    Yes it is a beautiful hotel, but just because of the lack of follow up by management we will not go there again.

  • Not worth the money...

    by cdw427 on 2020-02-24 08:17 am

    For what they charge, I don't think it's worth the money. First, bear in mind that the cost of the room changes based on the occupancy size, which I find to be a very quaint habit that most hotels no longer practice. (I did notice in my recent travel to Japan that they actually practice this there... not sure if there's any relevance here.) The food was quite delicious, and the spa was good but again, not worth the money. I get massages quite regularly and for the price, I would seek elsewhere. At one point, we left our room key card in the room. We went to the front to ask for a new card, and the Japanese lady behind the counter was unwilling until the manager got involved and gave us a new card. I can't begin to explain what happened there. All in all, I would prefer to go to another hotel.

  • So you want to stay in a castle

    by emilyv848 on 2020-02-23 11:52 am

    No problems with the hotel. Our room was nice, clean, and in the original castle. I think only the suites are in the castle itself. Valet and front desk staff were outstanding. No problems with housekeeping. Here is the weird part, to get to the suites, you have to walk through the restaurant. It is set up really weird! I kinda felt bad interrupting people and staff walking through. Please note, we did not eat there, prices were outrageous and it was prefix weekend! Lucky, there were many great options nearby. But that was all nearby, restaurants. The surrounding towns had absolutely nothing to do! Not a ton of shops or anything, I was told that it is different in the warmer months, but I'd travel up north before hiking in this area. If you want to stay in castle, book. But you really don't get anything special for staying at the castle, I've been all over the world and this hotel just doesn't compete for the price. The mini bar if a nice touch, and we enjoyed the cookies and almonds but please stock the fridge for two people. Also, perhaps a sample of sherry/brandy or something local in the suites may go a long way for the price?

    Owner Response
    Thank you for staying with us and we hope that you will stay with us again in the future. As the season changes, our guests will be able to enjoy events that will vary from tasting events, music and poolside fun. Please do not hesitate to contact us directly should you wish to return.

    Kimberly Yancey, Owner at Castle Hotel & Spa, responded to this review


    by DinSig on 2020-02-11 02:48 pm

    Did not stay at hotel, but the SPA was amazing. Brunch - food was average, but view was spectacular. Walked on grounds which was lovely. Great photo ops. Looking forward to going again but staying overnight in castle.

    Owner Response
    Thank you for joining us for an amazing spa and brunch experience. We look forward to welcoming you back in the future.

    Kimberly Yancey, Owner at Castle Hotel & Spa, responded to this review

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