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Castle Hotel & Spa


    Castle Hotel & Spa
 in Tarrytown
    Castle Hotel & Spa
 in Tarrytown

Reviews

TripAdvisor Traveler Rating:
240 Reviews
Latest TripAdvisor Reviews

  • Beautiful place-Beyond horrible service esp. what you pay

    by Peter-P-Ipswich on 2019-08-19 10:13 am

    I've stayed here twice and it is lovely and a beautiful property. It is expensive so the service should reflect it. It does not.....and it is really on every level. Used the pool a fair bit....two days no towels....ask for them....takes forever and required multiple asks. The young bartender at the pool forgot to put in my food order and scrambled when I came back asking for it like he was doing me a favor. Pool is supposed to close at 8pm and he closes the bar at 7 unable to make a drink as he tossed out the ice. He wanted to blow out early. Restaurant expensive scallop dish-TWO SCALLOPS!?!. Next night ate outside and the bartender/waiter never came out once not to even give me a check. First day room not cleaned until 6pm despite calling and they eventually did it at turn down service. Free drinks in mini bar-soda and beer-Great! But you need to restock it without being asked. On tiny shampoo in shower-Good thing I'm bald....but my wife? I called to get a copy of my folio after checkout-I had to call three and it's still not complete. Again great property but service lacking on all fronts

    Owner Response
    Dear Mr. Peter,

    Thank you for taking time to give us the feedback. I will bring your comments to F&B Department and Housekeeping Department for management to discuss, find the better way to serve our valued guests at our best.

    Please kindly give us another chance for your next visit perhaps in Fall when we update the menus. We would love to welcoming you and family to The Castle again.

    Sincerely yours,
    Alison, Ma?tre D'h?tel.

    Alison P, Guest Relations Manager at Castle Hotel & Spa, responded to this review

  • Fairy tale Castle

    by dorr224 on 2019-07-30 06:33 am

    This was an overnight date night for me and my husband. We had dinner by the Hudson River and thought it would be fun to spend the night in a castle. Our room was amazing. The room was big and spacious, the furniture and decorations were very colonial and the bathroom was beautiful. We ordered a cocktail at the bar and brought it up to our room and enjoyed the evening. I think next time we will try a spa treatment for some pampering.

    Owner Response
    Dear dianao940,

    Thank you very much for your wonderful review. We were so glad to hear that you enjoyed our Fairy Tale Castle, Comfortable & Spacious Room, Equus and especially your drinks from our General Bar.

    Please come back soon to pamper yourself and your husband at our Sankara Spa. We are looking forward to serving you and family our best as King & Queen again.

    Beautiful Summer & the pool are still beautiful. Or opt to visit in Fall to enjoy additional seasonal menus and see the leaves change their absolute stunning colors.

    Warmly.
    Alison, Maitre D'Hotel.

    Alison P, Public Relations Manager at Castle Hotel & Spa, responded to this review

  • Anniversary Weekend

    by Malena F on 2019-07-15 03:58 am

    Stayed in the hotel for our anniversary weekend. The dinner, spa and overall stay was good. The products they use at the spa are excellent. It's a beautiful property and it's very well maintained. I look forward to going back to attend one of their cool events I saw posted on their website.

    Owner Response
    Good morning Malena, your kind words and excellent review to all details meant so much to our team. We're looking forward to welcoming you and family back very soon.

    Please join us for superb and fun Poolside Pairing Events throughout this summer, this Thursday is "Take Me To Tuscany" with great Italian cuisine and wines. Next Thursday is "Flamenco Dance" with Mixed Grills and Sangrias!!

    Alison P, Public Relations Manager at Castle Hotel & Spa, responded to this review

  • Details

    by demarcor on 2019-07-02 06:26 am

    The price was fair for the room. However, the room needed a carpet so bad it was insulting that they don't think so too. It was clean, just worn, stained, discolored, etc.
    Pool bartender did not know how to make a martini or a Manhattan. We watched him google it.
    The martini came out lime green, he didn't use dry vermouth... but some odd green stuff. Took nearly 10 minutes for this experience too... but at least the pool area was nice to relax at.
    Equus was good, but not as great as we hoped. With drinks, dinner cost more than the room. Wine was good.
    Breakfast the next morning at Equus was over $50 for the two of us. $8 just for coffee which we had to ask for cream for twice, so it was cold by the time we drank it (and there were only 3 couples eating at the time).
    Older folks at the pool were horrified by the loud rap music they were playing... we thought it was funny, as it didn't quite fit with the castle theme!
    I guess when I think of Westchester, I think places would need to have more attention to detail than this place does in order to stay in business. Can't make a martini or a Manhattan? Come on... then again, a basic king room here doesn't cost much more than a chain hotel. So that is cool.

    Owner Response
    Dear demarcor,

    Thank you for your sincere review and the details are so much helpful for us to strive ourselves to be better for our valued guests.

    Glad that you enjoy the room and the value of the property.

    I am very sorry to hear that you had to experience unpleasant service at the pool. I will definitely bring all your comments to the management. We are doing a lot of training for new staffs as well as changing room carpets that has been implemented to renovation plans.

    Next visit please kindly let me know. I would like to make up better experience for you and family.

    Best regards,
    Alison, Maitre D'Hotel.

    Alison P, Public Relations Manager at Castle Hotel & Spa, responded to this review

  • A Dash of Perfect Peace.

    by Keke L on 2019-06-26 05:42 pm

    Simply wonderful. The grounds, the staff, the hills, the mountain views, the flowers, the smell of flowers, the grass and the trees. Everything adds its own dash of perfect peace to create heaven on a hill. For lunch I had a salad and the best of the best French Fries. Crunchy, thinly sliced, seasoned and just plain good.

    Owner Response
    Dear Keke L, thank you very much for your wonderful review. We're so glad to hear that you enjoy every details at The Castle especially Equus Restaurant.

    Please come visit us again soon and enjoy the beauty of your Castle.

    Best regards,
    Alison, Maitre D'hotel

    Alison P, Public Relations Manager at Castle Hotel & Spa, responded to this review


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