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Cork Factory Hotel


    Cork Factory Hotel
 in Lancaster
    Cork Factory Hotel
 in Lancaster

Reviews

TripAdvisor Traveler Rating:
699 Reviews
Latest TripAdvisor Reviews

  • Great stay

    by shazwri on 2019-09-13 04:14 am

    I was a bit iffy about this hotel, but from walking into the hotel it's wonderful and such a great price. Our bedroom was a bigger than standard and lovely and clean. The staff were second to non and nothing was too much bother for them, which is what I like.. Dinner was lovely and I liked the rustic feeling of the restaurant. And breakfast was our best so far on our tour from New York to Niagra!

  • Maintenance and Service Are Slipping

    by Priscilla G on 2019-09-10 04:11 am

    I was in Lancaster for several days visiting family. Having been one of The Cork Factory's early guests when it first opened, I was disappointed to find that maintenance and service is slipping. The most significant problem was the missing fire extinguisher in the hallway. This was a major safety issue, not only because there was insufficient fire protection, but also because the bracket on which the fire extinguisher should have been hanging jutted out from the wall presenting a safety issue as well. I've included photos of the empty bracket and one showing an intact fire extinguisher on a bracket in the same hall. Maintenance issues were noted by myself and several other guests in that the elevator (there is only one in the main building!) and hallways were not air conditioned. One couple whom I met in the elevator complained that they were there for a wedding and were dressed in their finery, but felt like sweatballs after being in the hall and elevator for only a few minutes. Something to consider as this is a popular wedding hotel. There were dirty laundry bags laying on the floors in the hallway one evening (photo attached), presenting another safety hazard, especially if electrical power went out and guests needed to exit the hotel. Finally, it was disappointing to see that basic maintenance was not being done as evidenced by the damages to hallway walls (photos attached). Front desk service was extremely helpful, but service at breakfast was just about nonexistent. Staff members remained involved in personal conversations although they saw people entering, not sure whether to seat themselves. The staff immediately removed the breakfast at 10 a.m. rather than allow guests a reasonable 15-20 minutes to finish their meals. I felt that we were in their way, not valued guests.

  • Cozy & Comfortable

    by NYJewel18kt on 2019-09-05 05:31 am

    We only stood here 1 night on our way to York Pa, it was very clean, cozy and beautiful inside. It's amazing what a great job they did transforming a factory into a hotel. We also ate dinner there, reasonable pricing and drinks were made perfectly. Breakfast was included in our stay. I recommend this hotel if staying in the area

    Owner Response
    Thank you for taking the time to leave us a review!
    We love your appreciation for our refurbished property!
    We anticipate seeing you again soon!

    Stay well!

    feliciadonton480, Front Office Manager at Cork Factory Hotel, responded to this review

  • Great rooms in a unique setting

    by Colin M on 2019-09-03 09:56 am

    We stayed in the Building 9, on the first floor. Despite being right next to the parking lot, we weren't disturbed by parking lot noise. The room was beautiful, and the decor is unique. I loved the tin ceiling.

    Owner Response
    Thank you for your kind words!
    We're glad you enjoyed your stay with us and hope to see you again soon!

    Best,

    Felicia D, Front Office Manager at Cork Factory Hotel, responded to this review

  • It's always something

    by PublicAccount on 2019-09-02 06:13 am

    We've stayed at the Cork a number of times, and sadly, there's always something a little wrong.

    This time, we went to the continental breakfast. Posted hours are 6 to 10. We arrived at 9:45. Silly us, to think that 10 meant food until 10! They're were even out of hot water, and the waiter didn't care. If they need to be completely done by 10, then the posted hours should end earlier. Common sense and courtesy to guests.

    On an earlier visit, guest services lied, repeatedly, to us about a problem experienced on the property. Not a deal breaker, but a definite pattern.

    Awesome restaurant, nice rooms, could have better shower heads.

    Owner Response
    Thank you for taking the time to leave a review.
    We must apologize for the inconvenience you experienced during your stay. I would love to chat with you personally in order to completely understand what you be believe our shortcomings happen to be. I can be reached at 717.735.2075 - I sincerely look forward to hearing from you.

    All the best,

    Felicia D, Front Office Manager at Cork Factory Hotel, responded to this review


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