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Fairmont Copley Plaza


    Fairmont Copley Plaza
 in Boston
    Fairmont Copley Plaza
 in Boston

Reviews

TripAdvisor Traveler Rating:
4091 Reviews
Latest TripAdvisor Reviews

  • Exquisite

    by snowbird2962 on 2020-02-25 10:03 am

    A great old place with a ton of history well preserved. The employees were helpful and glad to assist in every way. We had a great stay and will be back when our travels bring us this way. Likely in the fall

  • Fabulous staff- Elegant hotel

    by David G on 2020-02-23 01:45 am

    Visited Boston and Hotel for a weekend wedding. Wonderful staff. Nice location. Elegant surroundings. Rooms are old but well maintained. Hallway noise carries into the room as the room layouts leave no space between entry door and bedroom. If you are going to bed at 1AM, not a major issue. Nice gym. Took a long time to get valet car. Callng in advance seemed to have no impact and the cars are parked several blocks away.

    Owner Response
    Dear David G,

    Thank you for your review! It is great to hear you took advantage of the hotel's convenient location and enjoyed our elegant decor. Please accept our apologies due to the noise issue from your room and the valet service. We hope to welcome you back soon to make amends.

    Best regards,
    Catherine
    Manager

    catherine_fairmont, Manager at Fairmont Copley Plaza, Boston, responded to this review

  • A wonderful stay!

    by bostonbear75 on 2020-02-22 12:00 am

    It's an iconic hotel located in the heart of Boston city. Its grand lavish lobby gives the hotel classic European baroque atmosphere.

    It is well-maintained for sure. It has been remodeled without giving up some traces of history. Some people might criticize they didn't do a good job at renovation, but I would say those traces of history are just there to remind people its golden time.

    The staff is absolutely professional and friendly. The room is spacious enough and the beds are also very comfortable. I can find everything I need in the room, including a huge walking closet.Some old hotels has a weird smell even after remodeling, but this one doesn't. My friend and I both enjoyed our two-night stay here.
    I can tell that the management and its staff try hard and did a good job to keep its glory. Besides fancy chic modern hotels, I start to appreciate this old style one with history more.

    Owner Response
    Dear bostonbear75,

    Thank you for taking the time to write a lovely 5-star review of your stay with us. We are please to hear you enjoyed the historic charm of the hotel as well as the excellent service provided. We hope to welcome you back in the near future for another wonderful stay with us!

    Warm regards,
    Catherine
    Manager

    catherine_fairmont, Manager at Fairmont Copley Plaza, Boston, responded to this review

  • incredibly disappointing

    by rhubarb07666 on 2020-02-21 05:22 am

    paid to be on the Gold level floor. the lounge was the only bright spot of my stay. great food, wonderful service, spacious area. my room, on the other hand, was dingy. small, very few amenities(no washcloth for example), dark, old tub shower, no grab bar, was worried about falling, etc. would never stay here again, sorry.

    Owner Response
    Dear rhubarb07666,

    Thank you for taking the time to write a review. We apologize for your less than satisfactory stay with us. It is regretful that our rooms were not to your satisfaction and we've shared your review with our management team for further internal review. On the other hand, it is great to hear you enjoyed the Fairmont Gold floor with its incredible service and food. We hope to welcome you back in the future for a renewed experience.

    Warm regards,
    Catherine
    Manager

    catherine_fairmont, Manager at Fairmont Copley Plaza, Boston, responded to this review

  • Date night with my Hubby!

    by K4873ESlindag on 2020-02-18 07:55 am

    My husband and I decided to get dressed up and go on a date night! We ended up stopping at the Fairmont for one drink and ended up having a great time. The place was jammed and we thought "we will never get a drink" but along came Matt G. who made the most delicious Espresso Martini I have ever had! So as you can imagine one drink turned into a few. Matt came by quite frequently asking if we were ok and if we needed anything. I noticed him walk up and down the bar asking all the patrons if they were ok as well. Very attentive and professional. Keep up the good work!

    Owner Response
    Dear K4873ESlindag,

    Thank you for your 5-star review of the Oak Long Bar + Kitchen. We are so happy to hear you enjoyed your drinks that Matt made and we hope to welcome you back soon!

    Best regards,
    Catherine
    Manager

    catherine_fairmont, Manager at Fairmont Copley Plaza, Boston, responded to this review


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