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Fairmont Copley Plaza

    Fairmont Copley Plaza
 in Boston
    Fairmont Copley Plaza
 in Boston


TripAdvisor Traveler Rating:
3945 Reviews
Latest TripAdvisor Reviews

  • Nice club floor but the hotel does not care about lost items

    by Kirsten34 on 2019-09-17 04:06 pm

    I had a lovely three nights on the club floor, but unfortunately any positive feelings have been tainted by the fact that I left an item in the room and the hotel lost and found staff members clearly don't care about the hotel customers' property that they leave behind. I assume the item was stolen or thrown out. I called a few hours after I left the hotel about the item, emailed and called twice more. My phone calls and email were never returned as promised. This makes a customer feel like once the bill is paid the customer no longer matters. A phone call with an apology was all I expected. There are many other excellent hotels nearby that I will try next time I am in Boston because sadly I do not want to return to the Fairmont.

  • Peter G

    by 356peterg on 2019-09-17 04:05 am

    Excellent hotel, can't find a bad thing to say. Probably the most consistently good food I've ever had in a US hotel, great service and great cocktails. Rooms we tidy, very comfortable beds and good showers, all essential. Definitely stay here again

  • Wedding Reception at the Fairmont Copley Plaza

    by Amanda M on 2019-09-15 06:02 am

    Amazing!! We had our wedding reception at the Fairmont Copley in May 2019 and everything was perfect! We worked with Alice Fay as our wedding coordinator and she was outstanding!! She was so organized, responsive and was full of tips and suggestions to make the day stress free and perfect. She thought of everything and was so easy to work with. We loved everything about the Fairmont: location, food, service and its just beautiful!! They made our day so special and we highly recommend the Fairmont (and especially Alice!)!

  • Wonderful hotel

    by I738CIjohnd on 2019-09-13 10:19 am

    We stayed four nights at the hotel. One thing to know is that this is a 100 plus year old building, and the rooms, we found, are smaller then hotels rooms in this category. That being said, the place is beautiful, charming, great location, and the staff were absolutely top notch. We stayed on the Gold level, which is so worth it. Delicious , and very wide choice breakfast options, and great appetizers in the evening, in a lounge that looks like your in Downton Abbey. Devon, one of the staff, was a pleasure to speak with, warm and friendly, and really made us feel at home.
    Can't wait to return!

  • First Class!

    by Rosiegirl2 on 2019-09-09 03:37 pm

    Stayed 4 nights in an interior king on a vacay with my hubby. Initially I thought I'd want a room with a view, but after one night, we were grateful for the interior street noise, no was hard to believe we were in a bustling city!

    Had dinner at the Oak Long Bar and loved it! A delicious, tapas-style menu that also includes main courses if you like. Cocktails were amazing and innovative!

    Nothing was too much trouble for the staff. Plates, cutlery, extra water, blanket delivered immediately and with a smile. Housekeeping staff greeted us by name. Bell staff went above and beyond to order us taxis, and stored our luggage with a smile!

    The bed was super comfortable and blackout drapes closed properly. In fact, everything in our room worked properly and there were no maintenance issues at all.

    As a former front desk clerk, I have really high standards for hotel stays, but the Copley Plaza hit every mark.

    The location is perfect and the architecture is stunning, but it is the staff and their attention to detail that makes this hotel first class!!

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