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Fairmont Heritage Place, Ghirardelli Square


    Fairmont Heritage Place, Ghirardelli Square
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
814 Reviews
Latest TripAdvisor Reviews

  • Game Weekend

    by migs85 on 2019-06-09 08:06 am

    We chose this property because it accommodated our family of five, and because we've had great experiences at other Fairmont properties. We again were very impressed by both the friendly and attentive staff and the property itself. We would definitely stay here again and recommend it to anyone planning a trip to SF.

    Owner Response
    Dear migs85,

    Thank you for taking the time to write a review following your recent stay at the Fairmont Heritage Place - Ghirardelli Square.

    We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences with us serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.

    Thank you again for sharing your experience. We are glad that you enjoyed your stay and hope to see you again very soon.

    Yours sincerely,

    Bailey O'Neile
    Night Manager

    Fairmont P, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

  • Best in SF

    by IanWilbur209 on 2019-06-06 04:18 pm

    The Fairmont Ghirardelli is amazing. The accommodations are top notch, the staff is eager to please, and the location can't be beat. With views of the bay, a short walk to Fisherman's Warf, and sitting atop Ghirardelli Square, this place is now the only place I want to stay in San Francisco.

    Owner Response
    Dear IanWilbur209,

    Thank you for your amazing review and for wanting to stay with only us when you are in San Francisco. I'll pass on your kind sentiments to our "top notch" staff. It is experiences like yours encourage all of our colleagues to strive every day to provide the highest standards of service for our valued guests and I'm so happy you enjoyed your time with us. Thank you for sharing and we look forward to welcoming you again, in the near future

    Sincerely,

    Bailey O'Neile

    Bailey O, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

  • Great Residence

    by G1670XLjenniferh on 2019-06-05 02:53 pm

    The residence was so well amenitized. Great layout, lovely aesthetics, and very comfortable. We love the ability to walk right out and down into the Ghirardelli Square. The beds were very comfortable and the staff quite friendly.

    Owner Response
    Thank you G1670XLjenniferh for taking the time to review our property and your experience at Fairmont Heritage Place, Ghirardelli Square. I too, love stepping out our back entrance to the inside of historic the Square. Your kind words of our amenities, the layout, aesthetics and the comfort of our residential apartments are very much appreciated. I'm glad that you enjoyed your stay and hope to see you again soon.

    Sincerely,

    Bailey O'Neile

    Bailey O, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

  • It was a very nice hotel. Great staff and service. However, I was less than impressed with the breakfast.

    by Coastal15304473540 on 2019-06-05 12:04 am

    Was not impressed with the breakfast... Very little actual food at breakfast. Only oatmeal and hardboiled eggs. Everything else was very basic. Otherwise a very nice hotel. Great location and very friendly staff. Security is great with needing your key card to activate elevator etc. Vallets for parking were prompt and excellent.

    Owner Response
    Thank you Coastal15304473540, for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that our breakfast did not meet your expectations; please allow me to express my apologies. But I am happy that the rest of your time with us was excellent and that you enjoyed the rest of the hotel and our great staff.

    Sincerely,

    Bailey O'Neile

    Bailey O, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

  • Hit or Miss

    by Sherpa34453586529 on 2019-06-05 09:02 am

    Stayed at the hotel twice in three weeks. First trip was amazing. Everything was right and attention to detail was spot on. Second visit was a nightmare. The same class room was completely inferior, Prior requests were missed or ignored and our room was entered by maintenance without advanced notice or being requested by us. It's a beautiful location but very expensive which wasn't close to meeting expectations. There are many better choices around the Bay Area for the money. Stay away.

    Owner Response
    Dear Sherpa34453586529,

    I'm deeply sorry for your unfortunate stay with us recently. I have emailed you personally and look forward to having a conversation with you so we might have the opportunity to rectify your regrettable experience.

    Sincerely,

    Bailey O'Neile
    Night Manager

    Bailey O, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review


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