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Fairmont Heritage Place, Ghirardelli Square


    Fairmont Heritage Place, Ghirardelli Square
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
792 Reviews
Latest TripAdvisor Reviews

  • Disappointing

    by Tourist33065020973 on 2018-11-28 12:58 am

    Great location over-looking SF Bay and a beautiful, spacious suite of rooms. Staff friendly and helpful. Sub-standard breakfast, noisy, chaotic, under-staffed and poorly stocked breakfast room. Over-priced for what you get

  • Apartment style hotel

    by hotelguest804 on 2018-11-21 09:52 am

    Lovely place with full kitchen, living room and bedrooms. Really apartment style and had an included breakfast (not a hot breakfast). Fitness center was adequate and thankfully not crowded when I visited bc somewhat small. No pool or hot tub if you're looking for that. Overall very nice. If you don't need the full kitchen, this is overpriced.

    Owner Response
    Dear hotelguest804,

    On behalf of everyone here at Fairmont Heritage Place, Ghirardelli Square, thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.

    Sincerely,

    Bailey O'Neile
    Night Manager

    Fairmont P, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

  • Thanksgiving get together

    by Susie1q on 2018-11-19 07:22 pm

    Everything about this Place is first class. Personal, great location, everything you need! Nearby restaurants, great breakfast included, spacious rooms. Can't say enough. Dogs welcome! Kids welcome! Lots to do in Ghiradelli Square and great walks up and down the bay.

    Owner Response
    Dear Susie1q,

    Thank you so much for your very kind words, and we are more than happy to accommodate you and your family, including your dogs. We hope you have a very memorable Thanksgiving celebration with us. Thank you again for sharing your experience and we are so glad that you are enjoying your stay.

    Sincerely,

    Bailey O'Neile
    Night Manager

    Bailey O, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

  • 2 Nights at Home in SF @Fairmont Heritage Place

    by MRSPARDOG on 2018-11-13 07:34 am

    What an amazing experience. Paula and her team were amazing here at the Fairmont Heritage Place. Spent 2 nights at the property before heading to Napa with my wife for her birthday. The rooms were spotless, the continental breakfast and coffee was the perfect start each morning before our excursions to the wharf and the hills of San Francisco. One of the highlights of the trip was the bike amenity which we took full advantage of. My wife and I took a bike-trip through SF over the Golden Gate Bridge to Sausalito for lunch.
    Most certainly will be booking here again on our next trip to San Francisco. Perfect for couples and families.

    Owner Response
    Dear MRSPARDOG,

    We very much appreciate your kind comments regarding your recent stay with us at the Fairmont Heritage Place, Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with Paula and the rest of our team. I am happy that you had such a great time, and that you had the opportunity to ride our bikes into Sausalito, it is certainly an amazing way to see the sights of our beautiful surroundings. Thank you again for sharing your experience, and we look forward to your next visit and hope that it will be as pleasant as the previous one.

    Sincerely,

    Bailey O'Neile
    Night Manager

    Bailey O, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

  • Wonderful SF weekend

    by seakids2 on 2018-11-06 12:15 am

    We are locals and decided to overnight in SF for my daughters birthday. The staff put together a lovely birthday amenity in our room complete with a card signed by the staff. We reserved a 2 bedroom city view room and the accommodations exceeded my expectations. So much space for 5 of us it was unreal, complete with the largest balcony I could have ever imagined that looked right out to the square. We were able to utilize the car service for dinner, had to wait a bit, but that was expected on a Saturday night. We even took the bikes out for a 2 hour ride the following morning, fantastic! I hesitated booking this property due to the fact there was not a restaurant/bar, but so glad I took a gamble, we will be back! Just for reference, I am a retired event planner and have stayed at the most luxurious properties around the country, so my expectations are quite high. Fairmont Heritage Place did not disappoint!

    Owner Response
    Dear seakids2,
    On behalf of Fairmont Heritage Place, Ghirardelli Square, I can't tell you how very much we appreciate your kind comments regarding your recent stay with us. It is always a pleasure to receive positive feedback and I am so happy that you enjoyed your time here with your family, celebrating your daughter's birthday. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    Bailey O'Neile
    Night Manager

    Bailey O, Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review


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