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Francis Marion Hotel


    Francis Marion Hotel
 in Charleston
    Francis Marion Hotel
 in Charleston

Reviews

TripAdvisor Traveler Rating:
3400 Reviews
Latest TripAdvisor Reviews

  • Pretty darn perfect

    by Rosanna T on 2019-02-18 06:58 am

    This hotel on Marion Square is perfectly situated -- it's adjacent to CoC, where we were visiting, and the shops and restaurants of Upper and Lower King St. The staff (a special nod to Rachael) were outstanding. The room (Deluxe King) was spacious, comfortable, dead quiet & tastefully designed.

    We had some housekeeping problems. We checked in at night. There was just a bar of soap in the bathroom, period. The next day we spoke with the desk. When we returned in the afternoon the room was a bloody mess! Our stuff was strewn everywhere (as we left it), not a magazine was straightened (nor notepad replaced), not a towel retrieved from the floor. I don't expect the cleaner to do my laundry, or even hang it up, but at least tidy the room! The vanity was dotted with toothpaste, toilet seat up, and a sink still lined with soap. The toiletries (yes, we got them) and 2 rolls of t.p. were left for us in front of the TV.

  • Great location

    by Resort276668 on 2019-02-16 03:28 am

    This really is a great location to be in. It is central and easy to walk to almost anything downtown. It is an older hotel that has been renovated. The room was comfortable and clean. The only reason I didn't give it 5 stars was because of the party going on all night in the room next door. I would stay here again.

    Owner Response
    We love seeing that you liked both the location and our atmosphere. It's nice to know that you enjoyed your room, but we are sorry about the noise. We would have loved to know about all of this while you were here so we could have taken care of it for you.

    Thanks,
    Stephen Parker, Hotel Manager

    FMH_Manager, Manager at Francis Marion Hotel, responded to this review

  • Plus and minuses

    by crzyhker on 2019-02-14 04:28 pm

    Stayed there for business and found the service to be outstanding. From the doorman to the front desk went above and beyond. Even the folks at Starbucks were amazing. Service was A+.

    The minus is that the rooms and hallways are dated. The furnishing was screwed to the wall? The bathroom toilet looked like it was from the 1940's. Everything worked, but it was not up to date. So depends on what your standards are for business hotels.

    Owner Response
    It's nice to see that you had a wonderful stay with us! Thank you for the kind words about our service. We are continuously looking to improve our historic hotel, so we appreciate the feedback. We hope to see you back again soon!

    Best,
    Stephen Parker, Hotel Manager

    FMH_Manager, Manager at Francis Marion Hotel, responded to this review

  • Great location overlooking park

    by T7206DLjw on 2019-02-14 01:30 pm

    A very enjoyable stay at this period building very much in keeping with the older atmosphere in downtown charleston. Anywhere else i might have said the rooms were in need of modernisation, but i liked the older style and they were fitted with all the modern day mod cons so it added to the enjoyment of the stay. Spacious rooms and a lobby filled with sparkling light fittings. Very helpful reception desk with quick check in and out. Would certainly stay again.

    Owner Response
    It's nice to know that you appreciated the atmosphere of our historic hotel! We loved serving you, and we are looking forward to seeing you back here again soon.

    Best,
    Stephen Parker, Hotel Manager

    FMH_Manager, Manager at Francis Marion Hotel, responded to this review

  • True Southern Hospitality

    by Jane B on 2019-02-13 12:32 am

    Recently attended a conference at the Francis Marion and was expecting the usual conference hotel service and environment. This is definitely not the usual conference hotel! Great location in the center of a beautiful city with elegant yet comfortable and hospitable surroundings. Can't say enough about the professionalism and quality of service provided by the staff. Most impressive was our bellman Eric...was beginning to wonder if he ever went home! Always courteous, always respectful, called us by name and was efficient in providing service with a smile and beautiful attitude. Owen at the front desk was a treasure as well. We only ate at the restaurant for breakfast but those gals are exceptional, very responsive, sweet dispositions and eager to serve. As we all know, folks in the service industry run the gamut in terms of attitude and interest in the job. The entire staff at the Francis Marion has set a high standard! The room was pleasant, the conference rooms sufficient and the common areas clean and well appointed. We will definitely be back and highly recommend the hotel for business or pleasure.

    Owner Response
    Jane, we are glad that we could exceed all of your expectations. We loved having you all there, and we are glad you enjoyed your stay with us. We always want to make sure that you are well taken care of when you see us, so we will be sure to pass along to Eric and Owen that you appreciated their service. We are looking forward to having you back again soon!

    Best,
    Stephen Parker, Hotel Manager

    FMH_Manager, Owner at Francis Marion Hotel, responded to this review


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