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Francis Marion Hotel


    Francis Marion Hotel
 in Charleston
    Francis Marion Hotel
 in Charleston

Reviews

TripAdvisor Traveler Rating:
3622 Reviews
Latest TripAdvisor Reviews

  • Outstanding stay - true southern hospitality

    by Robert E on 2019-12-11 07:46 am

    Every part of the stay was very nice. From the gals at check in that helped my wife and I navigate the places we wanted to go and their suggestions about where else to visit! The room was quaint, comfortable, and very quiet. We didn't get a chance to go to the Swamp Fox restaurant but would liked to have. We did go to the Starbucks downstairs - also great service! We will be back in Charleston and will gladly stay there again!

  • Super service

    by K8982BYkevinc on 2019-12-08 11:34 am

    We had a wonderful stay at the Francis Marion for our annual trip to Charleston. Tashia made our stay at the hotel perfect! Christmas season in Charleston is beautiful. Marion square is in full holiday swing!

    Owner Response
    We love seeing that you picked us for your trip to Charleston! Thank you for taking the time out of your day to write this, and let us know if there is anything else we can do for you!

    Best,
    Stephen Parker, Hotel Manager

    FrancisMarionHotel, Manager at Francis Marion Hotel, responded to this review

  • Never accept a room on 2nd floor

    by realjackneil on 2019-12-07 05:44 pm

    We checked in and we were told we received an 'upgraded room'. It was room 212 (2nd out of 12 floors, but it was a corner at least). Did have good views of the corner of King/Calhoun streets but being on the 2nd floor in an old hotel with poor insulation means LOUD! Not only loud traffic, but on Saturday night they had a party in one of the banquet halls until 11pm. We were staying with our toddler and the amount of vase they used for music shook our room, glasses, windows, and bodies.

    Absolutely ridiculous they allowed this. We are Marriott Platinum members and they would NEVER allow something like this. This room should cost $70 and I'd expect a college level hotel room experience. Not $270. Do not stay here. Come by and visit - it is beautiful. But absolutely do not stay here. Stay at the Courtyard, Dewberry, Bella Grace, or Bohemian within 2 blocks but DO NOT STAY HERE.

    Trying to post a video showing just how loud it is. May edit this post when I figure out how to post a video.
    -Jack Neil

    Owner Response
    Mr. Neil,

    As we discussed Sunday morning, I sincerely apologize for the noise levels in your room on Saturday night. We always want our guest to get the best experience possible and appreciate you bringing this to our attention. Unfortunately Holiday Parties sometimes create a challenge with the noise affecting guest rooms. I hope your stay was enjoyable overall.

    Best,
    Stephen Parker, Hotel Manager

    FrancisMarionHotel, Owner at Francis Marion Hotel, responded to this review

  • Should have stayed across square at Courtyard by Marriott

    by gregp822 on 2019-12-05 06:45 am

    This hotel coasts on its historical vibes, but you will be happier nearby. We checked in on a Wednesday night. Only 1 person worked the desk and give parties were ahead of us. It took a half hour to check in at 9 pm. The rooms are ill-designed: the bathroom in our room (and the one next door) is 3feet away from the head of the bed (not good). We saw debris (a bobby pin, a piece of food) on the carpet in the hall outside our door on the first night and 3 nights later, all were still there. I don't think anyone ever vacuumed the floors of the elevators.Our rooms had views of walls and nothing else. For $250 a night, go across Marion Square outside to either the Hampton Inn or the Marriott Courtyard. Better deal, cleaner place, more professional hotel. The Swamp Fox restaurant at the hotel was fantastically overpriced. Parking was $20 a night.

    Owner Response
    We can assure you that we want you to have the best stay possible. We are a historic hotel, and are always looking to improve. We hope that you can give us another chance in the future.

    Best,
    Stephen Parker, Hotel Manager

    FrancisMarionHotel, Owner at Francis Marion Hotel, responded to this review

  • Wonderful Stay!

    by je582 on 2019-12-01 04:38 pm

    We just finished a delightful stay at the Francis Marion - celebrating our 32nd wedding Anniversary and the Thanksgiving Holiday! From the moment we arrived the desk personnel made us feel Special - gave us a corner room on the 10th floor with a Wonderful view of the Harbor and downtown Charleston. Customer service was outstanding. The hotel is historic but certainly updated so we felt we did not miss any amenities. It has the feel of a "family establishment" and not a big corporate hotel -- Perfect for us! The food at the Swamp Fox Restaurant was so Delicious and the Thanksgiving Buffet was Amazing! Definitely farm-to-table lowcountry specialties (yum)! The dining room is rather intimate so be sure to make reservations for special events early~! Highly recommend!

    Owner Response
    We are so glad you had a great 32nd anniversary. Thank you for spending it with us -- we are thrilled to see that we could make it special for you. It's important that we give all of our gusts the best care possible, so we hope to see you back again soon!

    Best,
    Stephen Parker, Hotel Manager

    FrancisMarionHotel, Manager at Francis Marion Hotel, responded to this review


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