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Glasbern


    Glasbern
 in Fogelsville

Reviews

TripAdvisor Traveler Rating:
421 Reviews
Latest TripAdvisor Reviews

  • Not what it seems in photos

    by Kathleen M on 2019-02-10 08:09 am

    We went for a weekend escape based on the gorgeous pictures. For the price and the photos I was expecting more of a luxury experience.

    Cons: Dust, cobwebs, and paint smears in the rafters (which should be the most gorgeous feature of the room). Walls looked dirty. Carpet old. Bathroom half luxury half 1980's, like they only redid random parts.

    Pros: Comfy, clean bed. Great breakfast that is included in price. Beautiful grounds.

    All in all, this was a place I was hoping to come back to yearly, but due to the above issues I will be looking elsewhere.

  • Poor Management

    by Joseph D on 2019-02-07 02:00 pm

    While our stay was very nice, we assumed they'd give some sort of a credit for the first night. When we changed rooms the morning after we arrived, we explained our soaking tub jets did not work, there was a mouse in our room, which we really only noticed because we were awake most of the night due to the rattling gutter. The gutter isn't loose (we checked the next morning, but the wind blows up it and it makes a loud grinding sound. It's obviously very disruptive to anyone trying to sleep. Our room the 2nd night was lovely.

  • Expected Better

    by Tom1420 on 2019-02-04 06:57 am

    I stayed in a very nice room in the Packhouse. Big TV, nice fireplace, jacuzzi, etc. Super Bowl Sunday. I tried to order some wings from the kitchen around 7:30 PM and they were out of them, On Super Bowl Sunday! I ordered a cheeseburger, and what I got was an awful meatloaf patty on a bun. It wasn't a burger, it was mashed up beef with fillers and bits of oregano. Another disappointment. To their credit, they refunded the cost of the meal. They advertise that 2 complimentary bottles of water are in each room. I looked in the fridge, and there was nothing. Had to call the front desk. The shower was very slippery, with no hand rails. An accident waiting to happen. Then, I stabbed my finger with a loose staple underneath the folding wooden luggage stand when I tried to pick it up. This is a beautiful, quaint place, and the staff is very friendly and accommodating. But the food disappointed, and there were safety issues and oversights that makes one question how well their management is attending to details.

  • Relax and enjoy!

    by Ahhhhhthatsnice on 2019-02-03 11:35 am

    One of the most high end farm to table restaurants and accommodations so close to home. My husband and I have been back many times taking friends and family to enjoy
    it as much as we do. As soon as you pull into the driveway you start relaxing and never wishing to leave.

  • Terrible Service

    by Casey F on 2019-01-30 09:19 am

    The grounds and room were beautiful but service was lacking. First of all, make sure you make spa/dinner reservations well in advance of your stay or they will not accommodate you. Servers were not attentive or prompt at the dinner service. Breakfast was even worse, we were seated at a dirty table that I had to ask to be cleaned and after 40 minutes of waiting for food they admitted to us that our order was not put in to the kitchen. The wait staff were unorganized and seemed either poorly managed or poorly trained. Upon check-out, I was asked to pay a "remaining balance," which I stated there should not have been. Another woman at the front desk had to step in and help the first woman to properly check me out without charging me. I still ended up with an erroneous charge and when I called to inform them of this, I was lied to, stating that this was a "preauthorization," which I have evidence that it was not. I left my name and phone number to speak with someone in management and three days later did not receive a call back. I called a second time and despite my specific request to speak with management, I was told that the front desk is "capable" of handling my concern and that I was again unable to speak with management. This could have easily been resolved with a return phone call from a manager. Because of this, I can't recommend staying here and will tell all of my friends and family to stay away.


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