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Grand Naniloa Hotel Hilo, a DoubleTree by Hilton


    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo
    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo

Reviews

TripAdvisor Traveler Rating:
1204 Reviews
Latest TripAdvisor Reviews

  • Best Hotel in Hilo,

    by Seaside04199050943 on 2019-05-22 01:21 pm

    We tried different hotels this is one of the best in Hilo. The view, the service, and the amenities are second to none. Golf courses across the street, and any adventures you can book through them. Hotel was clean service was impeccable, staff very friendly and I felt right at home.

  • Extremely Bad

    by Chris D on 2019-05-22 11:46 am



    Ive stayed all over the world at Hilton properties. I've never stayed at this property its disgusting. This property is not " GRAND". I utilized 210,000 points for the 2 day (Jr Suite). When I tried to check in Nula was pleasant and friendly but stated the room was not ready. I provided my phone number and advised him to contact me. I never received a call and no follow-up. I then responded back to the hotel several hours later. Luhulani was very friendly. And accommodating. Our basic needs were not met. The pictures, descriptions and narrative of the hotel and our room on Hilton Honors are false.

    As we entered the room it had a musky smell and it was evident the room had not been cleaned properly. We immediately contacted housekeeping because the room was dirty.

    Pros:
    View from my Jr Suite was fabulous. It goes down hill from their.

    Cons:
    Most of the staff not friendly only three staff members said hello during our stay. Several were on personal phones why I tried to deal with them.

    I had to wait for team members to get off their phones which they advised that are not aloud to while on duty. Valet on personal phone
    Towel girl by pool on personal phone.
    The staff did not seem happy.
    Dirty nasty room
    Grounds are not appealing
    Sketchy area around the hotel
    Sketchy hotel
    No robes no slippers provided
    No dining room table in room.
    Hair in refrigerator
    No rubber shower mats
    Hairdryer cord broken
    Bubbles of Brown substance on bathroom ceiling. Chips / holes in walls.
    No drain ( rubber stopper).
    Needs a fresh coat of Paint
    Furniture is old and dirty
    Dust balls everywhere
    Mold in bathtub jets
    Dust dirt in bathroom a/c vents 1/2 inch thick. You could have scrapped the dust off.
    We had to purchase bleach and Lysol to clean the room. It was disgusting.
    The sponge and the dish detergent for the kitchen sink was used and needed to be replaced.
    Microwave dirty inside.
    Their was a musky smell in the room after bleaching, utilizing Lysol and opening the sliders the smell dissipated.

    The best thing is during my stay is my Hilton account was hacked, dealing with Hilton Honors during my vacation and Im still dealing with Hilton Honors trying to fix my account. PRICELESS!

  • Nice but room for improvement

    by Erin L on 2019-05-20 07:49 am

    The location of this hotel is great! Very close to the airport and many sites--Rainbow Falls, Mauna Kea Observatory, Volcano National Park. The lobby area of the hotel is open and very beautiful. The hotel workers and valet staff were very helpful and friendly. The room was a nice size. The only problems we had with the room were the air conditioner and the lack of storage space. The A/C was extremely loud, though it did cool the room sufficiently. Also, the room had one tiny closet and only 2 drawers of storage space which meant we were living out of our suitcases for the 4 nights we were there. The Bar area in the lobby was nice and we enjoyed our included 2 drinks every night. The only real problem we had with the hotel is that when we were checking out, we saw that someone had used our room number to charge bar and restaurant expenses. As multiple charges were included, the desk attendant had to go to the restaurant and physically get the bill and compare our signatures to the one on the check. This took about 40 minutes to retrieve the check and it was obvious that the signature was not either of ours. This was not enough as the desk attendant still had to get our driver's licenses and find a manager to approve deleting the charges from our bill. All in all, this procedure took one hour. Fortunately, we had time to spare for our flight home. We enjoyed our stay at the hotel and will probably return but the process of correcting a bill needs to be changed and streamlined.

  • Great base for Volcano National Park

    by victoria1307 on 2019-05-13 02:19 pm

    Stayed here for 2 nights of our 1 week trip to Big Island. Thought it would be a great base for our trip to the Volcano National Park, and it was! The park is fantastic and worth a visit.

    Special thanks the Lauraann on check-in who was fabulous, gave us a great room and a box of chocolate macadamia nuts for the mister's birthday. Lovely touch!

    Ocean view rooms are great- the view is very special, and the pool looked nice though didn't use it. The laundry room was a bonus - take lots of quarters!

    Owner Response
    Thank you for rating us a great base for visiting Volcanoes National Park, we really appreciate your feedback! We are so glad that Lauraann was able to make his birthday one memorable! We hope to have you as our guest on your next Hawaiian vacation.

    EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

  • Great Place during Merrie Monarch Festival

    by casimirot909 on 2019-05-13 12:24 am

    During Merrie Monarch, the hotel is the center of activities--hula performances, uke performances, and general festivities. Many of the halaus' stay and you can see them practicing. A very clean modern hotel, albeit very busy and crowded during the festival. The grounds are well tended and easy strolling place.

    Owner Response
    Mahalo for taking the time to leave your feedback about our property! Thank you so much for ranking us as a great place to stay during Merrie Monarch, as we are always happy to welcome our Halaus! We hope to have you as our guest again soon.

    EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review


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