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Grand Naniloa Hotel Hilo, a DoubleTree by Hilton


    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo
    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo

Reviews

TripAdvisor Traveler Rating:
1396 Reviews
Latest TripAdvisor Reviews

  • Family stay cation for soccer tournament

    by 806corey on 2020-01-27 08:59 am

    Staff is extremely polite and helpful. The food at the restaurant is excellent. Pool side food is great but for the full experience we recommend going to the restaurant which offers better choices than the pool side dining.

  • Family Holiday 2019

    by bhav s on 2020-01-26 08:34 pm

    Great location relaxing stop over prior to visiting Honolulu
    Loved the Happy Hour
    Beautiful scenery
    Lots to see nearby walking and can get either taxi or use lift to get to downtown
    All the staff are friendly helpful and professional

  • Hilton should be ashamed

    by BossMoss808 on 2020-01-26 07:45 pm

    Booked an ocean view room with 2 queen beds for a week with my wife and son. I have stayed at many Hilton and Doubletree Hotels, so I was expecting something decent. We were sorely disappointed. We got the ocean view and the 2 queen beds, and the bathroom was remodeled. But, the room was TINY. There was not a single dresser to unpack our clothes. There wasn't even a table, though there was one nightstand. There was ONE suitcase stand, but nowhere to unfold it. We literally had to open our suitcases on the floor and step over them (or in them) to get out of bed or get to the bathroom. There was a small closet to hang a few things. There was 1 small chair in the room. The carpet was dirty and stained. My son went to the pool and the pool towels were paper thin - you would get better towels at Costco for $0.99. Because three of us would have strangled each other after a week in such a tiny enclosure, we asked to upgrade to a suite. We were told we could upgrade the next day at 11AM. So... we packed up and left the room at 11AM and took all our stuff to the lobby - only to find out that there was no suite available and no record of our request. We left and never came back.
    Also, on check in - no suitcase carts available and bellman never offered to help with our luggage at all. Lousy customer service all the way around. Elevators were super tiny and perpetually crowded. This hotel feels like a Motel 6, not a Hilton (actually, Motel 6 would have been an upgrade).
    We travel a lot, and have been to Hawaii many times, and my wife's comment was: Worst hotel EVER.

  • Golf course only

    by Dave C on 2020-01-26 04:21 pm

    Inexpensive, flat 9 hole course with few sand traps. Coconuts are the largest obstacle if you go off the fairway.
    Putting green and all greens are fair, at best. Most of the time walk ons are sure to get out. $14 for 9 holes, walking.

  • Enchanting View

    by Matthew M on 2020-01-26 05:22 am

    We stayed in a room with Lanai which overlooked Hilo Bay. The room was clean and the bathroom large. Overall, the hotel has a good relaxing vibe. We didn't take advantage of resort amenities such as snorkel gear, kayaks or golf due to some heavy rain. The staff are friendly. Make sure to stop by the concierge desk to get recommendations on what to do. We really liked the bar associated with the restaurant. Great drinks. One of the few downsides were the elevators. They seemed to operate on "island" time.


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