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Grand Naniloa Hotel Hilo, a DoubleTree by Hilton

    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo
    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo


TripAdvisor Traveler Rating:
1086 Reviews
Latest TripAdvisor Reviews

  • Loved it!

    by LVStar on 2019-01-19 02:00 pm

    The rooms are updated and nice and the views are stunning!! There's nothing fancy about the pool but you can hop right into the bay from the property and swim and snorkel which the kids loved! We loved this side of the island and this resort and we'd stay here again!

  • Slow check-in... everything else pretty good

    by 88SteveA88 on 2019-01-17 010:07 pm

    This is a typical Hilton but in a great location! Views across the bay are stunning and if you wake early and catch the sunrise which makes the volcano appear pink and apricot then you've seen one of the great sights on this side of this magical island.

    Room was nice and spacious, well fitted out and all very clean and modern. We ate in the onsite restaurant twice and had good food both times; and we used the valet parking which is the same price as self-parking (so why wouldn't you). Golf across the road also looked very good (we didn't play a round as no time but did use the range) although the clubs we used on the driving range all needed new grips.. but then don't most borrowed clubs :-).

    The only small issue we had was check-in which was a little slow; the room wasn't ready at 4pm and although we were told they would come find us when it was ready (we were sitting in the bar area just 15ft from the desk), it wasn't until nearly 5:30pm that we actually got in. Otherwise all good and would definitely recommend if going to Hilo.

  • Beautiful locale- note there is a resort fee

    by souldancer2 on 2019-01-17 06:02 pm

    We wished to be near the many attractions on the East side of the Island so I booked this beautiful resort. Do be aware of the fact that there is a $30 resort fee which includes some nice features but is not included in your booking on trip sites. The positive?- Nice locale, near a beautiful Japanese garden, friendly staff, excellent exercise room, valet parking included in resort fee (so are 2 free rounds of golf a day, snorkeling equipment, and a discount to the Volcanoes National park). If you are a golfer, the greens are non-existent but we don't really golf and we had a blast on the course. The Japanese garden next door offered a nice place for a short run or walk (a couple times round with a trek to the coconut island is about 2.5 miles). This is also convenient to many other sites such as Rainbow Falls, the Botanical Gardens, Akaka Falls and more!

  • We Love the Naniloa!

    by Passport802718 on 2019-01-17 10:14 am

    We stayed at the property three times last year, as we have family and friends on the east side of the island. Our experience has been really great, especially on trips 2 & 3.

    What we love about the property in particular is the people - everyone is warm, friendly, and accommodating. Two examples of this would be our second visit when we had checked out and moved to the west side of the island to an AirBnB which turned out to be pretty bad. We were in a pinch and called the Naniloa and the woman we spoke with made an extra effort to find us not only a room but a suite at a great price. We were so happy to get back there and out of the bug infested house we were in!! The third visit was for our anniversary and when we checked in to the room, we found rose petals in the shape of a heart on the bed, with some special chocolates and also some flowers in a vase. We could not have been more delighted with the personal touch and recognition of our anniversary.

    Both of us have found the employees in all areas to be very friendly and welcoming. From reception to housekeeping to valet and the restaurant, we feel comfortable and "home" at the resort.

    The rooms are not perfect (as a frequent business traveler I see lots of hotel rooms), and each type has it's quirk. But we are happy to overlook those quirks for this property. For instance, the ocean view with balcony room bathroom appears to have been semi-updated, but the shower/tub combo is really high up and kind of hard to climb in and out of. Plus there's a lot of wasted space in there and the lighting is not great. The ocean front corner room has the same kind of bathroom and in addition, there is not a night stand on one side of the bed and the a/c doesn't work very well in that room due to the design. The one bedroom suite is awesome except there is no balcony and no windows that open to feel the breeze. But it is large, with a couch in the bedroom and a sectional couch in the living room plus a big free standing tub and a walk in shower that we loved.

    We do appreciate the small fridge, microwave and coffee makers in the room and find the beds very comfortable.

    We love the Mai Tais, and there's a great happy hour every day. We don't drink a lot of Mai Tais so the inexpensive wine and other beverages during HH are appreciated. Plus the food in the restaurant is really good. Try the pizza, or surprisingly, the meatloaf! Also the burger is a favorite.

    The grounds are beautiful and there are lots of loungers scattered around where you can grab a cocktail and read a book while overlooking the ocean. We love that it's not a huge resort so you can get around easily. The Uncle Billy's store next door is very handy too.

    All in all, we like it so much that we will be back in late March. We would recommend this hotel to family and friends any time with no hesitation.

  • Reasonable

    by Anushidad on 2019-01-16 010:44 pm

    People were friendly. Hilo is a nice town and the Hotel had the ideal location sear the farmers market and beautiful views. People friendly. Breakfast is fair but the fruit was amazing. Fair value for a Hilton property.

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