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Grand Naniloa Hotel Hilo, a DoubleTree by Hilton


    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo
    Grand Naniloa Hotel Hilo, a DoubleTree by Hilton
 in Hilo

Reviews

TripAdvisor Traveler Rating:
1138 Reviews
Latest TripAdvisor Reviews

  • Birthday stay

    by philn700 on 2019-03-23 01:53 pm

    Nicest hotel in Hilo. Beautiful view of Coconut Island, ocean and Mauna Kea from our balcony. Valet parking included in resort fee. Bar in lobby and Hula Hula restaurant have happy hour prices from 3-5pm and 8-10pm. Hula Hula restaurant has good food with friendly workers. More renovations in the future!

  • Grand Naniloa Exceeded Our Expectations

    by hawaii4funandsun on 2019-03-23 08:45 am

    After much research we decided to stay at the Grand Naniloa because of the beautiful and convenient location. It is on Banyan Drive in Hilo Bay, where there are HUGE banyan trees that are so awesome to go see. There is also Lili?uokalani Park and Gardens that you can walk to. There is a restaurant on site that we ate dinner at; very good, but there are other restaurants within walking distance as well. We had two rooms, King Corner Junior Sweet was awesome!! I highly recommend this room because of the view but also because they have a mini kitchen with fridge that you can use. Great for families with young kids. Our other room was very nice as well. Make sure you get a room with a balcony and ocean view. We requested early check in and late check out and were granted both!! The staff are lovely to deal with; all so friendly, definitely with the Aloha spirit. Upon arrival you are offered warm cookies; my husband went back for more. The parking fee you pay is same price for self park or valet....so take advantage of the valet service. The lobby and grounds of this hotel are absolutely beautiful. We only stayed for two nights and wished for more. We cannot wait to return to this beautiful place!

  • Enjoyable stay, but there were some issues.

    by Adam81980 on 2019-03-22 07:50 pm

    I just spent five nights here with my girlfriend during our two week vacation to the big island. One of onl seven hotels in town, it's located a little over a mile to downtown. And, from what we saw, it was the nicest hotel in town.

    This is an old hotel. Built in the late 1930s or early 40's. It was an independent hotel until Hilton Doubletree purchased it and updated it in 2016. Overall, they've done a superb job modernizing the place. The oceanfront grounds were beautiful and well kept. The lobby, bar, and public area were all very modern. Employees were all courteous, professional and welcoming.

    The $30 per night resort fee actually gets you more than wifi and a daily paper here. Complimentary valet parking is included with it. A daily round of golf. As well as free rentals of snorkels, paddle boards, or kayaks to use in the adjacent harbor protected from the rough open ocean by a sea wall. You could swim or paddle around, way out to a couple thousand feet to the sea wall. Just watch out for the cruise and cargo ships coming into the port dock! At night, sea turtles would float around in the water below our room.

    Pool was kind of small. A little cold, and always full of kids splashing and yelling, playing Marco Polo, so we didn't get to enjoy it. There was no hot tub, unfortunately.

    The poolside restaurant and bar were surprisingly affordable for hotel dinning. We dinned here two nights and didn't leave disappointed. Hilton Honors members get two complimentary Sea Breeze cocktails each day, as well as 15% off their first meal in the restaurant. The fresh baked cookies available at Doubletree are always a plus. One day, we asked for our two, but the lady at the desk said we could have as many as we'd like!

    We booked our room, a 740 square foot Single King Oceanfront Junior Suite, with wrap around balcony, almost three months in advance. We were on the top floor with full ocean view corner room in Room 736.

    The room was very large. One of the largest hotel rooms I've had. (Their standard rooms were very small) It had full sized fridge and freezer with ice maker (like you'd have in your home. Not a mini-fridge) Cooktop stove, but no oven. And came stocked with plates, glasses, silverware, pots and pans. The view of the harbor, the pool and courtyard were grand.

    I'd like to give this hotel four stars. However, there were some issues.

    First, there was a giant cobweb or spiderweb over the ceiling mounted A/C unit that was clearly visible as soon as we entered the room. There's no way that got there in just a week or two. Or even a month or six. More like a couple years without dusting.

    Second, the first night, when we went to turn on the bathroom sink, the faucet handle fell right off! A few days later, the same thing happened with the kitchen sink. Also, the bathroom sink wouldn't drain unless you reached into the dirty water and manually lifted the drain plug.

    Our biggest disappointment was the housekeeping. We aren't high maintenance travelers. We usually pass on housekeeping until we've been in the room for three nights. On our fourth day when we came back to our room, the room had been vacuumed, but there were three days worth of trash not taken out. We put all our bottles/cans, take out food containers, and waste, and neatly left it in three grocery bags next to the trash can. (Which they changed) But the bags of trash, -including takeout with stinky fish- was left there in our room!

    We then went to go to bed, when we realized the sheets hadn't been changed after three nights. At first we thought they were changed, but then we smelt body odor and sweat on the sheets and noticed a small stain on them from the food we'd eaten the night before. All they'd done was remake the bed with three night old sheets.

    I politely called the front desk. Explained the trash and dirty sheets, but told them it was o.k. They didn't need to bring up new ones at 1am. We just needed clean sheets the next day. The women was apologetic and said she would make a note on my file. (The next day, they finally gave us clean sheets and took out the trash, but I'm pretty sure they didn't change the pillowcas, because I could still smell my sweat smell!)

    When we got up the next morning, we also discovered the hand/face towels in the bathroom hadn't been exchanged for clean ones. We found the old one's with my shaving cream on them, and my girlfriends makeup neatly folded and rehung! They took one dirty full sized towel, and left us with just one clean one to share!

    Also, our balcony tiles were dirty and stained. The railing full of crud and black gunk. A bit of rust. Needed a good power washing or replacement.

    We're not high maintenance. As I said, hotel rarely hears from me again after I check-in. At $300 per night, in one of their premium rooms, I at least expected good housekeeping and a change of sheets and towels after three nights. And sinks that don't fall apart when you turn them on. Also, how lazy can the housekeeping be that they allow an enormous visible cobweb to form? There's no way they couldn't see that! (*See photo)

    My final gripe was about my reservation that was suppose to be cancelable up until seven days before arrival. I had a change of travel plans and needed to cancel the first two nights of my original seven night reservation. (I ended up staying those two nights at Hilton's Kings Land in Waikoloa) When I called, I was informed that I could cancel those two nights, but my rate booked three months prior would increase by $70 per night! As a Hilton honors member, I spent 14 nights at $300 per night on this island at Hilton properties. Spent about $3700, and they couldn't honor the rate I pre-booked three months ago without penalty on a cancelable reservation? Would they rather I had just canceled my whole stay and lost $1,500? Fortunately, a week before arriving, I changed my reservation to the pre-paid non-cancelable AAA rate. Therefore, I only paid $30 more per night vs the $70 they wanted to increased my pre-booked rate for canceling the first two nights.

    If you're going to stay in Hilo, with limited lodging options, this is the place to stay. However, we were kind of disappointed with these problems. I didn't ask for a comp, but left a handwritten message to the manager when we checked out. We've been home about a week. Haven't heard from anybody and we got charged full price.

  • Happiness in Hilo

    by Tashmon on 2019-03-22 04:35 pm

    This is our first stay on the Hilo side of the island.
    As we booked before they introduced the resort fee, they waived that for us and we were just charged for parking - same price for valet and self-parking.
    Loved the warm cookies upon arrival. Also given complimentary drink voucher for each day, and 15% off at restaurant.
    Room was clean and had nice (palm obstructed) view of the bay.
    Shower took a little while to heat up. Bed was comfortable. Mini fridge and microwave, but no utensils.
    Exceptionally friendly and helpful staff.
    Lovely location on the bay.

  • We loved it

    by monamama3 on 2019-03-17 06:44 pm

    We were here with our 4 kids aged 3-11. We all had a nice time. Rooms were nice with huge windows for a great view. The pool was nice. We saw a sea turtle at the beach (which is not really a swimming beach) We didn't spend much time here as we were out exploring but the time we did spent at the hotel was an excellent experience.

    Owner Response
    We would like to thank you for the awesome review! We are so glad that you loved your experience with us and were able to enjoy it with your children! We hope to welcome you and your family back soon!

    EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review


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