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Hilton Boston Downtown/Faneuil Hall


    Hilton Boston Downtown/Faneuil Hall
 in Boston
    Hilton Boston Downtown/Faneuil Hall
 in Boston

Reviews

TripAdvisor Traveler Rating:
2502 Reviews
Latest TripAdvisor Reviews

  • Great location

    by I831barbaraw on 2019-06-19 06:08 pm

    The hotel is located just a few blocks from Faneuil Hall and the waterfront. Boston is a very walkable city and we walked everywhere. The rooms were quite comfortable and the staff was courteous and helpful.

  • Excellent Service

    by D1904AWdanielb on 2019-06-19 10:02 am

    The Hilton Downtown Boston is an excellent hotel. Very clean and excellent staff. We enjoyed our three day stay. The rooms are large for a downtown Boston/historic hotel. The front desk staff was very nice. The housekeeping staff was the nicest I've ever encountered at any hotel I've stayed. The hotel is very close to the Chart House and the aquarium.

  • Just a stoneâs throw away from downtown

    by p_2019_trip on 2019-06-19 08:32 am

    The best aspect about this place is for sure the location. Greenway, long wharf, Quincy market etc. all just a few walking minutes away. Value for money is ok - not great though as prices are extremely high.

  • Below par

    by 957wandam on 2019-06-17 01:50 pm

    As Hilton diamond members and having stayed in Hilton's around the world I was really looking forward to my stay at this hotel.
    First impressions were of a stunning hotel and a beautiful comfortable room however the lack of attention to detail from the staff has led to my average rating.
    At breakfast both orders were completely wrong, I would have hoped that as well as an apology we would have received a complimentary breakfast but no!
    We asked for an umbrella and again a totally disinterested "
    we don't have any "response from the concierge
    We only had one bathrobe so asked for another and were assured we would have one delivered to the room and true to form nothing !
    From no do not disturb sign available to poor ( and pretty grim) cocktail selection in the bar the service in this hotel really makes it just OK not the great experience a stay in such beautiful building should ( and with a little care could) be.

    Owner Response
    Thank you for choosing to stay with us and for sharing your feedback. We truly appreciate your loyalty as a Diamond Honors member and apologize that this was not properly shown during your stay. We have shared your comments with our team and assure you that the appropriate steps will be taken to correct the issues you encountered with comfort and hospitality. While the restaurant is not owned by the hotel, we will address your concerns and work with them so that they can improve upon the service provided to be up to Hilton standards. We do hope you will consider staying with us on your next trip to Boston.

    Kind regards,
    Alicia Bianco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown Faneuil Hall, responded to this review

  • Convenient but expensive

    by GeorgeY892 on 2019-06-15 11:34 am

    This historic hotel puts you close to the historic attractions for a price. My room was small with an obstructed view of the historic downtown. The bed was comfortable and everything in it was in working order. Small bathroom. Service was acceptable, and the guys out front were especially friendly.

    Owner Response
    Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay with us. We are happy to hear that you enjoyed your stay and we appreciate the compliments to our team. We hope to welcome you back on your next trip to Boston!

    Kind regards,
    Alicia BIanco
    abianco@hiltonbostondowntown.com

    HiltonBoston, Front Office Manager at Hilton Boston Downtown Faneuil Hall, responded to this review


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