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Hilton Cincinnati Netherland Plaza


    Hilton Cincinnati Netherland Plaza
 in Cincinnati
    Hilton Cincinnati Netherland Plaza
 in Cincinnati

Reviews

TripAdvisor Traveler Rating:
3062 Reviews
Latest TripAdvisor Reviews

  • Great Historic Hotel in the Heart of Downtown

    by tmuffley on 2019-09-18 12:06 am

    Close to everything in Downtown Cincinnati. Great Staff, easy early check in, even on a game day and absolutely gorgeous architecture! more than comfortable room with a great view. Will definitely be our go to when we are in town!

  • not impressed

    by MelissaWP on 2019-09-15 04:05 pm

    We checked in here for one evening on a Sunday after arriving to Ohio for a week-long trip. The lobby is beautiful. Luckily, our room was ready upon check-in; however, I heard other people around me being told their rooms weren't ready despite it being an hour past check-in time, so there were tons of people just milling around waiting in the lobby for their rooms to be ready. The room was quite small yet there was a very large closet. The bed was uncomfortable. The bathroom: gross. There was a bug flying around, long hairs in the tub, and a really stinky shower. The elevators were usually slow and crowded. One perk is that if you're a guest here, you can get up to the top of the viewing tower at no cost. Overall, we are glad it was just for one night and we would not choose to return here in the future.

    Owner Response
    Greetings MelissaWP,
    Thank you for staying with us over Labor Day and we appreciate the feedback. Our apologies for the condition you describe in your guestroom. We are in the midst of upgrading all guestrooms which includes the latest generation Hilton Serta mattress sets, new carpet, wall vinyl and a few other odds and ends. We remain committed to providing clean and comfortable accommodations and be assured your feedback has been shared with the appropriate housekeeping team members. We do hope that you'd provide us another opportunity should your travels return you to the Queen City.
    With Good Wishes,
    Jason Tyson
    General Manager

    gmJET, General Manager at Hilton Cincinnati Netherland Plaza, responded to this review

  • Classic, convenient but showing its age

    by 382MartinW on 2019-09-10 06:07 pm

    The biggest draw was the convenient downtown location with a short walk to many amenities including restaurants, stadiums, river walk, parks, pedtrian friendly bridges (including Roebling's suspension bridge), Freedom Museum, Cincinnati Art Center. The attached Carew observation deck provides an expansive view of the city.

  • Wonderful accommodations.

    by BRobertH on 2019-09-10 04:20 pm

    The room was comfortable. The palm court bar is amazing and the Sunday brunch is the best in Cincinnati . Location is very convenient to all downtown attractions. We got up in the morning and went for a walk in the riverfront park that is just a few blocks away.

  • Worst Hilton ever!!

    by Jesjen23 on 2019-09-10 03:48 am

    By far the worst Hilton. First, I was assigned to room 2058 with the ceiling falling apart, and visible nails/screws. Then I was reassigned to room 2358 which has the most filthy carpet and an air conditioning unit that sounds like a freight train. My breakfast order was incorrect, food cold, coffee luke warm yet it was $25 for my order. Everything is OLD and outdated Worst stay ever!!!

    Owner Response
    Greetings Jesjen23,
    Thank you for staying with us and we're sorry for the defects you experienced in your guest-room. We are currently updating all of our rooms, one floor at a time, with new carpet, wall vinyl, paint and a few other odds and ends. We hope for the opportunity to host a future visit in a "refreshed" room.
    With Good Wishes,
    Jason Tyson, General Manager

    gmJET, General Manager at Hilton Cincinnati Netherland Plaza, responded to this review


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