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Hilton Milwaukee City Center


    Hilton Milwaukee City Center
 in Milwaukee
    Hilton Milwaukee City Center
 in Milwaukee

Reviews

TripAdvisor Traveler Rating:
2506 Reviews
Latest TripAdvisor Reviews

  • Affordable stay

    by Freedom15162930065 on 2019-04-15 10:43 am

    Affordable stay, parking was fast and easy. Food was tasty, conveniently located downtown with minimal traffic. Will be back in the future, starbucks and a bar and grill on main floor. Will be back next year.

    Owner Response
    Thank you for taking the time to provide us with such wonderful feedback! Most importantly, thank you for choosing to stay at our hotel! We know there are many other options in the Milwaukee Downtown area, and we truly appreciate your business at our hotel. We take great pride in taking care of our guests, and I'm pleased to know we exceeded your expectations in your stay with us. We look forward to having the pleasure of hosting you again on a future visit, and please let us know if there is anything we can do for you.

    Hilton M, Manager at Hilton Milwaukee City Center, responded to this review

  • Amazing hotel

    by Jaclynb78 on 2019-04-15 10:02 am

    Easy parking right next to the hotel in parking deck. Easy access to lobby from parking area. All the employees were nice and polite during our entire stay. In a great location, walking distance to a lot of restaurant. Highly recommend this hotel.

    Owner Response
    Thank you for taking the time to provide us with such wonderful feedback! Most importantly, thank you for choosing to stay at our hotel! We know there are many other options in the Milwaukee Downtown area, and we truly appreciate your business at our hotel. We take great pride in taking care of our guests, and I'm pleased to know we exceeded your expectations in your stay with us. We hope we have the pleasure of hosting you again on a future visit, and please let us know if there is anything we can do for you.

    Hilton M, Manager at Hilton Milwaukee City Center, responded to this review

  • Great stay

    by Odyssey04599165042 on 2019-04-12 06:56 pm

    Loved the Starbucks in the hotel and the skywalk to the conference center. Super convenient. Location seemed good- short walk to the museum and market/local restaurants. They have a dog mascot which would be sweet for kids.

    Owner Response
    Thank you for taking the time provide us with such wonderful feedback! Most importantly, thank you for choosing to stay at our hotel! We know there are many other options in the Milwaukee Downtown area, and we truly appreciate your business at our hotel. We take great pride in taking care of our guests, and I'm pleased to know we exceeded your expectations in your stay with us. Thank you again for submitting a review. We hope we have the pleasure of hosting you again on a future visit, and please let us know if there is anything we can do for you.

    Hilton M, Manager at Hilton Milwaukee City Center, responded to this review

  • Garbage rooms. Anarchy.

    by pewaukee70 on 2019-04-12 04:41 am

    I'm currently staying here and leaving on Sunday. Not only to date not honor our group parking rate which was negotiated months ago and was the same as last year, the fire alarm just went off at 7 o'clock in the morning. I asked for 2 keys for my Room and she only programmed 1. She was rude as hell and when I requested a Room with the refrigerator to store my medication, she gave me a smaller Room and now I am finding out she charged my credit card 120 flocking dollars for it.

    She didn't put a refrigerator in the Room that I ordered and reserved a month ago, she put me in a much smaller Room with a fridge, with smaller beds, separate beds so now my fiancee and I have to sleep in a twin bed together.

    Hilton's motto is "we'll make it right". Well, apparently not, unless you book through them.

    I was a diamond member not long ago and they did not treat us much better back then either. That's why our company stopped using them.

    Let's see if they make it right. There is a dog in this hotel which they say is an employer you somehow. Well, he lays in the middle of the floor in the lobby and I almost fell over it. Let's see if the dog can actually otter the $1 parking agreement or if I will get absolutely nothing out of this hotel chain yet again.

    Oh, by the way if you're a diamond member and you don't stay in one of their hotels for a few months, or if you stay in a hotel and they don't enter your number, that doesn't count even if you prove the error was on them and have the receipt with your number on it, you lose every single one of your points you have accumulated. I got nothing for my diamond membership and I have no idea why had booked this place here.

    Here's a picture of how small the bathroom is. The bathroom door doesn't even open all the way and you have to trip over the toilet and to get to the sink.

    I think this is some type of personal bias or abuse against me as my friend booked a Room only for one night through the same exact agency, hotels. com, his Room is twice as big as this and in a corner. He has a refrigerator and didn't pay anything for that.

    By the way the cleaning staff keeps turning the heat down to 67?. There's still snow on the ground from Thursday.

    7:12AM Fri April 12th fire alarm sounds in every room. No apologies.

    Owner Response
    Thank you for taking the time to provide valuable feedback. I am so sincerely sorry about the issues that you have experienced during your stay with us. I would be more than happy to discuss your stay, and how we might resolve these issues, if you would be interested in speaking to myself or any of the other managers. This is certainly not the standard of service we strive to provide. We greatly value our guest feedback, as we are always looking for ways to improve our service, our hotel, and our guest satisfaction. I do hope to hear from you.

    Hilton M, Manager at Hilton Milwaukee City Center, responded to this review

  • The Hilton, Milwaukee

    by Chalknicky on 2019-04-12 03:13 am

    Excellent, on arrival we were greeted by the most charming young friendly luggage boy before we got through the door . He couldn't of been more helpful. The hotel is stunning . Everything you need under one roof . Lovely rooms . Clean and tidy . Food was excellent in the restaurants . Staff couldn't of been more helpful.

    Owner Response
    Thank you for taking the time to provide us with such wonderful feedback. Most importantly, thank you for choosing to stay at our hotel! We know there are many other options in the Milwaukee Downtown area, and we truly appreciate your business at our hotel. We take great pride in taking care of our guests, and I'm pleased to know we exceeded your expectations in your stay with us. Additionally, we are happy to know that from the start of your trip with our bellman, we were able to start a wonderful experience for you. Thank you again for submitting a review. We hope we have the pleasure of hosting you again on a future visit, and please let us know if there is anything we can do for you.

    Hilton M, Manager at Hilton Milwaukee City Center, responded to this review


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