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Hilton Milwaukee City Center


    Hilton Milwaukee City Center
 in Milwaukee
    Hilton Milwaukee City Center
 in Milwaukee

Reviews

TripAdvisor Traveler Rating:
2530 Reviews
Latest TripAdvisor Reviews

  • Beautiful historic hotel best bellmen ever!

    by Fearless62970419950 on 2019-06-16 01:42 am

    Best hotel stay ever. Helpful bellstaff made it possible for my business trip to be a success. Staying at the beautiful historic location made it so enjoyable and an added bonus. I was treated like a queen

  • Nice hotel with great location.

    by suelH2412ZU on 2019-06-14 04:15 pm

    We found that the beds were comfortable and the rooms were quiet and clean. The staff was very knowledgeable and helpful when we needed directions. The food in the grill on the main floor was excellent.

  • Beds and Gym need upgrading

    by 684douglash on 2019-06-13 11:58 am

    THis was a business trip. The beds need to be refreshed and replaced for sagging and no life. Also, the gym is very small and should be improved for such a large hotel. The executive lounge breakfast should have more offerings for breakfast. Great coffee machine.

    Owner Response
    Hello 684douglash,

    Thank you for taking the time to share your experience here in Milwaukee. I was sorry to read that we failed to provide a great experience. I have taken your comments and shared them with the entire team in hopes that upon your return you will see a marked improvement!

    We hope you will allow us another opportunity to be of service to you.

    NancyC4482, Manager at Hilton Milwaukee City Center, responded to this review

  • Don't be fooled by the gorgeous lobby!

    by Jen C on 2019-06-12 09:37 am

    While visiting Marquette University, my family and I wanted to stay in a nice hotel. Naturally, I thought the Hilton would be a good/safe choice. SOOO DISAPPOINTED. The room was not only extremely small but DIRTY. The shower was full of mold. The tile has not been cleaned in I don't know how long. I brought photos to the front desk upon check-out and the clerk said oh so sorry. We'll notify housekeeping and would you like $20 off your bill? How insulting!! I would recommend you choose another hotel if you like a clean shower.

    Owner Response
    Hello Jen C,

    I was so disappointed to read about your experience here at our hotel! I would like an opportunity to make it right, please contact me directly.

    Nancyclausen@hiltonmilwaukee.com

    NancyC4482, Manager at Hilton Milwaukee City Center, responded to this review

  • Hilton has really sunk

    by Bob H on 2019-06-11 06:57 pm

    Where to begin? How about that they block review sites like yelp and travel advisor. Hilton should be embarrassed to include this property under their name.

    Don't use a travel website like Expedia. You are considered lower class customer and bumped from room request. We booked two king size room and got zero. And told why. Nice.

    Then the rooms are so old. Plumbing fixtures are public restroom style. Wallpaper is old and stained. Carpet worn thin. Cleaning staff left hair from some previous traveler on the old, cracked tile floor for us.

    If you think the staff must make the difference, wrong. Snooty, disinterested, not particularly nice.

    This place is terrible.

    Owner Response
    Hello Bob H,

    I was so sorry to read we failed you while our guest here in Milwaukee. Please contact me so I may have the opportunity to make it right!

    I look forward to hearing from you.

    NancyClausen@hiltonmilwaukee.com
    414 271 7250

    NancyC4482, Manager at Hilton Milwaukee City Center, responded to this review


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