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Hilton Orrington/Evanston


    Hilton Orrington/Evanston
 in Evanston
    Hilton Orrington/Evanston
 in Evanston

Reviews

TripAdvisor Traveler Rating:
1351 Reviews
Latest TripAdvisor Reviews

  • Not a Hilton

    by ebenlevy3 on 2019-02-19 01:05 pm

    Stayed here for 2 nights with my daughter for a college visit to Northwestern University.
    We arrived late at night. The individual checking us in took so long. We finally got our keys and arrived in our room. The room was no bigger than a storage closet, triangular shape, shades didn't close, one nightstand, and faced an alley where garbage was being taken care of for hours. Housekeeping parked there cart outside our room. After trying to fall asleep in a brightly lit room because the shades wouldn't close, and the noise from the alleyway, I went downstairs for a room change. Question 1: why was I given this room in the first place? 2: why did the front desk have no idea which room would be a better switch? He said he switch me across the hall to the same type of room but couldn't guarantee if the shades were in working order. I finally looked at a room that had everything functioning and quiet and took it. It was 1am. If this better room was available in the first place, why was I given the horrible room? If my daughter decides to pursue her studies at Northwestern I'm not sure if I would invest years of stay at this Hilton even thought the location is desirable. Your staff needs training. Some rooms should not be sold. I do have to say that we left in the snow and the doorman was extremely accommodating and helpful with our bags and helping us get our car to the airport. This hotel needs help.

  • Always a solid choice

    by toughcritic on 2019-02-18 10:51 am

    I stay here regularly on short business trips. The hotel is always well run, the staff friendly and the service reliable. There's at least one other hotel in Evanston with a bit more unique charm but if you're looking for a place where you pretty much know what to expect, this is a good choice.

    Owner Response
    Thank you for taking the time to write such a kind review. I am glad you enjoyed your stay with us and we look forward to welcoming you back.

    Relax22729018378, Manager at Hilton Orrington/Evanston, responded to this review

  • Great Hotel in a Great location with great service

    by kent365 on 2019-02-18 10:14 am

    I was unable to book into the hotel that the reset of my conference group was staying in so I was referred to the Hilton Orrington. It worked out great for my stay and I was close enough to walk to shy meeting. Great service from all fo the staff and a great facility.

    Owner Response
    Thank you for taking the time to write such a kind review. I am glad you enjoyed your stay with us and we look forward to welcoming you back

    Relax22729018378, Manager at Hilton Orrington/Evanston, responded to this review

  • Great Location

    by jamierea2017 on 2019-02-13 02:23 pm

    First time staying near Northwestern in Evanston, IL. Great hotel location near campus, several restaurants, and a few neat stores including a cool book store. Definitely would consider again in the future.

    Owner Response
    Thank you for the kind review. I am glad you enjoyed Evanston and your stay with us. we hope to see you again soon.

    Relax22729018378, Manager at Hilton Orrington/Evanston, responded to this review

  • Great Customer Service!

    by Selenek1975 on 2019-02-12 10:14 am

    I had the best customer service experience EVER, with Nicholas from this Hilton location. He was accommodating, he was kind, funny and genuine. I will always stay at this Hilton anytime I visit Evanston, from here forward, because of my wonderful experience. Thanks to Nicholas~ he's a keeper and i sure hope The Hilton celebrates him and keeps him around for a long, long time!

    Owner Response
    Thank you for the kind review an recognizing Nicholas. I am glad he was of great service to you as he is to all. I shared your comments with the entire staff, including the General Manager. We look forward to welcoming you back.

    Relax22729018378, Manager at Hilton Orrington/Evanston, responded to this review


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