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Hilton President Kansas City


    Hilton President Kansas City
 in Kansas City
    Hilton President Kansas City
 in Kansas City

Reviews

TripAdvisor Traveler Rating:
1270 Reviews
Latest TripAdvisor Reviews

  • Third time staying here

    by Jet28082721073 on 2018-11-15 10:13 am

    This hotel is incredibly close to Sprint Center so is very convenient. The lobby, breakfast room, and rooms look nice, but that is all on the surface. If I was paying the rack rate, though, I would have been very disappointed. I had to ask for our breakfast vouchers, the room key was mis-keyed and didn't give access to garage so we had to call desk twice for access, there is no fridge in rooms, there was mold in shower, the ice machine was out of service on our floor, and the tv guide didn't work. These aren't individually deal breakers, but little things add up to big issues. Breakfast was really good, though, and the staff is nice. For our corporate rate, I can't really complain, but I would have been incredibly disappointed if I paid the posted rates.

  • Disappointing service.

    by Mauijeanne on 2018-11-06 11:05 am

    After I left a negative review, I STILL have not heard from the hotel. I have an allergy to down and down filled bedding. Allergy flared up upon arrival to find the room full of down bedding. Left windows open for over 6 hours after they changed the bedding. Made for a miserable night and following morning. While I loved the historical significance of the hotel and proximity to what we love to do, I can't say I will give them another chance due to unresponsive customer service. I WILL, however, mention Portia...great service upon checkout!!

    Owner Response
    Thanks for sharing your thoughts about your visit. I am sorry we did not respond to your concerns in a timely fashion. If you decide to return we will be happy to prep your room as a non down room. Again our apologies and thanks for your time and candid feedback.

    philipstrnad, General Manager at Hilton President Kansas City, responded to this review

  • Not Wowed

    by LisaWh64767 on 2018-11-06 08:51 am

    It's a nice hotel, would not say it's 4 star. I expected to be wowed..I was not. Checking out competition in a couple of weeks. It will be for a similar occasion. So far rooms are about 150 less, so let's see if I will get equal quality.

  • concert weekend

    by Tourist66707148460 on 2018-11-05 12:31 am

    in town for a concert at the midland, the hotel is 2 blocks away making it ideal. although the price was rather high for the simplicity of the room and lack of simple features such as a microwave or mini friege

    Owner Response
    Thanks for taking a moment to share some thoughts about your visit. You have provided some great constructive feedback. Thanks again for your time and opinions.

    philipstrnad, General Manager at Hilton President Kansas City, responded to this review

  • Excellent Stay and Great Location

    by T5709OGrichardh on 2018-11-05 12:14 am

    It was the first time I stayed at this hotel. I found it to be very convenient and a nice experience. The hotel has character...great character. The rooms are comfortable and nicely arranged. The decor has a classy, historic feel to it. It is very close to the Power and Light District.


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