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Hilton Santa Fe Historic Plaza


    Hilton Santa Fe Historic Plaza
 in Santa Fe
    Hilton Santa Fe Historic Plaza
 in Santa Fe

Reviews

TripAdvisor Traveler Rating:
1937 Reviews
Latest TripAdvisor Reviews

  • This is a Very nice hotel, excellent location, excellent staff. Only about two blocks from the city Square very walkabl

    by Connector02257241550 on 2019-03-22 06:08 pm

    Only two blocks away from the city Square. Very walkable to all important points that we wanted to see. The staff could not have been nicer, we arrived early and The room was not ready so we went for a walk and they sent us a text as soon as the room was ready.

  • THE place to stay in Santa Fe

    by DeltaFlower on 2019-03-20 07:45 pm

    The staff is everything. From Scarlett at the front desk to Donna and Marcel at breakfast, to housekeeping each person was quick to smile and eager to make our stay enjoyable. As a diamond member, I stay over 60 nights a year at Hilton properties, and can say with certainty that the staff at this hotel is amazing. Everyone was genuine and seems to be happy at their job and proud of this hotel. Their love of the property and the area is charming and sincere.

    The executive lounge is the only area with consistent internet. Mostly zero wireless internet from first floor rooms. The lounge was quite nice with a view of the pool. Evening snacks at 5pm were delicious and well thought out. Chef scored huge points with a nice selection of fresh fruit and vegetables combined with yummy quesadillas or spring rolls or ribs. Delicious and something for everyone. The house made granola is beyond fabulous, and perfect with yogurt from the fridge in the lounge. The lounge is well appointed, comfortable and the options are very nice for morning and evening snacks. I was very impressed with the thoughtfulness of the cold and hot food selections. Visually appealing and tasty!!

    The fire in the lobby is inviting and relaxing. The pool and hot tub are great with lots of towels and the pool is very large.

    Breakfast is a real treat. The food is plentiful. Once again, the house made granola is not to be missed. The pastries were fresh and a skilled chef made them. Yummy!! Service was perfect.

    Our rooms were clean clean clean. The beds are nice. My only complaint is that the thermostat isn't real. The temperature of the rooms seem to be controlled remotely and we were very hot. Thankfully we had first floor rooms and could open the door for temperature control. We had 2 rooms and I'm positive the temp is controlled remotely. It was HOT. I like the temperature at about 68. It was at least 74. My complaint here is don't bother putting a thermostat in my room to tease me. I'm absolutely aware that my punching the buttons was a futile effort. No matter how low I put the temperature, we were very warm.

    The internet.......the wireless does not work. Ever. Unless you are in the executive lounge, you must use cellular data. We burned our entire month of data in 5 days. 3 children on Spring Break with projects to complete and 2 parents who had to check in with work. Don't depend on wireless......we tried absolutely everything.

    Location location location. This is the place to stay in Santa Fe. I promise. Location is everything and this hotel is perfect. Concierge is helpful and always pointed us in the right direction literally and figuratively. Walking distance to everything and all the restaurants.

    This review has been very honest. Only area for improvement is internet and allowing guests to choose the temperature they prefer. The staff is to be commended again and again, as they care about their guests and their smiles reflect their job satisfaction. They make this hotel the place to stay. Hugely important to me is cleanliness, and 100% this hotel is sparkling.....from dishes, to sheets, to pool. Everything is as I would have it at home. Clean. I think the price point makes this property a great value. The history and architecture and beautiful details filled my senses. If you are seeking high speed internet and cookie cutter bland, this isn't your property. This is a property that makes one smile and want to slow down and savor the details of Santa Fe.

    Owner Response
    Dear DeltaFlower

    Thank you so much for taking the time to share your trip. We work very hard each day to provide a value to lodging in downtown Santa Fe. I am so happy you like the property.

    warmest regards

    John Rickey

    Pioneer58726326962, General Manager at Hilton Santa Fe Historic Plaza, responded to this review

  • Beautiful hotel! - New favorite in Santa Fe

    by Maps30187783549 on 2019-03-20 08:19 am

    We had loud neighbors but other than that 5 stars all around. This hotel is a wonderful location and my new favorite in the city. I visit Santa Fe a few times a year and I will be staying here from now on!

    Owner Response
    Dear Maps
    I am so sorry about the loud neighbors, It happens sometimes in hotels, we look forward to you staying again and call me if you need to rope in the loud parties.

    Warmest Regards,
    John Rickey

    Pioneer58726326962, General Manager at Hilton Santa Fe Historic Plaza, responded to this review

  • Great Experience

    by Travel54319383398 on 2019-03-18 08:36 am

    I would definitely return. The staff treated my teens and I with a welcoming kindness I have only had a handful of times in the past. Although we stayed at other 4 stars properties, this was by far the best experience on our road trip. After a long day, the fire by the pool was wonderful to sit by and talk. The location of the hotel was convenient to our planned site seeing. The only short fall was the breakfast buffet. The staff was a little disorganized and the food was merely okay.

  • Superb customer service

    by Brian A on 2019-03-16 05:00 pm

    Great location, very good breakfast buffet, and amazing customer service.
    Hotel had great character and rooms were comfortable. Our room did have two double beds and queen beds would have been preferred.


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