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Hotel Alex Johnson

    Hotel Alex Johnson
 in Rapid City
    Hotel Alex Johnson
 in Rapid City


TripAdvisor Traveler Rating:
2003 Reviews
Latest TripAdvisor Reviews

  • Stay here if ever in Rapid City

    by ajayhawkfan on 2019-07-15 11:32 am

    I was here on Sept. 16, 2010 while on a motorcycle trip through the area. I promised myself I would bring my wife if ever in the area again. Almost 9 years later I fulfilled that promise. We stated June 3 and 4 and had a wonderful experience.

    I mentioned when booking my room I mentioned it will be our anniversary. When we checked into the room there was a nice note wishing us a happy anniversary and a box of chocolate truffles.

    The room was nice and bright and bed comfortable. We were on the 8th floor with a nice view from the windows. The bathroom was clean and had thick towels.

    The carpet in the room does look a little warn. That is the only negative I had about the room.

    We were checked in quickly and professionally. Like the first time here I was on a motorcycle and my wife was on hers. They have a parking lot a block away but the doorman recommended parking on the street across across from their station and ran across the street to save the spot for our bikes! That is going the extra mile.

  • Disappointing but could redeem itself

    by FJDriver on 2019-07-14 06:36 pm

    Stayed three nights to visit all the sites in Southwest South Dakota. This was our first stay in a Hilton Curio property, and was anticipating great things. We think great things could happen, with a little attention from the staff and management. More needs to be done to become truly upscale. The rooms have been renovated, but more could be done. Our room had a very antiquated heating/cooling unit. The controls were on the device under the window (as opposed to a digital wall thermostat). Looked very 1950s. Push buttons for fan speed and heating/cooling options. The trick was to discover the old rheostat did not match the temperature control. Even though the plastic dial pointed to full cold, it needed to be turned further clockwise into the hot zone for cold to work. Discovered the plastic knob came off easily, and needs to be re-mounted to match the color code for proper settings.
    At check in, we asked for our complimentary water, and we were assured it was already in the room. It wasn't. A return trip to the front desk was needed to get our water. The return trip was necessary for another reason. We were given 2 key cards for the room, but only one worked.
    After settling in, we noticed the safe was inoperable. Called guest services, so the batteries could be replaced. Later in the evening, after we successfully put valuables away, the safe would not unlock. Another visit from maintenance. He explained the directions on the safe don't match what needs to be done to correctly operate the safe. Shabby.
    The last item that was a bit disappointing was the cleanliness of the bathroom. Easily found a long hair on the floor that did not belong to either one of us. The card next to the TV indicated that 3 members of the house cleaning staff tidied up the room (I won't mention their names). At the bottom of the card, Laura, took responsibility for inspecting the work of the 3 staff. Laura needs to do a better job as an overseer/inspector.
    That was our first impression on our first 2 hours in the room. We did like the comfortable bed, and we did enjoy the upgraded fixtures in the bathroom. If we return to Rapid City, we will choose another Hilton property. Had much greater success with them elsewhere in the US and Canada.

  • Wonderful hotel, convenient to historic downtown

    by lornag123 on 2019-07-12 05:33 pm

    A friend and I shared the Presidents' Suite for four days in June while visiting friends. Fabulous experience. This historic hotel has been beautifully restored and everything was just so. (Just one issue: the huge presidential suite has two bedrooms but only one bathroom). The rooftop bar was fabulous, and we enjoyed our free breakfast at Starbucks every morning. The gift shop is huge and beautiful with a variety of items--several of which I had to have, of course. The location is perfect--the beautiful historic down town area is just steps away with a variety of shops and restaurants.

  • Hilton Curio / Alex Johnson. Rapid City SD

    by icdthinktwice on 2019-07-10 07:45 pm

    The hotel was overwhelmed on the 4tb of July. Unfortunately I left disappointed. It's a grand old hotel with all the problems-noises and mechanical. The staff was very gracious and the rooftop bartenders were good fun ?

    The staff was very gracious.

  • Great location, service, rooms!

    by Grice-Fearing on 2019-07-10 04:19 pm

    Loved staying two nights at this centrally located hotel. The staff could not possibly have been nicer or more helpful. The rooftop bar was just absolutely amazing! Those fire pits and gas flames were really something! We thought the room was very nice and liked all the amenities. Highly recommended.

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