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Hotel Captain Cook


    Hotel Captain Cook
 in Anchorage
    Hotel Captain Cook
 in Anchorage

Reviews

TripAdvisor Traveler Rating:
2142 Reviews
Latest TripAdvisor Reviews

  • Anchorages Finest Hotel

    by Tess D on 2018-12-11 12:05 am

    The hotel Captain Cook is a historic one of a kind hotel in downtown Anchorage. The staff is caring and attentive rooms have been upgraded and elegant,. Several restaurants in the hotel including fine dining cafe style, and pub fare. Dancing and lounge are always great fun.

    Owner Response
    Dear Tess D,

    Thank you for staying at the Hotel Captain Cook and taking the time to provide this lovely review. We're so glad you've enjoyed our accommodations, dining and attentive service. We hope to have the opportunity to serve you again in Anchorage!

    Louisa, Concierge

    cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

  • I stay here a lot.

    by Jake J on 2018-11-21 05:09 am

    This is my hotel of choice when visiting Anchorage, and I stay there around 10 to 20 days in a year. They have a very nice health club downstairs, but I miss the hot tub in the men's locker room which was decommissioned a few years ago. It is an older hotel but they have been doing some remodeling and its looking good. The staff is always great, and I have no complaints.

    Owner Response
    Dear Jake J,

    Thank you for making the Hotel Captain Cook your home away from home in Anchorage. We're happy to hear you've enjoyed your many stays with us and it has always been our pleasure to serve you. We appreciate you taking the time to recommend us to others and we look forward to seeing you again!

    Louisa, Concierge

    cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

  • I was impressed

    by baileyno6 on 2018-11-17 07:02 am

    I've stayed at a lot of downtown type hotels, but this was a great combination of local flavor and your typical high-end hotel. I really enjoyed my brief stay and will look to return to the Hotel Captain Cook when I'm in Anchorage again.

    Owner Response
    Dear Bailyno6,

    Thank you for staying at the Hotel Captain Cook and providing this lovely review. We're so glad you enjoyed your stay and we look forward to seeing you again in Anchorage.

    Louisa, Concierge

    cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

  • Nice but outdated....

    by brendafN750BF on 2018-11-07 06:08 pm

    Decent place but may or may not stay again. Rooms are a bit out dated and bathroom counter is very very low to the floor. Very uncomfortable to use the sink.
    About 11pm after a long day, other guests returned to their room directly across the hall drunk and loud. I called down to the front desk and was placed on hold. I hung up after 5 or so minutes. The guests had calmed down or so I thought. They started up again and called back to the desk and no one ever answered. I gave up. When checking out in the morning, the same desk attendant was there. I spoke to him and his response to me for no answer was it gets busy that time of night with people calling and asking for wake up calls. Not really sure who uses wake up calls these day! Sounds like an excuse to me. No really acknowledgement beyond that for the disruption and obnoxious guests.

    Owner Response
    Dear BrendafN750BF,

    Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to provide this review of your experience. We are sorry to hear that you did not enjoy your stay. Our standard practice is to send hotel security if there is a noise complaint and we apologize that your call was not answered in a timely and efficient manner. It is extremely important to us that our guests receive the service they've come to expect at the Captain Cook. Our management team will take your review into account as we look at how we can improve our guest service. Thank you for your time and we hope to have the opportunity to serve you in the future.

    Louisa, Concierge

    cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

  • Great hotel in a great city

    by bikegal2014 on 2018-11-06 10:58 am

    Recently stayed in the redone Captain Cook. It is a great location for walking around downtown. Rooms are fresh and clean with beautiful views. Great bar on top floor is great place to watch the city go dark. Breakfast was great, too! Wonderful shops on the ground level.

    Owner Response
    Dear Bikegal2014,

    Thank you for staying at the Hotel Captain Cook and taking the time to provide this lovely review. We're so glad you enjoyed the comfortable accommodations, great views and dining we offer. We hope to have the opportunity to host you again in Anchorage!

    Louisa, Concierge

    cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review


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