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Hotel Constance Pasadena


    Hotel Constance Pasadena
 in Pasadena
    Hotel Constance Pasadena
 in Pasadena

Reviews

TripAdvisor Traveler Rating:
495 Reviews
Latest TripAdvisor Reviews

  • Great staycation.

    by JeffAinLA on 2019-10-13 05:16 pm

    We stayed here as part of a staycation weekend for my wife's 40th. We were very satisfied with our stay and would consider staying again in the future.

    The room was very clean and comfortable. It was, however, kind of a weird setup in that the bath was in the center of the room and the doors for the toilet and shower were glass. It makes the room seem more open, but definitely less privacy. It wasn't a big deal for my wife and I, but it could be an issue with families.

    Every employee we came across was very polite - bartenders, front desk, room service, etc. We went up to sit by the pool and have a drink and weren't sure how to order drinks. There was a repair person up there and he made a point to find the server for us, which was beyond his job description for sure.

    We had drinks at the bar and they were well poured. Room service breakfast arrived quickly and was good.

    Our only negative experiences were in trying to use the tablet that comes with the room as it didn't do work and with the temperature in the room fluctuating from cold too hot constantly. I think part of the issue is making the room sort of high tech, but not making it easy to work some of the switches. I'm pretty tech savvy, but had trouble even figuring out the lights. That's the only reason I dropped to four stars.

  • Art Deco Hotel

    by DianeMarieJ on 2019-09-09 11:57 am

    Was upgraded to a room in the "new wing". The bathroom, by which I judge all hotel rooms, did not disappoint. It was huge and included a giant soaking tub, complete with bath salts and luxurious towels. The bed was very comfortable, and the linens were first rate. Had parking underground. Ate breakfast at the hotel and it was delicious and very reasonable. I would stay here again in a red hot second.

    Owner Response
    Thank you so much for your 5 star review and very nice feedback! We are glad you enjoyed one of our brand new, beautiful Premier rooms. Hope to see you back again soon.

    Mario E, Manager at Hotel Constance Pasadena, responded to this review

  • Terrific spot

    by Eve B on 2019-09-08 02:16 pm

    I've stayed here a few times and highly recommend it. Great location in Pasadena, close to fun restaurants (Dan Modern Chinese...) The service is friendly and accommodating, and the beds are really comfortable! Request a high floor since the live entertainment downstairs can get noisy. The art nouveau inspired decor is funky and fun. Guest rooms are on the smaller side but have everything you need. Some rooms have the vanity in the room, with a small divider, and others have a traditional bathroom. If that concerns you, ask upon booking. Overall, a great spot.

    Owner Response
    Thank you so much for your great review. We are glad you enjoyed our central location, modern decoration, free entertainment and super friendly staff. Thank you again for taking the time to give us your feedback. Hope to see you again soon.

    Mario E, Manager at Hotel Constance Pasadena, responded to this review

  • Hospitality Specialist at Hotel Constance

    by Macstones on 2019-08-27 09:00 pm

    A wonderful Hotel located in the heart of Pasadena. I stayed here for The Rolling Stones recent show at the Rose Bowl and from my rating, you can see I highly recommend Hotel Constance.
    This is a gem. Beautiful inside and out. My room (a suite) was modern, clean, comfortable and quiet. I thoroughly enjoyed having a morning tea in the Hotels courtyard each morning. The Blue Room stayed open to accommodate concert goers post show and the swimming pool was a lovely area to relax and have a beverage throughout the day.
    Having said all that, why I gave this Hotel five stars comes down to the employees. At every level, check-in, consigner, shuttle service, bar/restaurant service, room service ... everyone I dealt with was incredibly professional, friendly and accommodating.
    Customer service seems to be trending downwards. At Hotel Constance they work hard at reviving the customers experience and making your stay here a pleasant memory. Good job and thank you to all.

    Owner Response
    Thank you so much for your awesome review! We really appreciate your detailed feedback. Our guests are our priority, we are really happy you could feel that. I am definitely sharing this comment with the directors of all departments. Hope to see you again very soon.

    Mario E, Manager at Hotel Constance Pasadena, responded to this review

  • Excellent hotel

    by Sepp1213 on 2019-08-12 09:39 pm

    Firstly, thank you to Keely and Faustino for making our stay at Hotel Constance so enjoyable. Both of them were super helpful and professional. Keep up the great work guys! As was every staff member we interacted with.

    Our room with a small balcony was superb. Clean, comfortable and sunny. The only thing I would say is that on Saturday evening the pool / bar side is very noise until very late. So if you want a good night sleep ask for a room on the other side of the building. Having said that, I still thing this place deserves 5 stars.

    Owner Response
    Thank you for the 5 Star Review. We're glad you enjoyed our personalize service and attentive staff. I will share your kind words with Keely and Faustino. They love hearing reviews like yours. I will also share your thoughts about the pool with our management staff. Thank you for staying with us...safe travels.

    Mario E, Director of Sales at Hotel Constance Pasadena, responded to this review


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