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HOTEL DU PONT


    HOTEL DU PONT
 in Wilmington
    HOTEL DU PONT
 in Wilmington

Reviews

TripAdvisor Traveler Rating:
918 Reviews
Latest TripAdvisor Reviews

  • Wedding Night Disaster

    by scottfromDelaware on 2020-03-22 08:08 am

    Even with the coronavirus situation and our big wedding postponed we still decided to spend our wedding night at the "iconic" Hotel DuPont. We booked a nice suite with champagne. The whole nine yards only to wake up the next morning with a Jurassic sized roach in our bathroom sink! Didn't know they got that big! You expect not to see them when laying $350 a night! We talked to the front desk manager who first didn't believe us like we were lying then we tried to show pictures which she refused to see. We were offered nothing! Not even $20 off. This is a disgrace! We will never stay or eat here ever again and will make sure everyone we know on every social platform knows what a terrible hotel the Hotel DuPont has become! Do not stay here!!!!!!!

    Owner Response
    Scott,

    We are so sorry for the issues you experienced during your stay. I will be speaking to the Front Desk Manager regarding your complaint. I will be taking actions to refund your stay with us, as we would like to have you as a guest in the future. This is not typical of our hotel, and for that we apologize.

    Best regards,
    Justin Hall
    Director of Guest Experience
    jhall@hoteldupont.com
    (302) 594-3240

    halldupont, Manager at HOTEL DU PONT, responded to this review

  • Luxury accommodations and service

    by marklinderNE on 2020-03-19 09:58 am

    I'm not sure there's anything like the Hotel Du Post in this area. Yes, the facilities and rooms are very well appointed, but it's the attentive, friendly, excellent staff that make a stay here relaxing, pleasant, and memorable. From the valet service and check-in to the servers in the bar and throughout the hotel, if you have a need, it will be handled well in an efficient, friendly way that let's you know they genuinely care about the comfort and needs of their guests. If you are able to take advantage of an opportunity to stay here, do.

    Owner Response
    Thank you so much for your review! We are so glad you enjoyed your stay with us. I will be sure to share your review with our entire staff! Please stay safe and we look forward to having you visit us again soon!

    Best regards,
    Justin Hall
    Director of Guest Experience
    jhall@hoteldupont.com
    (302) 594-3240

    halldupont, Manager at HOTEL DU PONT, responded to this review

  • Such a disappointment!

    by patriciab473 on 2020-03-14 04:00 am

    Service beyond terrible. Room was nice though.The elevator we used when arrived, didn't work and after several tries we went back to desk and were told so!
    We tried and tried to reach room service and the front desk. No one answers! Asked for bucket of ice apron arrival. It never appeared. Finally I found a nice maid in hallway and paid her to go get the ice.
    Called room service and then front desk to order wine but no one answered. Finally wen town to the bar and bought it and brought it up to room ourselves. Ordered breakfast in at at 7 and finally called at 8 to see where a fruit plate and an oatmeal were. Finally arrived. Oatmeal was cold!

    Owner Response
    Patricia, thank you for your review. We are extremely sorry for the issues you experienced during your stay with us. I am saddened to hear that our staff was not able to make it right. Please e-mail me directly, my contact info is below. I'd like to offer some type of service recovery for your troubles. We will be sure to use your comments to better serve our guests in the future.

    Best regards,
    Justin Hall
    Director of Guest Experience
    (302) 594-3240
    jhall@hoteldupont.com

    halldupont, Manager at HOTEL DU PONT, responded to this review

  • Great hotel

    by Bruce L on 2020-03-10 03:12 pm

    Great hotel Very large rooms. The staff was helpful all weekend We had a wedding and it couldn't have gone better. We did a dinner Friday night for 50 Wedding Saturday night for 165 and brunch Sunday for 90. The staff was as good as it gets

    Owner Response
    Thank you for your review! We are glad you enjoyed your stay with us. I will be sure to share your positive comments with our staff. We look forward to welcoming you back in the future!

    Best regards,
    Justin Hall
    Director of Guest Experience
    (302) 594-3240
    jhall@hoteldupont.com

    halldupont, Manager at HOTEL DU PONT, responded to this review

  • Highly Recommended

    by kelsigurd on 2020-03-09 06:10 pm

    I highly recommend a stay at Hotel Du Pont. The staff was some of the best I have had the pleasure of interacting with. Very professional, anticipating guests needs. We stayed at the hotel for a business conference, accommodations for the meetings were excellent.

    Owner Response
    Thank you for your review! We are so glad you enjoyed your stay with us and hope to welcome you back in the future!

    Best regards,
    Justin Hall
    Director of Guest Experience
    jhall@hoteldupont.com
    (302) 594-3240

    halldupont, Manager at HOTEL DU PONT, responded to this review


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