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Hotel San Carlos


    Hotel San Carlos
 in Phoenix
    Hotel San Carlos
 in Phoenix

Reviews

TripAdvisor Traveler Rating:
391 Reviews
Latest TripAdvisor Reviews

  • You get what you pay for!

    by 232elzbietab on 2020-01-23 11:57 am

    Room was small unsurprising since it is a historic hotel. Review from previous visitor was correct, water temperature changes whenever someone flushes the toilet be ready to duck. Over all not too bad.
    My dissatisfaction came after the stay, while waiting for my Uber I was charging my phone in the lobby and forgot it it in my rush getting outside, using friends phone I called the hotel it was my lucky day the phone was still there and the young lady even described a small fob attached to it so all was good. I informed her I will collect my phone in two days when I was coming back to Phoenix, but when I did only my phone was there, charging cord with the decorative fob was missing. I am happy my phone was still there but I am disturbed that someone working at the hotel felt it was ok to just take the cord it begs the question what else would they not hesitate to take.

  • Ugh. Cheapest downtown for a reason

    by MarkMaxPayne on 2019-12-02 01:18 pm

    I really didn't like this hotel. You know you are in trouble when the clerk checking you in spends most of their time reminding you that if you check out early there is a fee for doing so. I so wanted to check out early within minutes of being in my room... It may be famous (Clark Gable and other Hollywood stars used to stay there back in the day when it was "the hotel" in downtown Phoenix), but I didn't like staying there on my last business trip.

    Usually I'm at the Hilton Garden Inn, but they were sold out due to a convention downtown. Instead of staying out by the airport and using Uber to commute downtown and back each day, I decided to give the Hotel San Carlos a try.

    There is probably a reason why they claim to have the lowest downtown prices and have vacancies when others are sold out. Some things to note from my stay: 1) They have central air conditioning and heating, but on a master thermostat vs. each room having their own (I couldn't control the temp within my own room--it was 102 outside and quite warm inside); 2) They used to have open vents over the doors in the hallways to help with air circulation back in the day which have been replaced with a plastic cover that has been painted (the light pollution into the room from the hallway is ridiculous through this painted patched cover); 3) The plumbing is very old and you need to be prepared to jump out from underneath the shower if a neighbor flushes a toilet (unless you like to be burned by the sudden burst of super hot water); 4) The street noise is pretty bad compared to other hotels I've stayed at in the same area.

    If you like history and don't mind roughing it, then give it a try. If you like modern accommodations and comfort I'd pass.

  • Warm inviting and fascinating

    by natashanez on 2019-11-22 09:05 pm

    Staycation around Halloween and I'm very impressed. Front desk (Catherine I think) was very sweet and personable and recommended the Halloween hotel tour. That tour was worth it on itself for the ghost room, basement and roof penthouse access and historical information. Tony was a great guide and also appeared to be a grounds manager. Beautiful rooftop pool (but not hot tub which would have been extra perfect), and I love the attention to historical details. The rooms aren't luxury but other than the minimum room I got being historically narrow, we loved it and felt comfortable and welcome to explore the hotel for our own curiosity since the two employees I met were really reasonable and inviting. Waiting til after season and so I can justify going back again. Rent a celebrity suite if you have the ability, really neat.

  • what a nice surprise this hotel was!!!!

    by paty_eli5093 on 2019-11-09 03:45 pm

    We arrived to the hotel not knowing anything about the San Carlos Hotel history. The building is nice and well preserved, the room was comfy and simple. Clark Gable stayed in the floor we were in, one floor below once upon a time Marylin Monroe stayed there.... many stars around the hotel testify all the movie stars that have been stayed in...even a sad story about a lady that committed suicide in 1928 and is believe to "hunt" the hotel...we read the newspapers clips on the third floor on our way to the swimming pool and sun deck... Then we had dinner and brunch in C?ntrico the restaurant in the hotel, where friendly waiters and waitresses welcome you with an smile and the owner comes to checked that you are happy with your food. What a treat. Also the front desk people and the housekeeping people very friendly and helpful. We will return to continue exploring the hotel and tasting the delicious food of the restaurant and try the Irish Pub that there is there too.

  • Historic Hotel

    by Ginny K on 2019-10-30 01:56 pm

    It's advertised as the only Historic Hotel in downtown Phoenix with A/C and an elevator. Ok, but it can use some help. It has a central location downtown within walking distance to the Talking Stick Arena and the staff is friendly, but it's in need of updating and an overhaul. The bath was a 6"+- step up which can be challenging to remember in the middle of the night. It's also SOOOO small, I had to put my makeup on at the table by the window. There was a pill on the bathroom floor, obviously left from the previous occupant. The water pressure/shower is poor. It's right on the light rail line, so you can hear the train regularly. The A/C is centrally controlled, so if you need to open/close the central vent to control the temperature, but you can also listen in on some conversations nearby. For one night, it was ok, but any longer would be torture - I'd pay the higher price for a better hotel.


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