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Hotel Saranac, Curio Collection by Hilton


    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake
    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake

Reviews

TripAdvisor Traveler Rating:
149 Reviews
Latest TripAdvisor Reviews

  • overnight getaway to the Adirondacks.

    by Robert D on 2018-12-18 12:50 am

    Do not stay in any of the rooms that are connected to the elevator and the elevator noise is very noisy.The overall room was great very clean very roomy or spacious very convenient parking and well lighted

  • Wonderful Getaway!

    by Kuvasz15 on 2018-12-09 01:07 pm

    This is a wonderful hotel for a getaway. The rooms are well appointed with a flat screen TV. and comfortable bed. The bathrooms are small and are tough for a bigger guy but are very nice and cozy. The staff and lounge are great.

    Owner Response
    Thank you for posting a review, we're thrilled to learn that we were able to help make your getaway a success! It's wonderful to see that we were able to meet your expectations by offering well-appointed rooms, a comfortable bed, and friendly service. Our apologies for any concerns you had regarding the size of our bathrooms. From all of us here at Hotel Saranac, Curio Collection by Hilton, we're grateful for your business and would be delighted to serve you again.

    FrontDesk_GM, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • An Absolute Jewel

    by Odyssey06629681798 on 2018-11-25 09:45 am

    Find any excuse to go to Saranac Lake so you can stay at the Hotel Saranac. The property is immaculately clean and beautiful. The staff are helpful and attentive and the other amenities are all top notch.

    Owner Response
    We're truly honored that we had the opportunity to be your host and couldn't be more grateful for your wonderful review! It brightens our day to read your enthusiastic compliments about our attentive service, excellent amenities, and clean, beautiful property. From our entire team here at Hotel Saranac, Curio Collection by Hilton, we thank you for staying with us and hope to have you back soon.

    FrontDesk_GM, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Absolutely gorgeous hotel

    by lcshea on 2018-11-20 12:40 am

    Rooms are cozy with a beautiful bathroom. Historic hotel, recently restored. Bed was comfortable with plenty of pillows. Room service was nice. A great place for a meeting. Conference services staff are great.

    Owner Response
    Thank you for allowing us to serve you here at Hotel Saranac! The pleasure was all ours to welcome you in, and we're so happy that you loved your beautiful and cozy accommodations. We're also delighted you appreciated having room service. It is our hope that your meeting was successful and it would be a privilege to have you again when your travels bring you back this way!

    FrontDesk_GM, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • A nice getaway

    by Dreamer16693855772 on 2018-11-07 09:09 am

    We live in the Adirondacks, but wanted to stay at the hotel to see the renovations that were made (my husband attended Paul Smith's & had trained/worked there when the college had ownership). Our room was spacious and comfortable. The bathroom was small though they did a nice job remodeling the space they had to work with. Housekeeping was attentive, taking note when we went downstairs for breakfast so our room was made up when we returned. The only issue was the hall noise in the morning. It's a nice touch that the original room doors were kept, but we could hear every conversation going on in the hallway. The food in the Camp Fire restaurant was very good. The breakfast waitstaff was great in helping with dietary requests and offered substitutions. The dining room was well managed both mornings - the same, attentive manager was on the floor - however, this was not the case when we had dinner. We didn't notice the presence of a manager and one was clearly needed. Again, the food was very good, but our particular waitress, the busser and hostess definitely needed more training/direction.

    Owner Response
    Thank you for choosing to stay at the Hotel Saranac, Curio Collection by Hilton, Saranac Lake! We're happy to hear that your accommodations were spacious and comfortable, and we're glad you enjoyed our updated decor. While we're thrilled you had a nice overall getaway, we apologize for the inconvenience with the noise level and service at dinner. We will use your constructive comments to continually improve our guest services and facilities. It would be wonderful to see you again soon!

    FrontDesk_GM, General Manager at Hotel Saranac, Curio Collection by Hilton, responded to this review


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