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Hotel Saranac, Curio Collection by Hilton


    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake
    Hotel Saranac, Curio Collection by Hilton
 in Saranac Lake

Reviews

TripAdvisor Traveler Rating:
257 Reviews
Latest TripAdvisor Reviews

  • Over priced for what you get. Rooms very small for the money

    by Mahone82 on 2019-10-21 05:54 am

    Very small and no place to sit, no desk area, no refrigerator, no coffee maker. The location was good and the staff was attentive and available. But the rooms were too small. Of course you can get a more standard studio for an upcharge....

  • Weekend

    by annamarie66 on 2019-10-13 05:57 pm

    My husband and I stay at a lot of Hilton Hotels, the room was clean and nice, but disappointed that we were not able to use the outside patio, one day due to a wedding and the other day they didn't want to turn on the heaters or fireplaces! The service at the bars and restaurant extremely slow

    Owner Response
    Dear annamarie66,

    We apologize that we fell short of your expectations. This is not the norm and our team works very hard to ensure all of our guests are given the best possible experience. We will take this as a training moment to continue to improve upon our service and we look forward to having another chance to make it up to you! Reviews like yours help provide feedback on areas of improvement so that we can continue to provide a 5 star experience for our valued guests.

    Denise-HiltonHelp, on behalf of management at Hotel Saranac, Curio Collection by Hilton, responded to this review

  • Hilton did good with Hot Sara; almost impeccable

    by DrParticle on 2019-10-13 01:40 pm

    Kudos to Hilton for one more well renovated property in their Curio collection - modern revisions without losing too much of the old charm. With plenty to do within a short walk, this was the perfect location for us. If they can address a few minor wrinkles, mostly service and attention to detail, this place can go from very good to impeccable. The parking deck, though ample, has no direct access to the hotel entrance. Better signage to the garage, which has direct access, will help. When you book, be aware that there are two types of accommodation, old charm in the main building, and the ultra modern and large all suites rooms in the annex located a walk through the parking garage.

  • Hot Sara is very good

    by Claude J on 2019-10-11 04:24 am

    Hotel Saranac is a historic property with a lovely history in the beautiful village of Saranac Lake in upstate New York.
    The scenic views from the upper floors are very lovely. The location is ideal and is walking distance from most of the places in town.

  • Awesome

    by Brad F on 2019-10-10 01:07 pm

    Hotel Saranac is an excellent hotel. We stayed as a couple in the new suites adjacent to the hotel. It was amazing. Large rooms with two fireplaces and updated bathroom. Campfire Grill did an excellent job as well. I had the steak for the evening meal and Bobbie took very good care of us. Breakfast was excellent as well. Jeff was on top of everything we needed. My wife and I enjoyed our stay. We hope to be back.


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