Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

InterContinental Chicago Magnificent Mile


    InterContinental Chicago Magnificent Mile
 in Chicago
    InterContinental Chicago Magnificent Mile
 in Chicago

Reviews

TripAdvisor Traveler Rating:
5236 Reviews
Latest TripAdvisor Reviews

  • Old, unclean, poorly serviced, unsafe

    by av2018102 on 2018-09-23 08:59 pm

    The hotel is old and desperately needs renovation. My room was noisy (I could hear people next door), did not look clean (smelled), and the AC was so loud I had to switch it off at night (should be modernized). I could not connect to the hotel network for some reason, spoke with several people (everyone kept kicking me off to the next one); finally spoke with the hotel manager, Malcolm Moore who simply dismissed me (it is fascinating to me how a "leader" like this can keep this job!). The room service food was uneatable (the chicken had a spoiled-food smell and the juice had an unusually smelling froth). I could not believe that all these were possible in one place. For such a central location and high pricing, it is difficult to understand why the management does not invest into renovation, hire a professional chief and provide decent services. It is a shame!

  • Great but chaotic

    by EarlKing on 2018-09-23 05:00 am

    The lobby of this hotel gets packed, and it's like that most of the day (especially during check-out and check-in). The lobby itself isn't that big so when people start queueing up for the check in desk and bell desk, it can get easily crowded.

    Before the room: Both reception and bell desk staff do a great job dealing with the stressful situation, but if you are short on time, I wouldn't bother leaving bags at the bell desk. The wait is at least 20 min to retrieve bags. They literally do three bags at a time, and within 10 min, about 20 people have requested bags to be retrieved. Several people got annoyed.

    Once in the room: not bad. It surely takes away the stress of downstairs. It's not so loud, though some noise can be heard, I suppose that's the trade off of being located on Michigan Ave.

    Final thought: I probably would return because of its location and sleep quality. But this 4-star hotel isn't the 4-star I am used to. It needs better crowd control.

  • Wonderful Modern Historic Hotel

    by Kevin P on 2018-09-21 04:55 pm

    Great hotel overall. Clean rooms. Excellent friendly staff especially Paula N at check in. IHG members are treated very well. Location can't be better right near mag mile and Wacker. Historic building in that is still modern inside especially rooms. Only problem is the fancy feather blanket in rooms it is clumpy and uncomfortable. Stripped and remade bed just use a fancy synthetic one

  • Weâll be back!

    by knez2018 on 2018-09-20 04:34 pm

    My husband and I have stayed at the Magnificent Mile Intercontinental on multiple trips to Chicago and have had a wonderful experience each time. This year we were travelling with our two month old and it was the first time in a hotel. We were able to check-in early and and the hotel was wonderful in supplying us extra complimentary water bottles and a crib to make us more comfortable. The WiFi worked great and we love having the Starbucks on the ground floor to go to for breakfast each day. We will certainly stay here again next time we're in town - the customer service is fabulous, the rooms are clean and well looked after and the location can't be beat.

    Owner Response

    Dear knez2018,

    We have loved welcoming you and your husband over the years to our hotel and we were thrilled when a new addition joined us during your most recent trip. Our hotel provides many conveniences for our guests so that they can make the most of their time in this vibrant city, but we are thrilled that the extra special things our colleagues did for you and your family helped traveling with an infant feel right at home. We thank you for sharing these kind words and we look forward to welcoming you all time and again for many years to come.

    Yours Sincerely,
    Pete Demay
    General Manager

    Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • Traveling For Work

    by Daniel P on 2018-09-20 02:01 pm

    First impression: This hotel experience started great with the gentlemen outside, Will. He was extremely polite, helpful, and kind. He directed me to places throughout the city I might enjoy during my stay, as well as, gave me insight as to events happening that night. Also, he helped me with rides and directions. 5 Stars!

    The Stay: The woman at the front desk was also very concise, helpful, and informative of all the amenities the hotel has to offer (all were beyond my expectation). The room was beautiful, clean, and had everything I needed for the short time I would spend in the room. Starbucks & MJ Sports Bar was incredible too! 5 Stars!

    The Area: It was the perfect location with restaurants, movie theaters, bars, and all other attractions you would expect to have when traveling to this great city. 5 Stars!

    Overall, 5 Stars!


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.