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InterContinental Chicago Magnificent Mile


    InterContinental Chicago Magnificent Mile
 in Chicago
    InterContinental Chicago Magnificent Mile
 in Chicago

Reviews

TripAdvisor Traveler Rating:
5486 Reviews
Latest TripAdvisor Reviews

  • Poor service, property mostly under construction

    by cristinadunlop on 2019-02-18 08:31 am

    We stayed at the InterContinental for a family leisure trip into Chicago. Beware, this hotel has two sections: The Grand Tower and The Executive Tower. The Grand Tower is filthy, and the Executive Tower leaves much to be desired. We stayed here n a King Suite in the Executive Towel and it was quite disappointing. Not cleaned well, amenities are those of a 2 star hotel. We actually had to request to have plastic bags put in waste baskets and to have linens/towels brought to the room. Most areas are under construction. I would not recommend this hotel- extremely overpriced for what you would expect from a hotel of this caliber. You will be disappointed.

    Owner Response
    Dear Departure51440022434,

    Thank you very much for your feedback sent and please let me apologize for the inconveniences caused. I would love to have the chance to follow up personally. Please contact me anytime. My e mail address is Martina.Lebensorger@ihg.com.
    I hope we have the chance to talk soon.

    Best regards,

    Martina Lebensorger
    Director of Front Office

    InterContinental_IHG, Front Office Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • Great Location!

    by Wilburbrau on 2019-02-16 12:00 am

    Not only is the hotel great but the location is perfect! When I am downtown I always try to staybat the Intercontinental. Great hotel and close proximity to The Billy Goat and even better Rossi's, an old school dive bar that is a must stop! I use the term dive bar with all respect to the establishment!

    Owner Response
    Dear Wilburbrau,

    Thanks a lot for your nice feedback sent! I am glad to read that you had a great stay and enjoyed our unique location.
    I hope you come back soon.

    Best regards,

    Martina Lebensorger
    Director of Front Office

    InterContinental_IHG, Front Office Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • Weekend with family

    by rafcama57 on 2019-02-13 08:29 am

    Crowded hotel, room are vey tide and not confortable. The buffet in the morning is very good and service is very friendly. Next time will check on the type of room .... it was tight and noisy , the location is very good particulary in winter since a lot of good restaurant are very close by!

    Owner Response
    Dear rafcama57,

    Thank you very much for you feedback sent. I am very happy to read that you enjoyed your stay with us. Rest assured that your comments have already been shared about the room.
    Please come back soon!

    Best regards,

    Martina Lebensorger
    Director of Front Office

    InterContinental_IHG, Front Office Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • Overall nice stay with a few minor issues

    by Dream50734114291 on 2019-02-12 05:28 am

    We spent two nights at the InterContinental.

    - Our arrival time Friday night ~ 6 pm was ill advised. It was impossible to drop off our luggage in front of the hotel as city buses prevented our access. I suggest that the hotel allow patrons to drop-off luggage and enter from the south side door when Michigan Ave drop-off is clogged; we tried, but the door was locked. This created a real hassle for us.

    - Our room (2060) had a very noisy fan. It should be replaced. We could sleep through it, but barely.

    - The free internet is not secure; as such, corporate VPN's are denied. I used my cell phone (T mobile) as a WIFI hot spot instead.

    - The hotel's restaurant breakfast prices are astronomical ... $17 for french toast ??? Sorry, we went elsewhere.

    - Nice TV.

    - Quiet.

    - Well stocked mini bar, but pricey.

    - Staff very courteous, especially front doorman. He was an older African-American gentleman; give that guy a raise.

    Owner Response
    Dear Dream50734114291,

    Thank you very much for your feedback and please let me apologize for any inconvenience caused. Please rest assured that we take your words very seriously and discussed it within our teams already.
    I am very happy to read that our doorman was able to impress!
    I really hope to have the chance to welcome you back soon!

    Best regards,
    Martina Lebensorger
    Director of Front Office

    InterContinental_IHG, Front Office Manager at InterContinental Chicago Magnificent Mile, responded to this review

  • Wonderful Place to Stay

    by Escape60115417909 on 2019-02-11 11:50 am

    We had a wonderful time in Chicago this past weekend. The InterContinental is a beautiful, historic hotel that provides modern amenities. All of the staff we encountered were friendly and helpful. We look forward to our next visit. The location along the magnificent mile is great for shopping or just seeing the sites.

    Owner Response
    Dear Escape60115417909,

    Thank you so much for your feedback and stay with us. Please rest assured that your kind words have been shared with our team. I really hope to have the chance to welcome you back soon.

    Best regards,
    Martina Lebensorger
    Director of Front Office

    InterContinental_IHG, Front Office Manager at InterContinental Chicago Magnificent Mile, responded to this review


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