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InterContinental Mark Hopkins Hotel


    InterContinental Mark Hopkins Hotel
 in San Francisco
    InterContinental Mark Hopkins Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
2919 Reviews
Latest TripAdvisor Reviews

  • My Home

    by MichaelGeirges on 2019-09-18 09:55 am

    Since 2017 and I almost live in this hotel as I moved to San Francisco.
    It's just an extraordinary property with all its history but moreover the staff makes it even more attractive.
    Apart from its great location on the fantastic Non Hill, and the views of the entire great city of San Francisco.
    Wonderful Breakfast where all you need is there, okay Gym but there is a gym just in front. The rooms are really nice, full of light, very positive vibe to the whole hotel.
    The rooms are spectacular and spacious, always super clean and will taken care of.
    The bar at the top (Top of the Mark) has wonderful views and great live music a lot of fun and if you're there on business or holidays it's one of the musts.

    The hotel is also nicely located to walk down to Market street or to walk it to the ferry building or even to Fisherman's warf.
    Coming back might be a challenge or a workout depends how you look at it

  • not the Intercontinental brand I expect

    by thisajoke on 2019-09-18 09:45 am

    Mark Hopkins is a grand old hotel with much charm. Location offers a spectacular view from most rooms, but it often gets strong wind blowing from the west. There is usually a staff outside and inside greeting guests offering help with luggage. But I, a small woman, had to open the heavy glass door myself against the wind on a very windy day. Don't know what happened to the doorman. Breakfast is buffet mostly, manu contains only three choices of combo ingredients. Coffee is not great. Bed is old and pillow offers no firm support for head and neck, it just collapsed into a small clump. Bathroom counter is small fora couple, tub is old, very shallow and small, with no grab bar on the wall, dangerous to use. Heavy wood door to room create a lot of banging noise if not careful. Mornings when guests are leaving for work create a lot of noise, bang, bang, bang.

    Owner Response
    Thank you for taking the time to share your feedback. I want to sincerely apologize that your experience did not meet your expectations. Please let us know if there is anything we can do to convince you to give us another chance. Please reach out to our Director of Rooms at abby.derohanian@ihg.com for further assistance. I truly am sorry and I hope we can exceed your expectations during your next stay.

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Top of the Mark - superb cocktails+small plates+entertainment

    by P W on 2019-09-17 09:34 am

    The hotel remains one of San Francisco's great hotels while many others have fallen by the wayside. The service was impeccable. The room not large but very comfortable with an elegant, large bathroom. We had a hardy lunch at our favorate restaurant at Fisherman's Wharf and enjoyed a light dinner with cocktails and entertainment at the Top of the Mark (cover charge waived for hotel guests). Even though it is on top of the hill, we enjoyed walking in several directions with the uphill return walk. Two cable cars cross in front which provided excellent access.

    Owner Response
    Thank you for taking the time to share your kind words. Our location is atop a steep hill but we think our views are worth it! We are glad you enjoyed our accommodations and hope we can welcome you back soon!

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Historic Hotel in San Francisco with panoramic views

    by Joyce N on 2019-09-16 07:38 am

    Beautiful Hotel on the top of Nob Hill. Finely appointed as expected but also interesting displays in their "museum".
    A visit to San Francisco is not complete without a visit to the Top of the Mark iconic 360-degree view sky lounge at. Enjoy small plates and a vintage cocktail while enjoying the views of the city.
    TIP: go just before sunset and watch the city and Grace Cathedral light up as the sun sets over the city.
    TIP: avoid the cover charge by going early also

    Owner Response
    Thank you so much for your kind words. We are glad you enjoyed our accommodations and hope we can welcome you back soon!

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Classic charm, very comfortable beds

    by 9kathyf on 2019-09-15 09:43 am

    Step back in time! This hotel is very charming and offered great customer service. Staff is friendly and willing to help. We had a corner suite on the 15th floor with a nice view of the city. The room was very clean and offered nice amenities. The bed was top notch and the pillows were seriously some of the best I have had in a hotel. Sheets were very soft too. Bathroom had everything you needed including a jacuzzi tub. Towels were plush and soft too.
    Top of the Mark bar was fantastic and great place to relax, see the city and listen to music. They do stop serving food at 10pm so plan accordingly. We ended up ordering room service late one night as we got to the bar after 10pm. Room service was quick, food was warm and we were surprised at how good the pizzas were.

    I do think the hotel could use some decor updating in the rooms as it seemed like it was time for a fresh look. Overall a very nice hotel and would have no issues staying there again.

    Owner Response
    Thank you so much for your kind words. We are glad you enjoyed our accommodations and hope we can welcome you back soon!

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review


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