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InterContinental Mark Hopkins Hotel


    InterContinental Mark Hopkins Hotel
 in San Francisco
    InterContinental Mark Hopkins Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
2970 Reviews
Latest TripAdvisor Reviews

  • Great location

    by Andreas K on 2020-02-11 011:48 pm

    Great hotel, very good club lounge with good food and drinks , good service and a great roof top bar!
    Rooms are nice and view is awesome, just parking is crazy expensive.
    We will definitely come back soon.

    Owner Response
    Thank you for taking the time to share your experience with us. We are glad you enjoyed our accommodations and hope we can welcome you back soon!

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Showing it's age.

    by Grantman66 on 2020-02-08 05:42 pm

    Incredibly elegant hotel with impeccable service, well EXCEPT IN THE BAR-TOP OF THE MARK. I had a very brief stay but had to drop a car and then take customers out to dinner after check in. They checked me in quick, thanked me for my loyalty and the concierge took my belongings. I returned after dinner and found my room to be very nice, incredibly clean and one of the most comfortable beds I've been in. As noted in the title, the hotel is ageing. I am not sure if this is a bad thing as it's timeless. It really depends on guests attitude and expectations. I found it to be charming. The staff, both Tony and Bill at the door and the folks behind the desk really made me feel special, for no reason at all. I will likely try this hotel again so I can enjoy it a little more. Breakfast was very good and that staff, including Wayne, really made the whole experience more positive. Beautiful views.

    Owner Response
    Thank you for taking the time to share your experience with us. Although we are an older property, we do pride ourselves in the service we provide. I am sorry to hear that your experience at the Top of the Mark was less than exemplary. Please feel free to reach out to our Director of F&B at jaap.boelens@ihg.com if you need any further assistance. We hope we can welcome you back soon!

    Best,
    Michael
    General Manager

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Two Nights in SF

    by IncanPrince90 on 2020-02-06 09:00 am

    ecided on a last-minute detour to San Francisco on our way back from Oahu due to weather conditions. It had been half a long time ago since I've been in SF.

    We are loyal IHG and especially InterCon members. The hotel itself reminded me a lot of The Willard (DC) and Barclay (NYC). Elegant yet old timey feel to it. We got there later in the evening, so the front desk was a bit backed up. But the front desk staff was very friendly, and once it was our turn to check-in, it went very quickly.

    The room was isn't too small or too big, honestly, about what you'd expect in any large city. But the bed was super comfortable. I'd never been to the Nob Hill area but be prepared to do a lot of uphill and downhill walking.

    Owner Response
    We appreciate you taking your time to share your kind words. We are so happy that you decided to make a detour to our side of the city and we hope we can welcome you back soon!

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Great Location .... but it's looking a little aged

    by KirkMuddle on 2020-02-05 00:54 am

    Two nights (Thursday Friday) whilst in SF on transit home to Australia after a night in Napa Valley.

    We booked this on a Qantas Hotels special, it was well priced for its location etc

    The Good:
    Great Location! Cable Car out front, easy walk to Union Square, Chinatown and all of the downtown facilities.
    Staff were lovely.
    The room was a great size, all of the facilities available (but strangely no free Wi Fi was offered)
    Top of the Mark bar! Best location to watch the Fog roll in at night
    Good Price

    The Bad
    The rooms are "tired" - curtains don't close properly, don't track properly
    Furnishings are all nice but very "traditional" - looking dated.
    Common areas are all in good condition, but all (again) "dated"
    We have stayed in other Intercontinental hotels that were certainly better
    Worst Pillows ever. Thin as anything!
    We requested a room with a view, the view was "sliver" of the bay

    Would I recommend it, yes, at the right price for its location etc, not for a luxurious experience. Its a Hotel. Not a sumptuous hotel.

    Owner Response
    Thank you so much for taking the time to share your feedback! Although we are an older property, we pride ourselves in the service we provide and always strive to improve. We do hope you will come visit us again soon!

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review

  • Very pleased

    by canyonskies on 2020-01-30 11:18 am

    I've stayed at various Intercontinental locations around the world, and they've never disappointed. This one was no exception. Great service, clean rooms, a fantastic, famous roof top bar, beautiful views. I was glad I picked this hotel.

    Valet was kind of expensive but the valet staff was very nice. Hotel is close to Chinatown, Grace Cathedral and a number of other spots. It's very pleasant to walk around on a nice day, but be prepared for the steep hills. Those can be hard to negotiate if you're exhausted or in a rush.

    Owner Response
    Thank you so much for taking the time to share your kind words. We are glad you enjoyed our accommodations and we hope we can welcome you back soon!

    Best,
    Michael

    michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this review


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