Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

John Rutledge House Inn


    John Rutledge House Inn
 in Charleston
    John Rutledge House Inn
 in Charleston

Reviews

TripAdvisor Traveler Rating:
877 Reviews
Latest TripAdvisor Reviews

  • Very tired Grande Dame of Charleston History

    by Alessandra D on 2020-01-06 03:45 pm

    My husband and I really wanted to appreciate and like this historic inn, but it is sooooo tried, dated, and in need of refreshing it is difficult to recommend it to future travelers. We chose this inn rather than a hotel as we usually do to experience some cultural intimacy when we visit a city. At the John Rutledge, we felt as though we were trying to celebrate our visit during the Great Depression. The best part of our huge and spacious suite was the solid bed - high quality and firm. Unfortunately, the rest of the accommodation was like staying in a used furniture store. Knowing the excellence of other properties owned by the owners of the Rutledge, we sincerely hope they will turn their attention to 116 Broad Street. The staff was , over-all, excellent and very helpful. The breakfast was ideal served in our room, but the " ballroom" on the second floor served poorly as a dining room, being uninviting, stark , and cold. We simply cannot recommend it.

    Owner Response
    Thank you for taking the time to review your experience at the John Rutledge House Inn. While we appreciate your kind remarks on our quality sleeping accommodations and excellent service, we are sorry to read that you were disappointed with other aspects of your stay. We value your comments as we strive for 100% guest satisfaction. We value your feedback and will be sure to share your feedback with the appropriate team members.

    Sincerely,
    Michelle Widman Woodhull, President

    OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review

  • Great getaway in beautiful Charleston

    by 517mm on 2019-12-19 12:25 am

    JRH a great place to stay in Charleston SC. In the best walkable city, JRH is convenient to the Market, the Battery and restaurants. Great restaurants a short walk from the Rutledge... shopping nearby. The staff was excellent!! The breakfast fabulous! Tea and evening treats served daily. A true Charleston gem...

    Owner Response
    Thank you for taking the time to review your stay at the John Rutledge House Inn. We are delighted to read that you enjoyed our convenient location and complimentary amenities. We look forward to welcoming you back again soon.

    Sincerely,
    Michelle Widman Woodhull, President

    OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review

  • Great historic inn getaway

    by R7767HNrichards on 2019-12-18 04:38 pm

    Great service and attention to detail-a lovely place to getaway. Good location- can walk all around the historic area and to the battery. Nice breakfast and afternoon tea. Helpful staff.We have been coming here for 25 years and highly recommend it.

    Owner Response
    Thank you for reviewing your stay at the John Rutledge House Inn. We appreciate your kind remarks on our central location and complimentary amenities. We hope to welcome you back again soon.

    Sincerely,
    Michelle Widman Woodhull, President

    OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review

  • Four star inn with one star service

    by discipleofchrist on 2019-12-06 11:17 am

    My wife and I are locals in Charleston and we love doing staycations, especially in downtown. We have also been to many international hotels, so we've seen the best and worst in the hospitality industry and this staycation at the John Rutledge Inn was by far THE most disappointing. We stayed there the first week of December 2019.

    So to start off, we booked two rooms, one for my wife, newborn son, our dog and myself and another room for my mother in law. Nowhere on the site did it give an option to choose which building one would be in, but only the room type. We were excited to stay in the historic inn but when we called to ask some questions, we found our that they had just randomly put us in the carriage house which is detached from the main house. And it wasn't even because they didn't have any rooms left in the main house. I requested to have the rooms changed to the main house and they did so right away which made me curious as to why we were put into the carriage house to begin with.

    Secondly, the inn was proud to say that they welcomed all pets and nowhere on the site did it say that there were any restrictions regarding pets. So when we checked in, we were told that pets are not allowed in the main house, only the detached carriage houses. So we were forced to switch which ruined the whole reason we wanted to stay there in the first place. The person checking us in said that he would have a manager contact us the next day about the our dissatisfaction of the process up to that point but no manager ever reached out.

    The next day my wife was taking her robe off the large metal hook on the back of the bathroom door and as she did, the hook flew off almost hitting her. I called the front desk and they asked if she was ok, but after that, they treated it as a maintenance issue only. The front desk told us that a manager would reach out but of course they did not. The very least they could do after my wife almost got hit in the face was to see if there was anything they could do, but no. They did come and fix the hook and they didn't do anything else to address that issue.

    For breakfast each day, each room fills out a menu as to what each person wants to eat. The filled out menu has to be put on the door nob by midnight and I realized that they had not given us a blank menu to fill out as they would have normally left a blank menu sometime in the middle of the day. But it was approaching midnight and no blank menu. So I called the front desk and was greeted by THE most unfriendly and annoyed voice on the other end. I explained how we had not received the blank menu. He then gave THE biggest annoyed and exasperated exhale I've ever heard anyone in the hospitality industry give. He then told me he would bring a menu but was tested like I was THE biggest annoyance. Well I'm sorry for asking you to do your job! We did get the menu a few minutes later.

    And when I turn in the keys when we checked out, the person just took the keys without saying anything but "Ok". Not, "thanks for staying with us", or "I hope you enjoyed your stay". There was NOTHING.

    Not everything at the inn was disappointing but a lot of it was. It is a direct reflection of the quality of the management and we do not recommend the John Rutledge House to anyone. It didn't live up to it's hype whatsoever.

    After getting so many accolades as the JRH has, sometimes you forget what it is you did to get there, and the John Rutledge House has lost it's way if they can treat their guests like that. Trust me, there are A LOT of orher inns and hotels in Charleston where you will be treated WAY better than you will be at the JRH with MUCH better service. We were recently treated WAY better at the two star rated Hampton Inn. Sometimes it's the little things that makes the biggest difference and the JRH does not do the little things that makes a difference for the customer's stay. If it was one or two things that went wrong, then fine, but when it's multiple things that go wrong, it's saying that something is wrong and it needs to be fixed.

    Owner Response
    Thank you for taking the time to review John Rutledge House Inn. We are very disheartened to learn that your experience did not meet the high expectations we set for ourselves. Unfortunately, we were not made aware of the pet until your arrival. As it states on our website and on Expedia, it is required that guests requesting a pet-friendly room reach out to the hotel directly after booking. If we would have been made aware of the pet prior to arrival our staff would have been able to better explain the pet policy. We appreciate your feedback and ensure you we will take the appropriate steps as we strive towards 100% guest satisfaction.

    Sincerely,
    Michelle Widman Woodhull, President

    OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review

  • Awesome so fun !

    by Shay012 on 2019-11-21 05:08 am

    I love this little inn . Margo was the best checking me in. She even came to the back parking lot to help me find my way to the main house where you check in. She is fun and professional at the same time. A true rare combination ! I stayed in the carriage house and loved the privacy of it. I also enjoyed the cold lemonade that weekend. WHEW October can be hot and humid in Charleston and after my walk about I looked forward to my afternoon treat ! Also Maurice bringing me coffee every morning right on time was my favorite ! Maurice you better quit smoking they sure need your kind soul there !

    Owner Response
    Thank you for this lovely review of the John Rutledge House Inn. Our staff is truly passionate about hospitality and we love hearing that they made your stay so spectacular. Thank you for your kind remarks and we look forward to having you stay with us again in soon.

    Sincerely,
    Michelle Widman Woodhull, President

    OwnerCharmingInns, Owner at John Rutledge House Inn, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.