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La Concha Hotel & Spa


    La Concha Hotel & Spa
 in Key West
    La Concha Hotel & Spa
 in Key West

Reviews

TripAdvisor Traveler Rating:
1464 Reviews
Latest TripAdvisor Reviews

  • Totally Non Responsive Staff

    by rogermO204DA on 2020-01-14 10:26 am

    Can't seem to get this hotel to return personal items I left there. Sent them a Federal Express shipping label, arranged for a pick up, no one there could find the box even though the front desk people emailed me and told me they put the label on the box and to arrange the pick up. Still working with their Corporate people on this matter after a week of frustration. Don't leave anything at their front desk!! Next step may be to call the local authorities and investigate the matter.

  • New Years Eve 4 day stay

    by thomasa984 on 2020-01-08 03:15 am

    Location is great, walking distance to both sides of the Key. AIr Conditionong worked great and bathroom- shower modern
    Rooms are very small and the bulky dresser needs to go. We had a balcony and its really nice, but the guest smoking out there made it unusable. The biggest disappointment was advertised as a non smoking hotel, the guest clearly didnt follow the rules and the staff completely ignored the guest smoking.

  • Room closes in on you

    by mhelene22 on 2019-12-31 05:23 am

    When you have a small room it is best to not paint the ceiling a dark color and then paint the window shutters another dark color, and then have dark heavy furniture, so no matter where you look, it feels as though the walls are closing in on you. The room itself could cause claustrophobia because of color choices.

    New York City rooms are palatial compared to this king size room. The interior designer for the hotel also opted for large furniture, so when you try to put your clothes away, the door doesn't open the whole way, because it bumps into the bed.

    Our room smells like mildew, but the hotel staff explained that all the rooms smell like mildew, so a move wouldn't help.

    The bed is very comfortable, and the AC is great. The location is wonderful with a Starbucks on the ground level and all of Duval St. outside. The shower is new, the toilet is government office issue circa 1989.

    We wouldn't stay here again and wouldn't recommend it to others.

    Owner Response
    Hi mhelene22,

    Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. While I am glad to know that you found your bed comfortable, the air-conditioning great, and our location convenient, I also greatly appreciate your comments about aspects of the hotel that need to be looked into, particularly with the painting, interior design, and the cleanliness of the room. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I'm sorry if we failed to provide that during your visit. I hope to follow up on this so I've reached out to you privately to learn more about what happened during your stay and ensure that these flaws are avoided later on.

    Although it is apparent that your recent stay with us is not one of your favorites, I'd like to still thank you for staying at our hotel and I'm looking forward hearing from you.

    All the best,

    Dhang R
    Case Manager
    IHGService

    IHGService, Guest Relations Manager at Crowne Plaza Key West La Concha, responded to this review

  • Cozy Crowne Plaza Key West La Concha

    by SunnySun9696 on 2019-12-27 01:17 pm

    Located at the heart of the key West Island
    Close to the Hemingway House
    Close to the Southernmost Point
    Close to the Mallory Square
    Close to the Beginning Mile and The Zero Mile of US# 1 Road
    Close to the lighthouse
    And more entertaining sightseeing spots at the island
    Cozy guest room, wonderful breakfast and friendly and helpful bellman services, convenient parking services, and more and more, etc

  • Great Location!

    by Andrew R on 2019-12-26 07:38 am

    Stayed here twice now. Great location right on Duvall! The complimentary bar drinks, am coffee, and parking that are included in the Resort Fee were very appreciated. It's definitely an older hotel and some of the rooms are small, but it's got a lot of character and again, Location Location Location. Staff were all super friendly!


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