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Lancaster Arts Hotel

    Lancaster Arts Hotel
 in Lancaster
    Lancaster Arts Hotel
 in Lancaster


TripAdvisor Traveler Rating:
1115 Reviews
Latest TripAdvisor Reviews

  • Potential but ...

    by Nick T on 2019-04-11 05:38 pm

    Rooms very charming. Halls tired. Rose on door nice touch (but not my thing). Service regrettable. Hotel empty on Sunday and they couldn't grant one hour late checkout. One staff member great, the rest terse. Unsophisticated advice on local restaurants.

  • It would have been a 5 star but...

    by Lisa W on 2019-03-30 11:23 am

    My husband and I booked a room to celebrate our anniversary. We got a great room and had a delicious dinner at John J Jeffries. As we where finishing dinner, our daughter called to tell us that she just called 911 because my mother in law fell and was injured pretty badly. We knew we needed to leave and understood we would not get our money back for the stay. But we were disappointed and wanted to return. We spoke to the desk clerk about getting a small credit toward another stay. He said he wouldn't be able to do that and gave us the managers email and phone number. My husband emailed a few days after our stay and never received a response. I then called and asked to speak to the manager. He wasn't available and I left a message and never received a response. We weren't asking for a full refund or didn't even expect a partial one. But we are disappointed that our call and email was not returned. We wanted to go back and simply wanted to see if it would be possible to get a small credit. Honestly even a response saying that wasn't possible would have been appreciated. We would have expected better customer service from a boutique hotel like this. Don't let this stop you from going. It's a unique hotel that is just slightly lacking in responsiveness.

  • Zenkaikon 2019

    by digiditz on 2019-03-24 05:37 pm

    While I have attended Lancaster's local anime convention for several years, this is the first time I had the pleasure of staying in this hotel. The staff is amazing and it is such a cool location. 10/10

  • Everything I Could Want in a Hotel

    by dalawon on 2019-03-20 12:40 am

    The room I stayed in was a Queen Suite. How nice to not have two queens in one room taking up half the space. The room was clean, bright, comfortable, and very smartly appointed. There was even a wine fridge! We were very surprised to return from dinner and find a rose and two pieces of chocolate on our bed. The shower was large and glass-enclosed. The bed was very comfortable. There is also a sketch pad in every room and guests are encouraged to leave behind their sketches. There are many framed throughout the hotel. This is not my area of giftedness, but I thought it was pretty cool. The Do Not Disturb signs were cool as well--magnets that read Artist at Work. The in house restaurant and bar and the large quiet lobby with comfortably arranged group seating were a great plus. The staff was friendly and helpful. I would not want to stay anywhere else in Lancaster!

  • Perfect for a romantic get away

    by Ashley D on 2019-03-20 05:58 am

    We had an amazing experience at the Lancaster Arts Hotel! We were greeted warmly and got a room upgrade! The room was clean, the staff was friendly, breakfast was really good and the roses on our door were the perfect touch! This hotel is within walking distance of Checkers Bistro, where we had the best burger of our lives. It's a great location and the parking is easy. We would hear a lot of noise from the hallway/neighbors, but in our experience that's just part of a loft hotel experience so we didn't mind. We will plan another trip to stay here for sure!

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