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Ledges Hotel


    Ledges Hotel
 in Hawley
    Ledges Hotel
 in Hawley

Reviews

TripAdvisor Traveler Rating:
412 Reviews
Latest TripAdvisor Reviews

  • Why it's not a five-star hotel

    by don666 on 2018-09-16 09:47 pm

    Like many people, we saw the article about Ledges in the magazine of the National Trust for Historic Preservation and decided to make it a destination after a wedding we attended. Most of the negative reviews seem to be several years old, and the hotel appears to have a new manager.

    We found the staff to be wonderful and welcoming. We were in a first-floor room, not a suite on the second floor. The room was somewhat small, but well-designed, and we had plenty of room for our luggage. Because the room was small, we spent much of our time in the large common area that had tables, comfy chairs, free biscotti and coffee, and a nice view of the falls.We explored the whole complex: the hotel area which featured the falls and is a converted glass factory, and the silk factory a short walk up a hill. The silk factory has stores and a wonderful bakery/deli. It's owned by the same local family.

    So why isn't Ledges a five-star hotel?

    Four reasons:

    1) There's no sidewalk up to the silk mill, and the road up there is hazardous to walk because of its curves. Did the architects really think that in this day and age, people would be unwilling to walk 1/4-mile up a hill? If only for liability reasons, the hotel should add at least a narrow sidewalk or path.

    2) We were one of the many people who thought the silk mill was the hotel, and we unloaded our luggage and entered. There, when we asked one of the store clerks where the check-in desk was, he explained that the hotel was in a different building we should drive to (the aforementioned 1/4-mile curvy road.) He said that people enter the silk mill "all the time" looking for the hotel. Why? Because the sign to the hotel sucks. It's tiny, off to the side, and easy to miss. In fact, you WILL miss it if you pull into the parking lot first. Since both properties are owned by the same people, it's unfathomable how lacking in empathy they are for travelers trying to wend their way to a literally hidden location that can't been seen from the highway.

    3) As some reviewers have noted, the entire HVAC/heating system of the hotel is terrible. There are warning signs that if you lower the AC in your room beyond a certain point, you'll wreck the hotel's entire HVAC system. We didn't need to use the space heater, but I noticed it had all sorts of buttons with unexplained, inexplicable icons. This kind of heating/AC system is something I'd expect in a third-world country. What's next? Will Ledges start rationing electricity?

    4) Finally, the bathroom light automatically switches on the vent, and the vent sounds like an attack helicopter it's so loud. Ironically, the vent doesn't work well. Take a moderately hot shower even with the bathroom door open, and the mirror steams up. Penny-wise and pound foolish.

    Fix the AC and heating, install new bathroom vents, improve the signage, and link the silk mill with the hotel, and The Ledges becomes one of the country's great boutique hotels.In other words, fix the corners the developers cut.

  • Very pretty scenery...decent drink, could have been a little larger

    by Maralize on 2018-09-11 10:52 am

    The scenery is beautiful and of course the sound is wonderful with the water falls that create a magical atmosphere. We did not eat there because they had just stopped serving so we had a few drinks. The wood tables and bar are beautifully made. The bartender seemed very nice. We were the only four people there except for one other couple. The bartender could not really tell us when he would be closing because he said it depends if there's anyone there. We wanted to leave for 10 minutes and then return...but we didn't know when he would close the doors because he didn't know. Our drinks were a little pricey but I guess it was to be expected.
    I guess it's still worth a visit.

    Owner Response
    Dear Maralize, We are happy you loved the ambiance of our hotel and the bar at Glass. Being a historic hotel our size is set by the building which was the O'Connor Glass Factory. We hope the historic setting added to your enjoyment of your evening. Thank you for sharing your experience and we hope you'll join us again soon.

    Sarah O, Guest Relations Manager at Ledges Hotel, responded to this review

  • Tranquil atmosphere& an extraordinary place

    by Arun J on 2018-09-03 05:02 am

    The most tranquil & extraordinary place to stay in. Terri was super nice to us. A must experience for those who love waterfalls & tranquil atmosphere. The neighboring Silk mill has extra ordinary architecture.

    Owner Response
    Dear Arun J, We are thrilled you had an tranquil and amazing trip to Ledges. We will pass along the compliments to Terri, who is truly an asset to our team. We are happy to provide the backdrop for a wonderful escape! Thank you for sharing your experience and we hope you will visit us again in the future.

    Sarah O, Guest Relations Manager at Ledges Hotel, responded to this review

  • Overnighter- gorgeous scenery!

    by 910dianel on 2018-08-24 06:49 am

    Stayed here on our way home from visiting the Woodstock concert site. It's about 35 mins away, and it didn't disappoint. Sat out on the deck overlooking the falls; food and service was decent. Used their bfast voucher too the other restaurant down the road. I would definitely stay here again- couldn't get enough of the view and closed the bar as a result of that. Definitely a romantic stop!

    Owner Response
    Dear 910dianel, We are thrilled you loved your stay at Ledges and had a chance to enjoy Bethel Woods while staying with us. It is truly a wonderful spot to enjoy concerts, festivals and was the home to Woodstock! Thank you for sharing your experience and we hope you'll visit us again soon.

    Sarah O, Guest Relations Manager at Ledges Hotel, responded to this review

  • Birthday event beer, BBQ and blues.

    by chrisspeicher on 2018-08-19 06:56 pm

    Fun night great good, buffet style, great band. Pricey in that Family style at $32.50 a head plus booze. But great vibe, service and crowd. Overlooking the steam coming from Lake Wallenpaupack. Beautiful!!! If nothing else stop by for a drink and enjoy the view.

    Owner Response
    Dear chrisspeicher,
    We are glad you enjoyed Blues, Brews and BBQ which runs every Sunday at Glass from Memorial Day to Labor Day. The price includes the band, the BBQ buffet and a beer tasting. We hope you had a chance to enjoy all three. Thank you for sharing your experience and we hope you'll join us again soon.

    Sarah O, Guest Relations Manager at Ledges Hotel, responded to this review


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