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Marriott Syracuse Downtown

    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse


TripAdvisor Traveler Rating:
413 Reviews
Latest TripAdvisor Reviews

  • Beautifully renovated Grand Dame

    by seasonedtraveler129 on 2019-08-20 07:34 pm

    This grand 1920's hotel has been immaculately and faithfully renovated. The lobby is stunning. The rooms are spacious, understated, and comfortable. Staff was friendly and helpful. Service is not as formal as it once was -- room service comes in a brown bag-- but the overall experience is excellent.

  • Total Disappointment

    by ayseesmerayg on 2019-08-20 04:03 pm

    Lack of serving as a 5 stars hotel, no excuse from the front desk staff when I say my room was not cleaned, No slippers, payment for the bath robe, little black flies over the breakfast buffet where fruits are served, coffee machine but no complimentary water, no room cleaning if hotel is fully booked, barely English speaking cleaning staff even they are very kind, no shampoo refill, king suit with city view means empty building and parking lot view from a dirty window, they keep depositing to the credit card even they say they only deposit over 1000$......It is very unfortunate to classify this hotel as five star and associate with Marriott brand I am really disappointed as a first time visiting tourist

  • Beautifully restored, so glad it wasn't torn down

    by Malcolm W on 2019-08-18 03:36 pm

    As a child my parents used to take me here when visiting Syracuse.Later on I used to stay here when I came down to go on shopping trips.
    The hotel was closed for about 20+ years and while several investor groups had plans for it, the hotel sat waiting for the right group of people.
    I toured the hotel when it was just starting its renovations with plans for me to shoot some scenes for a movie there. At that time (around 2012) they were planning to convert many of the rooms to condos and sell them.
    At long last renovations finished to restore the original building back to its days of grandeur but with modern efficiencies and operated by Marriott.
    I had an upgraded room, slightly larger than the standard rooms where there was additional space for a large sofa which I assume could covert into a queen sofa bed.
    The rooms were nicely appointed, modern, fresh and a very large TV.
    The bathroom was a very good size with a lovely shower.
    My only issue with the room was that my coffee maker didn't work properly.
    The one issue I have with the hotel is with respect to parking. The parking garage for self parking is across the street, kitty corner to the hotel on a different block and there are NO in and out privileges.
    This means that every time you go out you have to pay which could cost you a lot more money than parking at an indoor garage across the street from the hotel.
    The proximity to Armory Square, Clinton Square and downtown is excellent.

  • Great old/new hotel

    by Patrick D on 2019-08-18 04:10 am

    We stayed in grand hotel the other night. The renovations are tasteful and beautiful. The staff, rooms and restaurants are terrific. Valet parking is efficient and inexpensive. We recommend anyone in need of a place to stay in Syracuse choose this locale.

  • Great renovation

    by Luckydog17 on 2019-08-15 08:20 am

    A historic hotel is back and she's lively
    Service is very nice but lacking a bit of professionalism as is the valet
    Restaurants are very good and priced reasonably!
    My room was large and nicely done
    I would like more information on all the historic pictures and maybe a general explanation of the history posted in lobby
    I know after leaving for years in area that everyone in area is happy with result

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