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Marriott Syracuse Downtown

    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse


TripAdvisor Traveler Rating:
445 Reviews
Latest TripAdvisor Reviews

  • Amazing Front Desk Staff

    by norlnsguy on 2020-03-05 09:01 am

    Abigail is always extremely friendly, helpful, and efficient. She remembers me by name and knows my room preference by heart. She goes above and beyond every time. Outstanding job!!

    Holly is also terrific. She expertly handled a problem with my room on a previous visit. We discovered she used to work near my hometown in Illinois. I really appreciate Holly's proactive approach and friendly disposition.

    Abigail and Holly are great representatives of the Marriott brand.

    Owner Response
    Dear norlnsguy,

    Thank you so much for these wonderful compliments! We are very proud of our front desk team, and it warms our hearts to know their hard work and friendly dispositions are appreciated. We'll be sharing these accolades with them and the rest of our staff.

    We appreciate you as a guest of our hotel and hope to see you again soon!


    stephaniesyr, Front Office Manager at Marriott Syracuse Downtown, responded to this review

  • Overrated in my opinion

    by ADiStefano on 2020-03-02 09:05 pm

    Nice hotel. I am not a fan of the old school doors and such; but rest of hotel was to be expected. Personally, I am shocked this hotel was not superior to the other Marriott properties in the area. I was unsure where to park and luckily did not get ticket. I believe I paid $30 in taxes and was not sure what that was for.

  • AMAZING, Beautifully restored, historic hotel, with 5 STAR service!

    by Travel-Passat on 2020-02-18 04:06 pm

    I recently stayed here with my wife and two teenage children. I booked a room with two queen beds but was upgraded to an executive suite with 2 bedrooms, 2.5 baths, living room and dining room. The suite was gorgeous! As platinum member we also had access to the M Club. The hotel itself is absolutely beautiful and a MUST SEE. They've done such a nice job restoring it. The ballroom and lobby were my two favorite areas. The hotel room doors are neat too and go all the way back to the 1920's. In each room there is a hardcover book that gives a history of the hotel. I highly suggest reading it. We did valet parking for $20. Well worth the extra $4.00. They also have a shuttle that will take you and pick you up within a 1 mile radius. We used this to go to dinner. Destiny Mall is only about a 10 minute drive away. I will definitely stay at the Marriott Syracuse Downtown next time I'm in the area.

  • A little confusing

    by Luabcdefg on 2020-02-09 02:51 pm

    Just came from this lovely downtown heritage hotel. Room sizes were big with many amenities in the hotel not to mention a terrific Full service Gym. We were with a big group and wanted to book a 30 person dinner at the restaurant hotel. Was told by the restaurant manager that he would not advise a large group reservation at 5 pm.on a saturday night before a college basketball home a result, we booked elsewhere at a restaurant he said was short walk away. When we walked past the hotel restaurant at 5pm, it was 3/4 empty or easily able to accommodate our group.
    THAT restaurant the manager recommended was a 25 minute walk in the winter which seemed like an hour. Overall, the hotel had a great vibe and good value for the money for our group I would say. Our only disappointment was a restaurant manager that gave us inaccurate information. If the Hotel GM sees this post, he should know that the restaurant on site that refused our group reservation lost about $1000.00 in revenue where I'm sure they could have used it. This was the only blemish in an otherwise great stay!

  • Classic, courteous, and clean

    by Darlene P on 2020-01-08 03:42 pm

    I spent three snowy days and nights recharging, relaxing, and Christmas shopping. The lobby was beautifully decorated, front desk was welcoming and exceptionally helpful, the breakfast buffet makes a delicious omelet and the fresh berries were a nice surprise. I even forgot my phone in the pub and it was quickly returned to my hotel room. This hotel is the best of old and new. The oversized rooms are worth checking out. Hotel was an easy walk to an memorable Winter Solstice concert at a nearby cathedral. Only downside- I miss being able to soak in a tub. Like many newly renovated hotels, there was only a shower.

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