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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
366 Reviews
Latest TripAdvisor Reviews

  • Went for Easter Brunch

    by Corinne C on 2018-12-03 11:42 am

    We went to the Marriott for Easter Brunch this year. It was on the top floor. It was beautiful, we felt like we were somewhere in Europe. The buffet was great. There were many selections so there was something for everyone. It was well stocked, neat and delicious. We also had an attentive waitress to take care of our drinks. My only complaint was having to wait for the elevators to take us up. The hotel didn't have anyone to handle the line so people were pushing in front of each other and over-filling the elevators. I felt this could have been a potential safety issue they could have avoided.

  • November 11th - NOISE - Syracuse half marathon

    by Katherine L on 2018-11-14 03:27 am

    I was running the half-marathon and I was trying to fall asleep since 9 pm to rest a little before getting up at 6 am. Unfortunately, there were two weddings on the ground floor. The music could be heard up to the seventh floor !!!! I could not sleep the music was so loud that my room was shaking. I had to go downstairs twice to complain. They told me that they could not do anything for the music and that the party would stop at 23:30. They gave me a discount to compensate. Also, after my run, I came back to check and get my free breakfast as mentioned. The staff was super naughty and thought we could not have breakfast. Everything was super complicated they had to call and was sure we could not have access to breakfast. Anyway, I'm disappointed at first because it's supposed to be a 5 star hotel and then because it's supposed to be a race weekend in Syracuse.

    If you are booking a Saturday, make sure that other hotel events are not a problem. They can't do anything about the noise.

    Owner Response
    Hello Katherine L,

    Thank you for taking the time to share your valuable feedback. My name is Fernando Maldonado and I am the
    Front Desk Supervisor at the Marriott Syracuse Downtown. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.

    The experience you described is not characteristic of the level of service our associates strive to
    provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this
    issue from occurring in the future.

    Please let me know the best contact number and time to reach you, or feel free to contact me via
    phone anytime at 3154742424. I look forward to speaking with you in order to restore your
    confidence in the Marriott Syracuse Downtown.

    Sincerely,
    Fernando Maldonado
    Front Desk Supervisor
    Marriott Syracuse Downtown
    fernando.maldonado@marriott.com
    3154742424

    FernandoM8466, Front Office Manager at Marriott Syracuse Downtown, responded to this review

  • Overbooked our room that was part of blocked rooms for a wedding at their hotel

    by Jennica M on 2018-11-12 06:31 am

    Our friends had their wedding reception and after party at Marriott Syracuse Downtown. They had a block of rooms set aside for their guests. We reserved one of these blocked rooms three months in advance. We attempted to check in about 45 minutes before the cocktail hour was going to begin. The host at the front desk started to check us in, and then said she would be right back. Ten minutes later, the manager came out and told us that they overbooked us and that there were absolutely no more rooms available. However, during that ten minutes that we were waiting, another host checked in two families who were originally on line behind us..After 30 minutes of pleading with the manager, we gave in to avoid missing the reception. We even let the manager know that our friends, who also booked a room in the block, would not be attending. The manager insisted that every guest staying at the hotel that night had already checked in. I find it very hard to believe that every single guest checked in before 5:15pm on a Saturday. The manager offered us a night at the Residence Inn, along with transportation that would be waiting at the door for us, in both directions, so that we did not miss the reception. This did not happen. We had to call for transportation, and missed the entire cocktail hour. After the reception and after party, we had to wait 20 minutes for a taxi to bring us back to the Residence Inn. Hang tight, the poor service doesn't end there...our shower at the Residence Inn did not have hot water. The next morning, we had to wait 30 minutes and make two phone calls to get transported back to the parking garage across from the Marriott Syracuse Downtown. We also later found out that there was a mix up with the honeymoon suite between our friends who got married and another couple who also got married that day.

    We had a horrible experience and will be avoiding all Marriott establishments.

    Owner Response
    Hello Jennica M

    Thank you for taking the time to share your valuable feedback. My name is Fernando Maldonado and I am the
    Front Desk Supervisor at the Marriott Syracuse Downtown. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.

    The experience you described is not characteristic of the level of service our associates strive to
    provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this
    issue from occurring in the future.

    Please let me know the best contact number and time to reach you, or feel free to contact me via
    phone anytime at 3154742424. I look forward to speaking with you in order to restore your
    confidence in the Marriott Syracuse Downtown.

    Sincerely,
    Fernando Maldonado
    Front Desk Supervisor
    Marriott Syracuse Downtown
    fernando.maldonado@marriott.com
    3154742424

    FernandoM8466, Front Office Manager at Marriott Syracuse Downtown, responded to this review

  • Don't pass it by....

    by Giveahoot on 2018-11-06 08:07 pm

    Stopped in to kill some time while waiting for an event to start in another part of the hotel. Well what a treat to meet the staff and learn how much goes on in the hotel lounge/bar throughout the week. Everything from Trivia to singer/songwriter competitions. This hotel spot is not just for out of Towners but natives can make it a habit to visit too!! I won't be singing but I will be attending jazz night very soon.

  • A Diamond in the Rough

    by missjoanne813 on 2018-11-05 09:05 am

    This hotel is a classic beauty from a bygone era. Clearly understaffed during our stay, but they were friendly and tried to accommodate. We switched rooms due to any unpleasant odor, but the second room smelled funky as well. Clearly they need to spend money on flooring and get rid of the carpeting. Our friends had a room with an entry so small that they had to turn sideways to enter. They switched as well. Although we were all up and out early, our rooms weren't made up until after 4pm, which made us late to a convention event. Oh and my personal pet peeve! If you're a Lipton tea drinker, bring your own. Fancy herbal is all that's available--no English Breakfast.

    Owner Response
    Hello missjoanne813,
    Thank you for taking the time to share your valuable feedback. My name is Fernando Maldonado and I am the
    Front Desk Supervisor at the Marriott Syracuse Downtown. It has come to my attention that the service you received during your
    recent stay did not meet your expectations. For this, I sincerely apologize.

    The experience you described is not characteristic of the level of service our associates strive to
    provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this
    issue from occurring in the future.

    Please let me know the best contact number and time to reach you, or feel free to contact me via
    phone anytime at 3154742424. I look forward to speaking with you in order to restore your
    confidence in the Marriott Syracuse Downtown.

    Sincerely,
    Fernando Maldonado
    Front Desk Supervisor
    Marriott Syracuse Downtown
    fernando.maldonado@marriott.com
    3154742424

    FernandoM8466, Front Office Manager at Marriott Syracuse Downtown, responded to this review


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