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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
437 Reviews
Latest TripAdvisor Reviews

  • Overnight stay for wedding in hotel

    by amyeG6376AT on 2019-12-03 01:22 am

    The most amazing stay I have ever had! My husband and I book an overnight on a Friday night for her friend's wedding. The wedding was in the hotel ballroom. The hotel is magnificently restored. It is obvious that there is much attention to detail. The staff is helpful, courteous, hard-working. the venue was breathtaking, the food was five star and the service was equal. Our hotel room was spotless, extremely comfortable, and a great deal financially. We had amazing stay and I can't say enough positive things about the hotel. The views are spectacular. I used the gym on the top floor, which overlook to Syracuse. The equipment was clean modernized, and well-kept. There is access to Wi-Fi and streaming on the TV. The hotel lobby most comfortable, clean and an amazing place to sit and look at the restored architecture. The hotel bar was wonderful as well.

  • Wonderful Jem

    by barbbel on 2019-11-30 05:11 pm

    We stayed here over Thanksgiving for a wedding and had a wonderful time.
    The hotel is a great mix of historic and modern. The lobby is something you need to just stare at. We were able to check in early and the room we had reserved was not available but a similar room was. They also gave us cards for free breakfast at the restaurant attached called eleven waters!
    The wedding was in the ballroom on the 11th floor and was beyond words! All in all it was a fantastic stay and would definitely return to this beauty!

  • Greatest Thanksgiving Surprise!!!

    by calculus1918 on 2019-11-28 01:05 am

    The Marriott Syracuse Downtown was our last stop during our family trip to Ottawa, Toronto, Niagara Falls, Syracuse, etc. During our arrival around 3:00 on Tuesday afternoon, we were told the room wasn't quite ready yet. No big deal, quick trip to Wegans is always a treat for us, lol. 5 minutes after check in, we received the courteous phone call that everything is all set.

    After receiving our key card for room 1131, we went up to the 11th floor and the greatest surprise was there for my family and our kids. Thanks to Ms. Cristina Barnes, my family and I had the greatest early Thanksgiving surprise, the Presidential Suite!!! We were in awe as we entered, it was no doubt, one of the very best experiences during my 10 years with the Marriott program.

    We can't thank Ms. Barnes and her staff for the hospitality. This is our last stay on this trip for my in-laws before their return back to Japan. Never had they experienced anything like this before and all of us will remember this special moment forever.

    Thank you again Marriott Syracuse Downtown!!!

    Owner Response
    Dear calculus1918,

    Thank you so much for taking the time to review your recent stay. We are simply delighted that you had a great experience. Making you happy, makes us happy. All of us here at the Marriott Syracuse Downtown enjoyed hosting you and we hope to serve you again whenever your travels bring you back to Syracuse.

    Sincerely,
    Cristina Barnes
    Front Desk Supervisor
    Marriott Syracuse Downtown
    cristina.barnes@marriott.com
    3154742424

    Dream25292426427, Front Office supervisor at Marriott Syracuse Downtown, responded to this review

  • Grand, Historic Hotel

    by BlueMax01 on 2019-11-22 04:15 pm

    Traveling frequently for my job and staying in many hotels, I am seldom inspired to write a review after an overnight stay while on the road. However, the Marriott Syracuse Downtown was inspiring. It is a grand hotel and is absolutely beautiful from the lobby to the rooms. While most hotels are striving for ultra-modern, I applaud the fantastic restoration of this historic structure from the 1920's. My room was very spacious and had 2 comfortable queen beds and a large sitting area with couch and desk. The historic theme was well adapted to the modern amenities. For example, the lamps looked like antiques but had several outlets and USBs in the base, and there were plenty of other outlets and USB ports in the room. The beautiful, large wooden entry doors retained some period hardware but had modern locking systems. The bathroom was also large and had two sinks. It was very well lit (often not the case) and the shower and water pressure were spa-like. There was also a magnifying shaving mirror, which I always appreciate. It was very quiet and relaxing the two nights I stayed. It is difficult to describe the grandeur of this property and still convey the practicality incorporated into the hotel. But I would highly recommend a stay here, or even just a visit to the lobby to experience the rare beauty of this hotel.

  • Mr. Edward

    by norlnsguy on 2019-11-10 06:10 pm

    The hotel is a gem. A major and thorough renovation has breathed new life into this Marriott branded property. A city center on the rebound needs a great hotel as an anchor and the Downtown Syracuse Marriott is providing a much needed boost to a resurgent Syracuse. I always stay here when in town on business.

    I am always particularly impressed with how quiet my room is. I never hear anything from my neighbors on either side. Earlier today, stepping into the hallway, I was shocked by the ridiculous volume of one neighbor's television. The hotel's old bones are thick and sturdy because I did not hear any noise through the wall while in my room.

    The front desk management is always efficient, engaging, friendly, and most professional. I especially appreciate Abigail. She is simply FANTASTIC!! She remembers my name and always provides the warmest greeting when I arrive. I literally look forward to my trips to Syracuse just to see her. It's people that make the difference in any organization and Abigail always makes me feel so welcome and valued. Brittany is also an outstanding asset to your front desk team and also deserves praise.

    Keep up the great work!!


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