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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
443 Reviews
Latest TripAdvisor Reviews

  • AMAZING, Beautifully restored, historic hotel, with 5 STAR service!

    by Travel-Passat on 2020-02-18 04:06 pm

    I recently stayed here with my wife and two teenage children. I booked a room with two queen beds but was upgraded to an executive suite with 2 bedrooms, 2.5 baths, living room and dining room. The suite was gorgeous! As platinum member we also had access to the M Club. The hotel itself is absolutely beautiful and a MUST SEE. They've done such a nice job restoring it. The ballroom and lobby were my two favorite areas. The hotel room doors are neat too and go all the way back to the 1920's. In each room there is a hardcover book that gives a history of the hotel. I highly suggest reading it. We did valet parking for $20. Well worth the extra $4.00. They also have a shuttle that will take you and pick you up within a 1 mile radius. We used this to go to dinner. Destiny Mall is only about a 10 minute drive away. I will definitely stay at the Marriott Syracuse Downtown next time I'm in the area.

  • A little confusing

    by Luabcdefg on 2020-02-09 02:51 pm

    Just came from this lovely downtown heritage hotel. Room sizes were big with many amenities in the hotel not to mention a terrific Full service Gym. We were with a big group and wanted to book a 30 person dinner at the restaurant hotel. Was told by the restaurant manager that he would not advise a large group reservation at 5 pm.on a saturday night before a college basketball home game..as a result, we booked elsewhere at a restaurant he said was short walk away. When we walked past the hotel restaurant at 5pm, it was 3/4 empty or easily able to accommodate our group.
    THAT restaurant the manager recommended was a 25 minute walk in the winter which seemed like an hour. Overall, the hotel had a great vibe and good value for the money for our group I would say. Our only disappointment was a restaurant manager that gave us inaccurate information. If the Hotel GM sees this post, he should know that the restaurant on site that refused our group reservation lost about $1000.00 in revenue where I'm sure they could have used it. This was the only blemish in an otherwise great stay!

  • Classic, courteous, and clean

    by Darlene P on 2020-01-08 03:42 pm

    I spent three snowy days and nights recharging, relaxing, and Christmas shopping. The lobby was beautifully decorated, front desk was welcoming and exceptionally helpful, the breakfast buffet makes a delicious omelet and the fresh berries were a nice surprise. I even forgot my phone in the pub and it was quickly returned to my hotel room. This hotel is the best of old and new. The oversized rooms are worth checking out. Hotel was an easy walk to an memorable Winter Solstice concert at a nearby cathedral. Only downside- I miss being able to soak in a tub. Like many newly renovated hotels, there was only a shower.

  • Lovely old hotel

    by Barbara W on 2019-12-30 02:47 am

    This is a beautiful, restored 1920's hotel . The lobby is gorgeous, as are the public rooms.

    The entry and restaurants are on the ground floor, which by comparison to the lobby on the first floor felt like I was wandering around in a basement. We stayed on a Sunday night. Only one restaurant - a pseudo Irish pub/sports bar was open, and served disappointing food surrounded by big-screen TV's blaring some game. Not my idea of a relaxing time after a long day.

    Our room was nice, if a bit small, furnished elegantly if a bit generically, and the bathroon was modern, clean, and aesthetically pleasing.

    The bed was great. Both my husband and I slept really well, even though I prefer softer and he prefers harder mattresses. The pillow top with good support accommodated both our needs, and the plethora of large, comfy pillows was delightful.

    The heater was noisy. WiFi was superb.

    The service was excellent. Check-in was painless, competent and friendly. The room was spotlessly clean, and more importantly, completely free of any odors.
    We enjoyed our stay.

  • Apathetic front desk and security

    by travelman08 on 2019-12-22 10:54 am

    I have spent 31 nights at the Marriott Syracuse since 08/15/19 so I have enough experience to give a fair assessment of the hotel. The rooms are fine of adequate size and clean. Not a huge fan of the sliding bathroom door but that is an architectural choice. Valet and concierge staff are terrific. Housekeeping was hit and miss, one evening I came back to my room and the tip was gone but there were no towels or toiletries. My biggest issue was with the front desk and security. On my last stay I left my laptop in its bag in my room. I didn't notice this until I got back to Connecticut. I called immediately and security reported that they had it. I was told if I filled out a credit card authorization form they could have it shipped back to me which I did. The following day I called to find out the status and was told the person who handles this hadn't come in yet. I called again at the end of the day and was told "the person " didn't come in but should be back Monday. I told security that wouldn't work for me and if necessary I would make the 265 mile drive, 530 round trip, to get it. Security said they would leave a note on my bag that I would be picking it up. When I did get to the hotel Sunday morning there on my laptop bag was the credit authorization form with all my information on it for anyone to see who went into the office. Each time I called I started with the front desk. Not once did anyone take the initiative to help me with this issue. Very disappointing. Will be looking for alternative lodging in the future.

    Owner Response
    Dear travelman08,

    On behalf of the Marriott Syracuse Downtown, I apologize for the missteps in getting your laptops back to you. Our goal is to provide quick and efficient service, and we have clearly missed the mark. Rest assured that your feedback will be reviewed by our leadership team and steps will be taken to ensure that this does not happen again.

    We appreciate you as a regular guest of our hotel and would like to make this right. Please feel free to reach out to me directly at (315) 474-2424 so we can restore your faith in the Marriott Syracuse Downtown.

    Sincerely,
    Stephanie

    stephaniesyr, Front Desk Manager at Marriott Syracuse Downtown, responded to this review


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