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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
400 Reviews
Latest TripAdvisor Reviews

  • Convention

    by davidbecker582 on 2019-06-05 06:04 am

    Over all this was a very nice stay. The restaurant/bar in the hotel served good food with friendly staff. This was a convention, so we were a bit surprised t see our rooms had different amenities. Some had refrigerators while others did not, some had larger lounge spaces, desks, or more seating. If you are looking for particular features be careful to review closely. The TV pulls away from the wall and swivels, but not perfectly. So if you like to watch tv in bed, be sure to claim the good spot.

  • Day conference and lunches

    by suebW1553YI on 2019-06-04 01:08 pm

    I have attended two days at a conference at the Marriot and the food is very disappointing and it is freezing. Yesterdays lunch was corn chowder and a caeser salad for everyone. Many people ate the dessert just because if hunger. Today was repurpose ceaser salad from yesterday. Ina wrap with a 1/2 cup of minestrone soup and pickle. Soda and water with no coffee options. A whoopy pie was dessert... The weather was in the 50s and rainy and damp. No heat was on and the facilities were very cold. Yu could not see the speaker during unch because of obstructed views. The Marriot is beautiful restored.

    Owner Response
    Good evening suebW1553YI,

    First and foremost, thank you again for being one of our guest. Additionally, thank you for taking the time from your busy schedule to provide valuable feedback from your past stay with us. It has come to my attention that the service that you received during your stay did not meet your expectations.

    I would like to speak to you and personally apologize for our shortcommings. If you would like to reach me at the hotel feel free to reach out to me at 315-474-2424, or at my email address, Fernando.maldonado@Marriott.com. I look forward to speaking with you in order to restore your confidence in the Marriott Syracuse Downtown.

    FernandoM8466, Front Office Manager at Marriott Syracuse Downtown, responded to this review

  • Gorgeous building

    by stephf777 on 2019-05-24 08:51 pm

    If you are looking for modern go somewhere else. This place is architecturally beautiful and classic. Our room was a great size 2 queens and pull out couch. Staff friendly and helpful. Can see why weddings booked here.

  • Absolutely beautiful hotel and staff

    by LesleyW915 on 2019-05-21 02:54 pm

    The hotel and staff were amazing. The hotel decor was so well kept for an old hotel. The rooms were updated, and extremely spacious. The only problem was the City of Syracuse. The downtown core is only alive the the poor homeless people left behind by this current government. It was extremely depressing. There are very limited food choices around the hotel, so I ate in the Irish pup which was great. The prices on the drinks were terrific.

  • Stunning hotel

    by Lizzyliz1985 on 2019-05-10 02:32 pm

    Attended a friend's wedding at this hotel and stayed through the weekend- wonderful experience! The rooms are clean and beautiful. I adore the modern updates while also being surrounded by history. Food was excellent, staff is friendly and helpful. Simply walking around the lobby is like taking a step back in time (in the best way possible). The parking situation is unfortunate, yet expected at a downtown location. I am happy for Syracuse that this gem is back up and running because it is truly a beautiful hotel!


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