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Marriott Syracuse Downtown


    Marriott Syracuse Downtown
 in Syracuse
    Marriott Syracuse Downtown
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
394 Reviews
Latest TripAdvisor Reviews

  • College Tour

    by 915carlym on 2019-04-19 10:27 am

    My son and I enjoyed my stay at this hotel. The fact the hotel had a long history was a bonus. The bed were extremely comfortable. The staff was very friendly. Abby, the front desk person was kind to me, an exhausted traveler who just driven 6 hours. Daryl and Antonio (valet guys) were very nice and helpful. I was a little on edge because I just spent a couple days at another Marriott without a great experience. They surpassed my expectations and I will gladly stay here again.

    Owner Response
    Dear 915carlym,

    Thank you for taking the time to leave a review on our TripAdvisor page! I am so pleased to hear that you enjoyed the history and comfort of our beautiful hotel. Abby, Daryl and Antonio are gems as well! I will be sure to pass along your kind comments. It is our goal to make every guest's stay brilliant and I am happy to see we succeeded!

    We hope to see you again in the future!

    Sincerely,
    Stephanie

    Passenger24209429356, Front Desk Manager at Marriott Syracuse Downtown, responded to this review

  • Family wedding

    by jilla527 on 2019-04-14 02:15 pm

    Absolutely beautiful venue for a wedding. The grand ballroom is amazing. The staff was helpful and accommodating. We stayed at the hotel also and the rooms were clean, comfortable and beautiful. Only downside is the parking but you can use the valet services.

    Owner Response
    Dear jilla527,

    Thank you for leaving a review of the Marriott Syracuse Downtown! I am so happy to hear you enjoyed our beautiful historic hotel during your visit. I am also glad that our staff were able to make your stay brilliant!

    We hope to see you again, should your travel plans bring you back to Syracuse!

    Sincerely,
    Stephanie

    stephaniechunt, Front Desk Manager at Marriott Syracuse Downtown, responded to this review

  • Extremely Disappointed

    by Phantom66 on 2019-04-08 04:04 pm

    This is not the typical Marriott property and, I might add, it's unfortunate to have their brand even associated with this hotel.

    After traveling here on business, I found parking to be a joke, very inconvenient. It is $5 for a parking garage that is a ways away, and $16 to self-park in the same garage that valets for $20. Kicker is driving all the way around the hotel to get to valet...then, don't ask the front desk staff for your car when you're ready to leave, they will just point you to the valet right downstairs (no help - Staff left a lot to be desired). At other properties, staff is typically willing to make the call for you while you tend to other business while checking out. They were just rude!

    The room was a soft OK (not sure what was "magnificently restored"); it was very small and smelled musty. Throughout my one-night stay, there was extremely loud noise/base coming from an event 4 floors up. I called the front desk to inquire about it at ~10pm; staff did nothing to remedy it and the noise lasted until well after midnight. Being here on business, I got no sleep as I had to be up and out early.

    I could not get a seat at Shaughnessy's but Eleven Waters Restaurant was good; no complaints. Pure speculation but, judging by the crowd, I bet Shaughnessy's would have been good too.

    I'll be seeking other options on my next business trip out this way.

    Owner Response
    Dear Phantom66,

    First and foremost, thank you again for being our guest. Additionally, thank you for taking the time to share your recent experience. The information this provides us is incredibly crucial in our continuous effort to innovate and improve the guest experience in our hotel.

    Please accept my sincerest apologies for not meeting your expectations during your recent visit. I would love the opportunity to discuss your recent visit in greater detail. Please feel free to contact me at your convenience at 315-554-3536, or let me know when would be an appropriate time to contact you.

    I look forward to speaking with you in order to restore your confidence in the Marriott Syracuse Downtown.

    Sincerely,

    Emily Skinner
    Front Office Manager

    EmilyS5635, Front Office Manager at Marriott Syracuse Downtown, responded to this review

  • Zonta of Syracuse Gala Celebration -Persian Terrace

    by retireee542 on 2019-04-07 07:37 am

    From the time I arrived, I was greeted by a very polite valet who took my bags to storage. . Every single valet I met was very accommodating. One even offered to take my luggage to a parking lot across from the hotel. The people at the desk were very helpful and quite pleasant and respectful. The servers and bartenders throughout the hotel were just great! I asked maintenance to do a cleanup in an elevator, and he did it quickly. Every employee seemed to be proud to work at this grand hotel!

    From the moment you enter this elegant refurbished hotel, you admire the art work and ceilings and lovely Stickley furniture in the lobby. If you look the least bit confused, an employee will ask if he/she can help.

    Our Zonta event was in the fabulous Persian Terrace. The food was delicious, and the room looked beautiful because of all the fabulous chandeliers. Servers were very efficient and pleasant!

    We were exhausted after the event and loved that we all slept so soundly because of the quiet halls and comfortable bedding. The room was immaculate with loads of amenities.

    Ed Riley would be pleased to know that his project resulted in a hotel that is a class act filled with employees who love working there!

  • Gorgeous hotel with character

    by hdogiakis on 2019-04-06 08:53 pm

    This hotel was very unique and filled with historical character and decor. I was greeted warmly upon my late arrival. My room was oversized and nicely updated. The bathroom was oversized and nice as well. It was quiet and I slept well. Bed was comfortable.
    The restaurant inside the hotel offered a great breakfast with quick service.
    The hotel was 15 min from airport and had shops within walking distance.


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