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Moana Surfrider, A Westin Resort & Spa


    Moana Surfrider, A Westin Resort & Spa
 in Honolulu
    Moana Surfrider, A Westin Resort & Spa
 in Honolulu

Reviews

TripAdvisor Traveler Rating:
6320 Reviews
Latest TripAdvisor Reviews

  • It ainât Texas!...

    by Texman on 2020-03-31 06:37 pm

    After reading reviews that were all over the place, we eventually trusted our travel agent who has similar tastes as ours and obtained a reservation at the Moana Surfrider. In the booking of our room some 9 months before this our first ever trip to Hawaii, a request was made for a corner room in the historic Banyan Wing. Knowing this was "the" original hotel admittedly carried a certain attractive allure.
    Yes, upon arrival from the airport, the entryway was crazy busy with guests, valets, bellmen, and street-walking passersby swarming about the hotel entrance. There was equal chaos leading to the check-in desk as we maneuvered our own luggage around hotel employees and other guests--with no one offering assistance. The stone-faced front desk clerk that eventually waved us forward seemed inordinately brusque--perhaps it was the end of her shift and ready to head home. Speaking very hurriedly with an obviously tired memorized greeting, she seemed annoyed by our request for clarification of one of the points she made--promptly pushing a mass produced handout toward us along with our keycard, indicating "this would answer all our questions" before briskly turning away from us to signal that was the end of our encounter.
    Stumbling toward an elevator, once again dragging our bags behind, we were lucky that this lift carried us to our assigned floor--crossing our fingers the entire way that our room would be acceptable. Opening the door, indeed a corner room as we had requested greeted us with a lovely beachside view draped by the landmark banyan tree. While the room was smaller than we typically are accustomed in Texas, it was certainly adequate particularly since there was room to open our luggage and still navigate the room without tripping. The flower-themed colors & decor did provide a certain Old World Hawaiian charm to the room!
    The double bed was comfortable and the room clean although definitely of "vintage construction". Our bathroom was relatively small but bearably ample for our modest needs. While it quickly fogged up while taking a shower, our sleeping quarters did not seem to be particularly muggy or humid in comparison. There was a beach party outside on our first night, spirited by throbbing music with heavy bass lasting past midnight; however, with ear plugs and travel weary bodies we finally drifted off to sleep.
    Upon awakening the next morning as the morning sun peaked through the window shutters, my wife turned and asked me what did I think about Hawaii and the Moana Surfrider so far? My reply was simply: "This ain't Texas!"

    Owner Response
    Aloha Texman,

    Thank you for choosing us for your Waikiki Beach visit. Everything we do is designed to provide a revitalizing experience for our guests; therefore, we are glad that we met most of your expectations. However, we always focus on delivering genuine and thoughtful service along with a seamless blend of Victorian elegance and contemporary comfort, so we are disappointed that we let you down. Thank you once again for your valuable feedback, as we are always working to elevate our guest experience. We appreciate your patience and hope you will consider staying with us again.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review

  • Best Beach and Pool Service

    by TGGHawaii on 2020-03-22 06:15 pm

    We travel to Waikiki a few times a year. Always stay at the Moana Surfrider. They have the best location on the beach if you love to surf, standup paddle, snorkel or just swim in the crystal clear water. On top of all that, the staff at the pool side towel desk are the most friendly people we have ever met at any hotel. Gloria is always smiling, Moe is alway friendly and Lee is always ready to tell a joke and gives the best local restaurant recommendations any traveler could ask for. Take my advice and don't bother looking for anywhere else to stay if you are planning a trip to Waikiki.

    Owner Response
    Aloha TGGHawaii,

    Thank you for the fantastic review. We are grateful for your kind words and for being such loyal guests to our hotel. We take great satisfaction in providing an exceptional stay for our guests filled with Hawaiian hospitality, and we appreciate you recognizing our efforts. Your kind compliments will be shared with Gloria, Moe and Lee.

    We are glad you enjoy our beach location and all the fun activities here. Thank you also for your recommendation, and all of us at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach look forward to your next visit.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review

  • Free historical tour of the hotel

    by tommomelbourne on 2020-03-21 01:37 pm

    This hotel opened on March 11, 1901, and was the first hotel built in Waikiki.

    This is an hour-long free historical tour and is offered every Monday and Wednesday beginning at 11 a.m. No booking required and the meeting area is on the second-floor lobby of the Moana's Banyan Wing.

    We really enjoyed this tour run by the very knowlegeable Ms Kehaulani Kam.

    This tour coincided with the hotel's 119th birthday. After the tour we went downstairs for the hotels birthday celebration and indulged in free champagne and cupcakes ansd a speach by the hotel manager.

    We also met one of the surfboard manufacturers of the original timber surfboards.

    Its a great free activity to do in Honolulu.

    Owner Response
    Aloha tommomelbourne,

    We are pleased you could be a part of our celebration at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. As you rightly said, our historic hotel first opened its doors in 1901 and is widely known as the "First Lady of Waikiki". We are happy to know you enjoyed the tour and we appreciate you sharing your experience. Thank you for being our guest and for the recommendation. We hope to welcome you again very soon.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review

  • Great hotel in GREAT location!

    by 333Douglas on 2020-03-19 09:27 am

    Dating back to 1901 this is a classy hotel very smartly presented. Right on the famous beach with a beautiful garden bar with a stunning Banyan Tree at its heart. The beach overlooks the beach offering great drinks and snacks. The restaurant is exquisite offering fabulous outside dining as well as inside.
    Don't stay anywhere else!

    Owner Response
    Aloha 333Douglas,

    Thank you for recommending Moana Surfrider, A Westin Resort & Spa, Waikiki Beach to future guests. We are glad you loved our historic architecture and unbeatable beachfront location. We are also happy to read about your enriching experience at our bar and restaurant. We appreciate your business and look forward to welcoming you both back soon.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review

  • Beautiful historic hotel!

    by timrachels on 2020-03-15 07:31 am

    I am a Bonvoy member and was upgraded to the original tower erected 1901. The first hotel in Waikiki. We loved the service and cleanliness and sheer beauty of this space. I would highly recommend this if you have to stay in Waikiki.

    Owner Response
    Aloha timrachels,

    Thank you for recommending us to future guests and for being loyal to our brand. We are glad you had an enriching stay and that you loved our intuitive service as well as our immaculate property. We are also happy to read that you were particularly impressed with our historic architecture. We appreciate your generous review and look forward to welcoming you both back soon to Moana Surfrider, A Westin Resort & Spa, Waikiki Beach.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review


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