Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Moana Surfrider, A Westin Resort & Spa


    Moana Surfrider, A Westin Resort & Spa
 in Honolulu
    Moana Surfrider, A Westin Resort & Spa
 in Honolulu

Reviews

TripAdvisor Traveler Rating:
6268 Reviews
Latest TripAdvisor Reviews

  • The worst SPG hotel ever

    by aki1229 on 2020-01-17 010:20 pm

    This hotel has history and I thought it is good to stay here. Therefore, I was expecting that the room is old but it was more worse than exception. The room smelled like mold and the wall was very thin. We could hear the conversation clearly from next room. I could handle with the environment.
    However, The worst thing is staff. Everyone is unfriendly and no one asks us to help luggage when we checked out. Also, Housekeeping staff open our room key and came in before checking out (9 A.M.) and no apologies. The staff quality is below 3 star hotel and Uber driver is more helpful than this hotel staff.
    ???????SPG?????????????????????????????????????????1?????????????????????????????????????????UBER?????????????????

  • High tea on the veranda!

    by Louise S on 2020-01-16 06:37 pm

    What a pleasant afternoon we had today.....enjoying the food, the view and the exceptional service at Westin Moana in Waikiki!!! High tea is served daily between 11:30 -14:30. I would recommend making a reservation and kindly ask for a table closest to the beach as you can admire the spectacular scenery on Waikiki beach.
    Definitely a special outing if you enjoy the traditional particulars of high tea.

    Owner Response
    Aloha Louise S,

    All of us at the Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, are pleased to read about your time at our Veranda at the beachhouse. It is great to know our combination of inspired service and energizing views with fresh, homemade, local flavor made for a memorable visit. We appreciate your recommendation and look forward to welcoming you back for another exceptional experience.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review

  • Great hotel but donât expect special recognition for Platinum Marriot members. 

    by Mike D on 2020-01-16 06:31 pm

    The Moana Surfrider is one of my favorite hotels in Waikiki. It's a beautiful plantation style hotel and the oldest hotel in Waikiki built in 1901. The location is in the heart of Waikiki on the beach which can't be beat. Marriot Platinum members do get use of the Club Lounge and the spa. Breakfast and Happy Hour are served in the Club lounge which is right on the beach. The spa is beautiful and it also overlooks Waikiki beach. Unfortunately there are a few negatives which soured my stay as a Marriot Platinum member.
    The worst thing is the front desk. There is usually a line for Marriot elite members and sometimes there is nobody to help and at the most there is only one elite check-in person. If you have any questions, you inevitably wait.
    At check-in, I was"upgraded" to a room with no view from the room, only a partial side ocean view from the lanai. I changed rooms to a Diamond Tower ocean view and it was much better.
    Also at check-in, I was never asked if I wanted the measly 1,000 points (worth about $6) or a local gift. I had to go back and ask for it.
    There is no more restaurant breakfast for Platinum members. While the Club Lounge buffet is sufficient, the restaurant is a few notches above.
    Marriot Platinum members still get use of the spa facilities which is very nice but the steam room wasn't working the first day when I went.
    I asked for a 4:00 pm late check-out and got a 1:00 pm late check-out.
    I've stayed at the Sheraton Princess Kaiulani many times and the buffet breakfast is better but overall the Moana Surfrider is a much better hotel.There were many annoyances at the Moana Surfrider but it's still hard to beat "The Grand Old Lady of Waikiki."

    Owner Response
    Aloha Mike D,

    First of all, we thank you for choosing the Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, once again for your stay. Your loyalty is important to us. We love welcoming our Marriott Bonvoy Platinum Elite members and are happy you had a rejuvenating stay with us. It is great to know you loved our seamless blend of Victorian elegance and contemporary comfort while you enjoyed our beautiful beachfront location. However, we regret not living up to your expectations with the breakfast we offer and are sorry for the service issues you experienced at our front desk. We appreciate your additional feedback as it helps us to enhance our guest experience. It is always a pleasure hosting you and all of us at the First Lady of Waikiki, look forward to your next visit.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review

  • Wonderful Water Front Staff

    by TimTX on 2020-01-14 03:06 pm

    My wife and I have been coming to the Moana Surfrider every year since 2012. Gloria, Lee and Mo have run the pool and beach front for the hotel during that time span and they're super. Everything is top notch when they're in charge. Gloria and Lee have provided us many great recommendations for what to see and do around Oahu. All of those have been delightful get aways from the normal Waikiki scene. Take the opportunity to ask Lee about Iolani Palace.

    Owner Response
    Aloha TimTX,

    Mahalo for making Moana Surfrider, A Westin Resort & Spa, Waikiki Beach your home away from home. We are glad to read once more you had a revitalizing stay with us and that Gloria, Lee, and Mo always exceed your expectations by providing the intuitive service we are known for. Thank you for such a generous review, and we cannot wait to welcome you and your wife back soon.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review

  • Excellent stay while on business

    by Rich6556 on 2020-01-08 02:13 pm

    I stayed here back in October for business, and was very happy with my stay. The room had a partial ocean view and was ver comfortable and clean. The hotel is right on the beach, and very convenient to everything. The bar is great with excellent views. On my next trip for work I will be returning to the Westin.

    Owner Response
    Aloha Rich6556,

    We are thrilled to read you had a rejuvenating stay with us during your business visit to Honolulu. It is great to know you loved our intuitively designed guestrooms with invigorating views while you had an enriching time at The Beach Bar. We are also glad you enjoyed our unbeatable beachfront location with proximity to various dining and entertainment attractions. It was a pleasure hosting you and all of us at the Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, look forward to your next visit.

    Mahalo,
    Karen W.
    Guest Experience Team

    TeamMarriott, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.