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Moana Surfrider, A Westin Resort & Spa


    Moana Surfrider, A Westin Resort & Spa
 in Honolulu
    Moana Surfrider, A Westin Resort & Spa
 in Honolulu

Reviews

TripAdvisor Traveler Rating:
5709 Reviews
Latest TripAdvisor Reviews

  • Superb Surfrider

    by Tresc0 on 2018-09-25 12:31 am

    Return holiday to Waikiki September 2018 staying in a 12th floor Tower premium room. Great location, with hotel central to Waikiki, beach, major hotels and the new International Market Place. Waikiki trolley stop literally outside the front entrance. Room was spotlessly clean with great seaward views including the beach and towards Diamond Head. Room equipped with its own iPad providing info on the hotel including activities, dining info etc. Coffee maker and kettle available. Bathroom comprised hanging area for clothes, room safe, over the bath shower and Toto electronic toilet. Hotel provides computer access in the ground floor lounge area to enable flight boarding passes to be printed. Standard resort fee charge of $37 per night charged to the account but exceptionally in our experience, we were provided with information as to what that resort charge provides - in the case of Moana Surfrider it includes 2 bottles of water in the room replenished daily, basic wi fi, one day rental of go pro camera, daily 55 minute yoga class, free unlimited long distance, international and local phone calls along with a number of other discounts at local stores. Hotel also houses a coin operated laundry in the basement of Diamond Head tower (not used by author). The location of the Moana Surfrider and its history attracts people to its public areas so it is busy but we never found that problematic. Cleanliness throughout the hotel - our bedroom and all public areas including toilets was faultless with decor, carpets, furniture etc all of good quality and obviously well maintained. We dined at the "Beachhouse" for both breakfast and evening meals (subject of separate review) and high standards, quality of food and service were maintained there. We found the musical entertainment (outside by the banyan tree) and the pianist (inside by the ground floor reception) to be very good and a great place to wind down after a meal. All in all, absolutely faultless.

  • Great place to learn Aloha.

    by Hiihtopummi on 2018-09-24 01:36 pm

    We stayed here for a week. Our first visit to Hawaii. The location was just great and the customer service fantastic. They could recommend and organize activities for a first time Waikiki visitor. Hotel is very busy but most of the time they have enough capacity to take care of everything. There is though some waiting in line involved. The room in higher floor was with partial ocean view was nice. Enough space. The wine selection is though pretty narrow with a lot of wines from Europe but after all we did not travel there for the wine.

    Owner Response
    Aloha Hiihtopummi,

    Mahalo for staying with us at the Moana Surfrider, A Westin Resort & Spa. As a Westin resort, our mission is to be a partner in our guests' well-being to ensure that they leave us feeling better than when they arrived. From stunning ocean views to refreshing dips in Moana Pool to savoring the tastes and flavors of our island delights, I hope that the Moana Memories of your special stay in Hawaii will be fondly remembered. I appreciate your review and look forward to making your next stay at the Moana Surfrider, A Westin Resort & Spa, just as wonderful as the last.

    Me Ke Aloha Pumehana (with warm aloha),
    Karen W.
    Guest Experience Team

    StarwoodWaikiki4, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

  • First Time in Hawaii

    by Wilhaven62 on 2018-09-23 00:50 am

    My wife and I stayed here for there nights after our cruise on the Pride of America
    From our first sight of the hotel and then walking into the main entrance we were blown away.Check in was fast and easy with no fuss, our room was even ready by 9:30am.
    We stayed in the historic Banyan ocean room and we were presently surprised by the size.
    Yes it is busy but that did not worry us as we have stayed in busy hotel rooms in new york city before.
    Both my wife and I will certainly comeback to stay again

    Owner Response
    Aloha Wilhaven62,

    Thank you for staying with us at the Moana Surfrider during your recent visit to Waikiki. As the first hotel on Waikiki Beach in 1901, the Moana began a rich tradition of Hawaiian hospitality and luxury accommodations. Today, we aim to effortlessly blend the old-world charm and natural surroundings with modern comforts and amenities for our guests to unwind, relax, and rejuvenate. We look forward to welcoming you back to the Moana Surfrider, A Westin Resort & Spa for another perfect stay.

    Me Ke Aloha Pumehana (with warm aloha),
    Karen W.
    Guest Experience Team

    StarwoodWaikiki4, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

  • Great if you like crowds and great locations

    by MarlaKcbay on 2018-09-22 02:04 pm

    Found it relatively impersonal as it is like a major train station so many people everywhere . Can't fault the location . We did not trial restaurants there so can't comment . We Did have a few cocktails and they were not the best so not sure why . We had a great room beach facing but it did come with a hefty price with no additional benefits and a resort fee which I'm not sure what that covered . Did go to join the water aerobics one morning and no class was being undertaken as only I had rocked up . We had minimal interaction with any staff .

    Owner Response
    Aloha MarlaKcbay,

    Mahalo for staying with us at the Moana Surfrider as well as taking the time to share your experience. Please accept my apologies on behalf of our company for the inconveniences and disappointments you shared regarding your stay with us. It is our goal to provide outstanding services and I am truly sorry to hear that we did not accomplish this with you. Please know that your feedback has been received, and will be address appropriately. We take our guest feedback seriously, and we will be ensuring that our service levels increase so that our team can provide the care and aloha that is expected when traveling to Hawaii. We truly hope that we will be given another opportunity to host you in the future, we would surely welcome the opportunity to regain your trust.

    Me Ke Aloha Pumehana (with warm aloha),
    Karen W.
    Guest Experience Team

    StarwoodWaikiki4, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

  • Restaurant review :)

    by gmladue12 on 2018-09-20 04:12 am

    Never stayed here. But the little restaurant in the back is pretty awesome. Entertainment was beautiful (I wish I remember the guys name playing the ukulele, he was so great). Food was yummy! Drinks were pricey but worth it! The view of the beach is really pretty too

    Owner Response
    Aloha gmladue12,

    Mahalo for joining us at the Beach Bar. We are delighted to hear that you had an memorable time. From the oceanfront location with views of Waikiki Beach and Diamond Head to live entertainment under the Banyan Tree, the Beach Bar is one of our guests favorite Moana locations. We hope to welcome you back one day soon.

    Me Ke Aloha Pumehana (with warm aloha),
    Karen W.
    Guest Experience Team

    StarwoodWaikiki4, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review


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