Napa River Inn
Reviews
TripAdvisor Traveler Rating:
1483 ReviewsLatest TripAdvisor Reviews
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Impressive staff
We were with a group tour and spent 4 nights at this charming hotel. Our room was spacious and clean, with ample storage space, including sockets and USB ports. Some hooks in the bathroom would've been helpful. The view of the river running past our balcony was pretty. After checkout, we realised we had left some items in our room and we are extremely grateful that the cleaning staff handed them in to the reception staff, who in turn contacted us and ensured their safe return. Thank you so much to all at Napa River Inn who came to our rescue.
Owner Response
Dear jacquim883,
Thank you so much for those kind words. We take pride in offering our guest an overall unique experience and I am glad that you enjoyed our property and our staff. I am also glad to hear that we were able to get your goods returned to you and a easy and safe fashion. We look forward to your next visit to The Napa River Inn!
Warmly,
Andrew Bermejo
Director of Rooms -
A fun time!
Excellent location, facility and staff. Close walking to shopping, restaurants, bars and wine tasting events. Also biking and walking along the river is a must. It is a convenient location for friends to find you and enjoy the sights too!
Owner Response
Dear tlarrew2019,
I am so glad that you enjoyed your stay with us. We appreciate the kind words and I am happy to hear that our central location was plus during your stay. We look forward to your next visit!
Warmly,
Andrew Bermejo
Director of Rooms -
Top of the Line.
This hotel went out of their way to provide great service for my wife and I on our anniversary. We were given an early check in, champagne was sent to the room with a nicely printed personal card, the concierge laid out a two day itinerary for us that was fabulous. The master suite had a balcony and view of the Napa River. The room itself was superb, with all the comforts of a luxury home. All the staff could not have been friendlier and more accommodating. One of the best experiences we have ever had at any hotel. Highly recommend!
Owner Response
Dear patrick r,
Thank for you kind words about our hotel. The entire staff takes great pride in delivering amazing service and I am glad to hear that you and your wife enjoyed our unique property. We cant wait to see you again during your next visit to the Napa Valley!
Warmly,
Andrew Bermejo
Director of Rooms -
Napa River Inn saved my marriage of 33 years!
How do I begin? Well, it goes like this: My wife and I made a reservation back in January at a well known hotel which is part of very large chain not too far from the Napa River Inn. To keep it short and spare you the disappointing details; We arrived, checked in, went to our room, went back to the lobby, immediately searched the internet for other lodging, found the Napa River Inn, then checked out, then checked into the Napa River Inn. enough said.
Upon arrival we were treated with amazing hospitality, 2 glasses of wine and a private tour of the room by Andrew, one of the managers. Our luggage was then brought to our room by Andrew and another bell person and placed neatly in the room. While they were still arranging our luggage, another staff member arrived with chocolate covered strawberries, a full bottle of red wine and a card signed by the staff. Wow, was all we could say.
The remainder of our stay was equally amazing and memorable. The staff was extremely professional, courteous, friendly and attentive. It was so nice to receive that kind of personal attention especially for a first time guest.! We will definitely return and look forward to many more anniversary trips at the Napa River Inn! Thanks again for a wonderful and memorable stay!Owner Response
Dear TommyBoy1378,
I am so happy to hear that we were able to provide you and your wife with an amazing experience. It was our pleasure to serve you and we cannot wait til you visit Napa for your next wedding anniversary! Brianna and Anthony (the other two employees who helped with the check in process) will get a kick out of knowing they helped to deliver such a great stay. I look forward to our next encounter and if you need anything at all please feel free to reach out!
Warmly,
Andrew Bermejo
Director of Rooms -
Great place, but watch for bright lights... or darkness
We loved the place, the accomodations and staff are wonderful. 2 things you really want to know:
- rooms without the balcony are like caves. for some reason they use only 40 watt bulbs and you can't see nothing. But are they accomodating? Well, we asked if they could give us brighter bulbs and instead they upgraded us to an east-facing Executive room with balcony.
- the rooms with balconies are super-bright in the mornings. I mean, we put towels over the windows and still it was like a spotlight into your room at 6:30 a.m.
So, do we recommend the place? Heck yes, we loved it, but please know our hint if you want to be fully happy with your stay!Owner Response
Dear markg6278,
Thank you for choosing us while staying in the Napa Valley. We are always looking for ways to improve our guest experience and the two points you made will be brought up to the proper departments. Thank you for taking the time to fill out this review and we hope we can deliver a better experience during your next stay!
Warmly,
Andrew Bermejo
Director of Rooms
