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Napa River Inn


    Napa River Inn
 in Napa
    Napa River Inn
 in Napa

Reviews

TripAdvisor Traveler Rating:
1417 Reviews
Latest TripAdvisor Reviews

  • Could stay here forever!

    by Tammy R on 2018-10-11 08:04 am

    Love this hotel and the staff that makes it all happen. It is quaint and quiet. From the moment we checked in, this was a personal and unique experience. The front desk personnel were friendly and served us a much appreciated glass of wine while waiting! Our room was clean and plush. We had a terrace outside of our room (which was on the first floor) overlooked well manicured gardens-- and we quickly realized we were close to shopping and restaurants. Also, the hotel gift shop is worth mentioning-- it is stocked with some great items... especially the soaps and lotions used at this Inn. They're amazing!

  • Love, Love, Love this hotel

    by elles4781 on 2018-10-06 10:54 am

    This hotel is amazing. The bellman wait and anticipate your arrival, the front desk agents are genuine and charming. The housekeepers are equally great! The bellman helped us bring our bags to the room and casually asked us the reason for our visit, we casually mentioned that it was our anniversary. Within minutes of entering the room, the bellman returned with a box of truffles and a card wishing us a happy anniversary. This was SO thoughtful! The location is perfect and the prestine manecured gardens are blissful! We can't recommend this hotel enough. And the daily breakfast at local bakery; Sweetie Pies is the icing on the cake.

    Owner Response
    Good Morning,

    We are so happy to know that you enjoyed your time with us and that our team was able to add a special touch to your experience for your Anniversary celebration!

    We hope you two discovered other special finds here in the valley as well as you explored the wineries and restaurants. There is always more to see and we hope you come to stay with us again!

    Wishing you another wonderful year together.

    Kind Regards,

    Matthew Quisenberry
    Director of Guest Relations

    MatthewQ118, Director of Guest Relations at Napa River Inn at the Historic Napa Mill, responded to this review

  • Laurie Gordon and the Napa River Inn are the best!

    by independentthinker54 on 2018-10-04 01:11 pm

    Consistently excellent attention to detail! I'm not certain, but this may have been our fourth visit, it is always wonderful and we are always pleased to see that the standards remain consistently high.

    I can't really explain it any other way, but returning to the hotel feels like going home. The linens are lovely, service great and the staff feel like family.

    Laurie Gordon, the chief concierge, is a gift; she takes time to get to know their guests' interests and joys! We have never met another concierge like her, probably because she sets the standard! Make it a point to meet her.

    The grounds are always immaculate, the Sweetie Pies breakfasts are perfect and there are even a couple healthy items to select from.

    You won't be disappointed, it is even quiet on the river side of the building.

    If you love downtown Napa, as we do, it is a great location to call home base!

    Owner Response
    Good Morning!

    The experience you describe above, coming time and time again to allow us to be your "home base" as you explore Downtown Napa and the rest of the Valley, is exactly what we want for all our guests.

    Thank you for sharing this with us! We are especially thankful that you mentioned Laurie Gordon and how much of a gem she is for us here at the Napa River Inn. Yes, she definitely sets a high bar that we all strive for!

    We appreciate your continued patronage and look forward to your next visit!

    Kind Regards,

    Matthew Quisenberry
    Director of Guest Relations

    MatthewQ118, Director of Guest Relations at Napa River Inn at the Historic Napa Mill, responded to this review

  • Birthday getaway for the wife.

    by Don F on 2018-10-03 05:20 am

    I cannot say enough about how great our stay was. The property is fantastic with a staff that really pays attention to detail. The location is wonderful and is in walking distance to all of the main attractions. We had a wonderful stay and will be back again.

    Owner Response
    Good Morning Don,

    We appreciate you taking the time to share you experience during your most recent stay with us. We are glad that you and your wife enjoyed the birthday celebration!

    We look forward to your next visit!

    Kind Regards,

    Matthew Quisenberry
    Director of Guest Relations

    MatthewQ118, Director of Guest Relations at Napa River Inn at the Historic Napa Mill, responded to this review

  • Wonderful stay

    by WilliamJack0214 on 2018-09-21 07:03 am

    Spent three days at the Napa River Inn. I cannot say enough about the service and quality of our stay. A silly example: our first night I realized I forgot toothpaste so I went to the front desk to see if they had a small sample for the night. Although they normally do, they were out so they offered to go out to the store to buy me some. I did not take them up on that offer, but they were genuine. Everything was wonderful. The location was perfect to walk anywhere in downtown for dinner. The free parking and the Sweetie Pie breakfasts were added bonuses. Would stay here again in a heartbeat.


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