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Omni Berkshire Place, New York City


    Omni Berkshire Place, New York City
 in New York
    Omni Berkshire Place, New York City
 in New York

Reviews

TripAdvisor Traveler Rating:
4706 Reviews
Latest TripAdvisor Reviews

  • You will NOT be disappointed!

    by Natalie T on 2019-07-22 07:39 am

    The Omni Berkshire is a great place to stay while in NYC. The location is great. Great value. Unbelievable hospitality. Great rooms. Spacious, clean rooms. Their Select Guest program and benefits are better than any other hotel group I have ever experienced. I highly recommend this hotel!

  • Worst "welcome" ever. Good hotel but bad receptionist.

    by GenioAzul on 2019-07-22 03:31 am

    When we arrived there were bell boys and luggage carts but nobody offered to help us with the suitcases. The receptionist (a tall bald white man) answer to our "Good morning, we have a reservation" without even looking at our face with a simple "Spell your name". I said it and he kept "Spell it!". I felt so uncomfortable after such a long trip and the excitement of finally arrive to NYC!
    We are regular educated people so I guess his behavior was because he had a bad day but I think this is inexcusable. We have travelled around the world and also to NYC in other occasions and never felt so unwelcome.
    We wanted to ask for some tips about places and so but we declined to do it due to the dreadful treatment in reception.
    The hotel is nice, clean and very well situated. The rest of staff are more or less friendly (not smiley but proper). My rating would be better if it wasn't for that awful experience.

  • Excellent Hotel

    by 286RickM on 2019-07-21 03:00 pm

    The hotel is excellent. The location is close to everything yet not in the middle of everything. The staff was friendly and polite and offered many suggestions. The rooms were a nice size for New York. I was pleasantly pleased.

    Owner Response
    Thank you for choosing Omni Berkshire Place! We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. We are also happy you liked our rooms and courteous staff. It was our pleasure having you, and we look forward to seeing you again on your next visit to New York City.

    David C.
    General Manager

    00gc, General Manager at Omni Berkshire Place, responded to this review

  • The best place I could recommend in NYC!

    by 998RichardB on 2019-07-19 08:49 pm

    Service- door always opened for us, check in a breeze, the concierge was a bit hit and miss making it clear that they charged more for nearly everything they helped with.

    Location- 15min walk to Times Square with heaps of close shopping and restaurants.

    Rooms-
    Spacious (rear ft in NYC), beds to die for, pillows of absolute comfort, rooms quiet as a mouse and AC that works!

    Most definitely will stay again!

    Owner Response
    Thank you for choosing Omni Berkshire Place! We are dedicated to providing comfortable and pleasing accommodations for all of our guests, and we appreciate you mentioning our accomplishments. Located on 52nd Street, between Madison and 5th Avenue, in the heart of Manhattan, we enjoy providing our guests a relaxing getaway with convenient access to all that our exciting city has to offer. It was our pleasure having you, and we look forward to seeing you again on your next visit to New York City.

    David C.
    General Manager

    00gc, General Manager at Omni Berkshire Place, responded to this review

  • Wonderful experience staying at The Omni Berkshire

    by kenhG9396ZY on 2019-07-18 03:12 am

    There are so many options to choose from when you come to NY. I would recommend staying at The Omni Berkshire because of their wonderful staff. Their beds are unbelievably comfortable and the people that work there care that you have a great stay.

    Owner Response
    Ken,

    Thank you for recommending the Omni Berkshire Place. We are thrilled to learn you slept well on our comfortable beds and that you were impressed with our hardworking associates. It was a pleasure hosting you, and we look forward to your next visit.

    David C.
    General Manager

    00gc, General Manager at Omni Berkshire Place, responded to this review


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