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Omni La Mansion del Rio, San Antonio


    Omni La Mansion del Rio, San Antonio
 in San Antonio
    Omni La Mansion del Rio, San Antonio
 in San Antonio

Reviews

TripAdvisor Traveler Rating:
4748 Reviews
Latest TripAdvisor Reviews

  • Not what I expected

    by Susy B on 2019-09-16 09:35 am

    I went for a wedding expecting a 4 star hotel, but I was very dissapointed with the quality of the room. It looks old and not mantained properly, low water pressure, bathroom light had a hard time turning on, bathroom fan- very nosy, and closet door was hard to open.
    The only good thing was the customer service and people working at the hotel

    Owner Response
    Dear Susy:

    Please accept our sincere apologies that your recent visit was less than exceptional. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Horrible stay for what was our wedding anniversary

    by Quest566984 on 2019-09-16 04:10 am

    Well let's just say I would never stay here again or recommend this to anyone I know. We were staying here for our wedding anniversary and had the worst stay possible with having to move rooms to waiting till almost 5 for a room to be ready to hearing construction for 2 days that we were there to enjoy romantic weekend so that is the short version overstay and not to mention that we were overcharged from the beginning so I would never recommend this hotel to anyone considering it's an omni which is a 4-star hotel expected way more then what we received

    Owner Response
    Dear Quest:

    Thank you for the feedback. I deeply regret the underwhelming experience you received. Our team of dedicated associates work tirelessly to insure each of our guests have a pleasant experience, so we regret that you left our hotel less than wowed. We hope you'll visit us in the future so we can deliver a more pleasant experience.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Great customer service!

    by Karen K on 2019-09-14 09:54 am

    The most friendly staff! Valet, front desk, mechanical person, restaurant staff, door person, EVERYONE so friendly and helpful! I was traveling with an elderly person and the staff was so attentive and helpful and I just felt like they were there for ME!

    Owner Response
    Karen K:

    Thank you for your feedback and positive review! I am happy to hear that you enjoyed your stay with us! We take pride in providing great customer service and making our guests feel welcome and at home! We look forward to your return.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Not up to Omni Standards

    by stephanielburroughs on 2019-09-13 04:55 am

    If you're used to staying in an Omni, I would stay somewhere else. This hotel looks like a Best Western, it is dark and old with broken TV's, and a cleaning staff that needs to be retrained. The location is the only perk. Hopefully it will be better post renovation. As we were leaving they were putting up metal fences which leads me to believe we were in unsafe conditions. I did not see any bugs in the room but I did not feel clean at all.

    Owner Response
    stephanielburroughs:

    Please accept our sincere apologies that your recent visit was less than exceptional. I am happy to let you know that we are currently undergoing a multi-million dollar renovation to the hotel. While the renovation will include upgrades like new furniture, new air conditioning units and a complete re-do of the bathrooms; the hotel will retain the Spanish Colonial features like shared balconies and open air corridors. We hope you'll visit us in the future so we can deliver a more pleasant experience.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Anniversary Getaway

    by smvalentine on 2019-09-11 08:40 am

    One night stay here, we were upgraded to the Presidential Suite for our 30th Wedding Anniversary. The hotel staff were awesome. The hotel was clean and the furnishings were up to date. The suite had 5 balconies.

    Owner Response
    smvalentine:

    Thank you for your review & happy anniversary! We are so glad our associates were able to make your stay extra special. Every associate at Omni La Mansion del Rio is committed to delivering an exceptional experience from arrival to departure; we could not be more pleased to hear that you enjoyed your visit. We look forward to your return!

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review


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