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Omni La Mansion del Rio, San Antonio


    Omni La Mansion del Rio, San Antonio
 in San Antonio
    Omni La Mansion del Rio, San Antonio
 in San Antonio

Reviews

TripAdvisor Traveler Rating:
4797 Reviews
Latest TripAdvisor Reviews

  • Historic ambience

    by keasdad on 2020-01-24 00:35 am

    A charming hotel, exuding history. As with all historical buildings the property has a few challenges, multiple levels and ancient lifts. But the room was spacious, staff friendly and the eggs Benedict excellent

    Owner Response
    Dear keasdad,

    Thank you for your review. We are glad to hear that overall your experience was positive and look forward to welcoming you back.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • La Mansion's Anniversary Getaway

    by nelleytapia on 2020-01-17 06:20 am

    Came back for our anniversary trip after staying there right after we were married. This time we decided to stay for 2 nights. From the moment we arrived, we were treated fabulously. We were upgraded to a riverside room and the views a were beautiful especially at night with all the lights. David, at the front desk, made our stay extra special by sending us a cheese plate, chocolate covered strawberries and a bottle of bubbles. We are already looking forward to coming back next year.

    Owner Response
    Dear nelleytapia,

    Thank you for your feedback and positive review! I am happy to hear that you enjoyed your stay with us! We take pride in providing great customer service and making our guests feel welcome and at home! We look forward to your return.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Location Location Location

    by hornfan31 on 2020-01-12 01:05 pm

    Great location on the Riverwalk. Very large property. Old world charm. Staff went above and beyond all expectations. Room did not have a microwave or fan. Called front desk. Elevator and fan delivered to room in less than 5 minutes. Will stay again.

    Owner Response
    Dear hornfan31,

    Thank you for your feedback and positive review! I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you back when plans allow.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Awesome service!

    by GWoot on 2020-01-11 05:38 am

    The service is beyond top-notch here. We got a 1st floor facing the courtyard room and it was lovely inside. Spacious, clean, and with all the necessities. Here's something to think about though depending on your plans... this was a anniversary trip for us. My husband had a bottle of champagne delivered to our room. Because we were on the first floor, we didn't want to throw open the curtains and so it remained dark in the room. We decided to take our champagne out to the courtyard just to have a drink. That's not allowed, so we brought it back in and it ended up going to waste. fyi..champagne in a plastic cup tastes awful. That was our first hour. Convenient to the Riverwalk and the concierge made an excellent recommendation for dinner. Again...service is awesome! Just pick your room suitable for your preferences and activities planned!

    Owner Response
    Dear GWoot,

    Thank you for your review. We pride ourselves in delivering exceptional service and are happy to hear you have enjoyed your time with us. We hope to see you both again very soon.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Meh

    by pantherlawdog on 2020-01-03 08:27 am

    The wait for the valet upon arrival was out of control. The wait at the desk for check in was horrible. We even showed up around 5:30 for check in. When check in is at 4pm. Still a line and room wasn't ready. Missed dinner reservations because of this. The stay was meh

    Owner Response
    Dear pantherlawdog,

    Thank you for the feedback. I deeply regret the underwhelming experience you received. We hope you will afford us a future opportunity to regain your confidence.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review


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