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Omni La Mansion del Rio, San Antonio


    Omni La Mansion del Rio, San Antonio
 in San Antonio
    Omni La Mansion del Rio, San Antonio
 in San Antonio

Reviews

TripAdvisor Traveler Rating:
4817 Reviews
Latest TripAdvisor Reviews

  • Fantastic hotel

    by 954gagec on 2020-03-13 08:00 am

    It's a wonderful hotel with excellent rooms, food, and service. It is literally on the riverwalk and only a few blocks away from some of San Antonio's best attractions, like the Tower, several museums, and of course the Alamo. Fantastic stay.

    Owner Response
    Dear 954gagec,

    Thank you for the wonderful review. We are pleased that you enjoyed your stay with us. The River Walk is a great area to explore and we love having it right outside our doors. We hope to see you again very soon.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Best place to stay in San Antonio

    by Kings1107 on 2020-03-04 09:00 am

    This hotel will exceed your every expectation. I've never written a review for anything in my life but I feel the need to rave about our experience. The room was absolutely beautiful, and comfortable, and relaxing... And best of all...QUIET! We were never awakened by outside noise, even with a riverfront room right across from Rita's, and I sleep very lightly. The room smelled clean, the bed was comfortable (I came right home and ordered a down comforter from their supplier), the TV was a great size, the bathroom was beautiful and clean--even the soaps were lovely. All of the hotel staff went above and beyond to be helpful and friendly. There wasn't one thing I would have wanted to change about our stay, it was perfect! If you're a picky hotel guest like me, stay here, you won't be disappointed!

    Owner Response
    Dear Kings1107,

    Thank you for sharing your experience and for your kind remarks regarding the level of service and accommodation you received while you were our guest. Every associate at Omni La Mansion del Rio is committed to delivering an exceptional experience from arrival to departure; we could not be more pleased to hear that you enjoyed your visit. We look forward to your return!

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Great Rooms - Awesome Location

    by MichiganTrip13 on 2020-03-04 07:49 am

    Great room - very clean, comfy bed, beautifully decorated. Perfect location, the city is very walkable and the hotel is in the heart of it. Staff and service were top notch. Tip - parking garage right across the street is $10 for overnight vs higher hotel valet parking.

    Owner Response
    Dear MichiganTrip13,

    Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • san antonio

    by Scott R on 2020-03-02 11:17 am

    went to san antonio for the weekend. Nice older hotel along the riverwalk and close to the Majestic theater. Pictures on website showed a hot tub but when we arrived was told it was at a sister property

    Owner Response
    Dear Scott,

    Thank you for your feedback and review. Our location and rich history are definitely highlights of our hotel that we are very proud of. Yes, it's true our rooftop pool along with our fitness center is at our sister property, Mokara Hotel & Spa, a few steps across the river. We apologize if you were mislead by our listing. We hope to welcome you back again when your plans allow.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review

  • Great service and nice clean update room

    by rossistheboss on 2020-02-28 10:58 am

    I was here for a week for a business meeting hosted at the facility. They were extremely accommodating and the accommodations are very nice and updated.
    Although the hotel seemed to be under going major renovations, everything was still very clean, well mapped and organized.
    The only reason I cannot get this hotel five stars, is the food quality from room service wasn't very good. I had room service more than once, and each time the food wasn't on the same level as I would've expected.
    However, the location, decor, and everything else was well worth it. Would stay here again, but maybe eat elsewhere.

    Owner Response
    Dear Ross,

    Thank you for sharing your experience and for your kind remarks regarding the level of service and accommodation you received while you were our guest. However, I apologize for the experience you had with your in room dining. This is unacceptable, and I assure you we will address this. We hope you will afford us a future opportunity to regain your confidence.

    LMDR-M, Manager at Omni La Mansion del Rio, responded to this review


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