Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Omni Royal Orleans, New Orleans


    Omni Royal Orleans, New Orleans
 in New Orleans
    Omni Royal Orleans, New Orleans
 in New Orleans

Reviews

TripAdvisor Traveler Rating:
5801 Reviews
Latest TripAdvisor Reviews

  • Perfect location, perfect stay

    by 41deannah on 2020-02-25 04:39 pm

    The Royal Omni Orleans was recommended to us for a pre-cruise stay in New Orleans. We had 3 nights pre-cruise, just a few weeks prior to Mardi Gras. We could not have been happier with this hotel.

    Booking online was smooth and effortless. I initially booked about 10 months prior to our trip. About 3 months later, I noticed that the price was less. I called, and they immediately adjusted to the new, lower price.

    Check-in was super easy. The doorman called the bell desk, and helped to unload our many suitcases from the airport transport service. Check in desk had all our details and checked us in quickly.

    Our room was beautiful. We had a deluxe queen room with a balcony. Only downside for us was that we could not smoke on the balcony, but that is their policy, so we adhered to that. Note, if you are a smoker, it is a long walk to go out front to smoke, and the steps get steep. Lol

    It was storming a few times during our stay. It was really nice that they provide towels to dry off when you come in the doors. And they will loan out umbrellas for your use while out and about.

    The location is AMAZING! Walking distance to almost anything. So many restaurants, Jackson Square, Bourbon street, Cafe Du Monde, etc.

    The on sight restaurant, The Rib Room, was very good. Had 1 dinner and 1 breakfast there.

    Highly recommend!

  • Terrible Front Desk Service and Management

    by SMdocker on 2020-02-23 10:37 am

    Terrible Front Desk Service and Management. A group of friends and I were driving into New Orleans and I quickly made a reservation 30 minutes away from our destination. Once we arrive and make our way to check in we discover the dates I selected vs the dates that were booked were off by 1 day. It had now been 1 hour since our reservation had been placed. They had no availability at this or another nearby location for the evening. When i asked if anything can be done they told me, "Sorry, no." I asked if a credit could be issued, if i could at least get the bottle of Champaign I paid extra on for the room, or if i could get any refund but it "wasn't their policy" (though when I spoke to a customer service agent they said that the management team did have that ability. The front desk was also very rude to they customer service agent when placed on the phone). I canceled the reservation because I am not able to use it. Since it is Mardi Gras weekend I'm sure they will have another full night. Still haven't see any refund. My friends and I still enjoyed ourselves despite the terrible service for a booking made within the hour.

    Owner Response
    Thank you for taking the time to post your rating. We try to maintain the highest standards of service and pride ourselves on our attention to detail, but it is clear we felt short in your case. If you have a moment at your convenience, please contact the hotel directly, Cole Parsons our Director of Rooms, he is interested in finding out what went wrong during our stay.

    Thank you for selecting the Omni Royal Orleans and we look forward to hearing from you.

    Sincerely,
    Celeste
    Executive Assistant

    EACELESTE, Manager at Omni Royal Orleans, responded to this review

  • Excellent hotel

    by Blair F on 2020-02-20 12:34 am

    This is an outstanding hotel with a great location close to most everything in the French Quarter. Bourbon Street and Cafe duMonde are but a few blocks away as are some great restaurants.

    The concierge Antonio was very helpful in getting us set up for tours before and after we arrived. He is a great source for information. The hotel itself is a very beautiful hotel with great service and a wonderful view from the roof top.
    My only complaint with this property is that there should be a free coffee service in the lobby in the morning. Other than that, I would highly recommend this hotel to anyone who wants top notch service and accommodations

  • Great Location - VERY Small Room

    by Gayle B on 2020-02-20 04:14 am

    We stayed here on Valentines night as we were passign through and did not know the area well. We wanted a hotel that allowed us to walk and was guaranteed to be clean. It was very pricey and the room was very tight, but it it was lovely and the location was perfect for us.

  • R and R and a bit of hospitality

    by h0spitality2019 on 2020-02-17 10:25 am

    This is a must stop if you want a great tasting Bloody Mary. The photograph shows a very special drink. The trimmings are great, but I like the taste.

    Our server Al or Alonso was a great mixologist. Try his drinks.
    Hat Lady and Hat Man

    Owner Response
    We take pride in giving outstanding service to every guest we welcome at the Omni Royal Orleans Hotel. We are happy to hear that your visit was no exception. Thank you for leaving the wonderful review! We look forward to seeing you next time.

    Sincerely,
    Celeste
    Executive Assistant

    EACELESTE, Manager at Omni Royal Orleans, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.