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Omni Royal Orleans, New Orleans


    Omni Royal Orleans, New Orleans
 in New Orleans
    Omni Royal Orleans, New Orleans
 in New Orleans

Reviews

TripAdvisor Traveler Rating:
5731 Reviews
Latest TripAdvisor Reviews

  • Wedding get away with friends

    by lmgranberry on 2019-09-16 08:00 am

    We had the pleasure of spending our wedding weekend at the Royal Orleans with several friends. Ms. Julie Yates, event director was absolutely fabulous, making every detail of our stay perfect. We had a variety of rooms from the Presidential suite to the regular king with balconies. We were sent champagne for our special night and had a fabulous meal in the Rib Room. Im sure we will be going back next year to celebrate our first anniversary. I would highly recommend this hotel to anyone.

    Owner Response
    Congratulations on your recent nuptials!!! Thank you very much for taking the time to complete your review after your recent stay at the Omni Royal Orleans. We're so happy to hear you fully enjoyed your experience and that Julie Yates and our other associates made such a positive impression and you enjoyed your dinner in the Rib Room. We think we have the absolute best associates working here together and will be thrilled to learn of your complimentary feedback.

    Thank you for staying with us and we look forward to welcoming you back again to celebrate your 1st Anniversary.

    Sincerely,
    Celeste
    Executive Assistant

    EACELESTE, Manager at Omni Royal Orleans, responded to this review

  • Wonderful Hotel

    by apd1015 on 2019-09-16 05:57 am

    What a great place to stay ! We chose this hotel based on reviews on Trip Advisor as well as how management responded to reviews. The location is great, a short two minute walk to Bourbon street for all the action, as well as the quaint shops and amazing dining all around the hotel.

    The hotel is large and beautiful, so elegant in design and decor. Stunning art work abounds. Great rooftop pool with a bar for beverages. The pool was clean and refreshing. The pool area itself was immaculate and service at the bar was pleasant and fast. There is also a observation deck that allows you to view most of French quarter.

    We had room 208 that had a king sized bed ( so comfy ) and an abundance of pillows. A perfect balcony, wrought iron table and chairs and a view of Royal Street. I found the room to be well appointed and very functional. Both nightstands had outlets for charging needs. A nice sized closet with an easy to operate safe and soft robes. A large flat screen HD television with plenty of channels. Nice water pressure in the shower with plenty of hot water. Large mirrors surround most of the bathroom and my better half noted the articulating make up mirror mounted on the wall. Nice courtesy shampoo, conditioner, facial soap and lotion. A small metal tin on the bathroom sink contained cotton balls and cotton swabs which I felt was a nice touch. The room contains a refrigerator with beverages ( there is a secure seal, if its broken a cost is incurred ) there are also light snacks ( for a fee ) just above the refrigerator. That being said you can request a separate refrigerator.

    Housekeeping kept everything immaculate and well stocked during our week.

    But what really made our trip was the staff... my initial contact for questions was Celeste, who answered promptly and accurately...our reservations were handled by Julie, Who made sure I got exactly what I requested. We were greeted by Leroy at the door, he is such a southern gentleman, always a smile and great suggestions for activities and dining tips.

    Check in was super fast and easy as well as check out. The front desk staff was kind enough to hold packages for us to save us from running up to the room and unloading.

    They have large banquet and meeting rooms and we saw wedding parties as well as business functions while we were there.

    We will definitely return and I must say if you miss this hotel, you are missing out.

    Owner Response
    We take pride in giving outstanding service to every guest we welcome at the Omni Royal Orleans. We are happy to hear that your visit was no exception and that we met your expectations in every way. We think we have the best associates working here together and I will be sure to pass on your complimentary comments. Thank you for leaving the wonderful review and selecting the Omni Royal Orleans for your stay.

    We look forward to having you back again soon.

    Sincerely,
    Celeste
    Executive Assistant

    EACELESTE, Manager at Omni Royal Orleans, responded to this review

  • In the heart of the Excitement

    by best-worsecritic on 2019-09-14 01:44 pm

    Nicely position in the heart of Old Town - amazing service and helpful staff.

    Glad we we chose here - beautiful weather - plenty of flavors to choose from - will come back - very soon!

    Rib room and room services was punctual.

    Owner Response
    Thank you for selecting the Omni Royal Orleans for your recent stay while visiting New Orleans. We are thrilled to learn that we met your expectations and that our staff made such a positive impression.

    We hope to welcome you back again soon!

    Sincerely
    Celeste
    Executive Assistant

    EACELESTE, Manager at Omni Royal Orleans, responded to this review

  • Good French Quarter Experience.

    by AZ1912 on 2019-09-14 10:25 am

    This hotel has it all. It is one block south of Bourbon within easy walking distance of the sites. The rooms are well done, but a little small because it is an historic hotel. The AC is cold. Ask for another room if it is noisy.There is a roof top bar and pool. The staff is nice and very competent. Check out their internet site. We will stay there next time..

    Owner Response
    We sincerely appreciate the review you recently submitted after your stay. I am pleased to know you enjoyed our location and services, and that you would consider returning if your travel plans bring you back to New Orleans.

    Thank you for selecting the Omni Royal Orleans Hotel

    Sincerely,
    Celeste
    Executive Assistant

    EACELESTE, Manager at Omni Royal Orleans, responded to this review

  • Service Excellent and the Rib Room - Amazing!

    by April M on 2019-09-14 06:41 am

    The front desk staff was superior, and the bellmen fantastic and helpful beyond belief! The decor is opulent and cool, lots of marble and fresh flowers on the tables daily. The Rib Room dinner was pricey but well worth the dollars, excellent service and the food was absolutely the best.
    There is a rooftop pool; saltwater, with a nice bar. It is a lovely way to escape the sometimes oppressive humidity and heat of this beautiful city. Refreshing and super clean.
    The bartender "Heather" was simply beyond amazing; my husband and I have traveled and sampled many hotel bars, and Heather made our top bartender list for sure. She is super-friendly and helpful, makes you feel like part of the family.
    I will tell you, though....if SAM is at the bar, give it a miss...total idiot, poor service from him and we avoided the bar if we saw that he was present.

    Owner Response
    Thank you for taking the time to post your comments regarding your stay at the Omni Royal Orleans. We're so happy to hear you fully enjoyed your experience and that Heather made such a positive impression, she will be thrilled to learn of your complimentary feedback. I am sorry to hear about your experience with Sam as this is not a usual occurrence. Our team is steadfastly committed to providing a great guest experience. I have forwarded your comments to the food and beverage management team, comments like this help us to evaluate and make changes that may benefit our operation and our guests experiences.

    We hope that you will come back again and we thank you for staying with us.

    Sincerely,
    Celeste
    Executive Assistant

    EACELESTE, Manager at Omni Royal Orleans, responded to this review


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