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Omni San Francisco Hotel


    Omni San Francisco Hotel
 in San Francisco
    Omni San Francisco Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
6161 Reviews
Latest TripAdvisor Reviews

  • over-priced

    by robert43218 on 2019-11-17 07:23 pm

    Even with an upgrade to a premier room on its uppermost floor, this hotel failed to compare favourably to others in its price category. The hotel is attractive though awkwardly located; the rooms are well appointed though somewhat small. The staff offer uneven treatment--extremely friendly and helpful in some cases, cool and impersonal in others. As a Silver Select Member, I expect greater consistency and better quality service, especially since the price of accommodation is higher than better properties nearby.

    Owner Response
    Dear Robert,

    Thank you for taking the time to review your experience at our hotel. We truly value our guests' feedback and make every attempt to incorporate constructive comments into our business procedures. Our pricing is comparable to similar hotel in the area and we feel we provide good value given our quality of service. We regret that this was not your impression and offer our apologies. If you have a moment to provide additional feedback, please contact us directly.

    Sincerely,
    James Lim
    General Manager

    James L, General Manager at Omni San Francisco Hotel, responded to this review

  • Great stay at the Omni San Francisco

    by rra337 on 2019-11-17 07:31 am

    Just came back from a week-long visit to San Francisco. The Omni was a fantastic place to stay. Well located in the financial district, the hotel lives up to expectations. Rooms are spacious and clean, with very comfortable beds. No noise coming from the street or the air conditioning, which helps to have a good night's sleep. The decor is very traditional and elegant, not trendy. The restaurant at the hotel is first rate.The only downside for me is that the gym is quite limited but that would not deter me from coming back next time I need to be in SF. Would definitely recommend.

    Owner Response
    Dear rra337,

    Thank you for taking the time to review your recent experience with us. We are very glad to hear you enjoyed both the hotel and dining Bob's. We are delighted to share with you that we will be refreshing our Fitness Center soon with brand new equipment, including Peloton bikes!

    Thank you again for your review. We look forward to having you back soon to see the new Fitness Center!

    Sincerely,
    James Lim
    General Manager

    James L, General Manager at Omni San Francisco Hotel, responded to this review

  • Love- every amenity, luxurious.

    by Toshisan on 2019-11-10 12:29 am

    On the 17th floor I heard ZERO noise from the street.
    Staff very professional and welcoming. The type of hotel where every staff member greets you pleasantly when you're walking down the hall. Evening doorman was so kind when I arrived and tripped over my shoelaces- went above and beyond!
    Not sure why people say the decor is dated; it's standard/nice, immaculate, marble bathroom, SUPER comfortable bed. Gym was fine, a little small, but with a seemingly full time attendant keeping it up, they had towels in a little fridge, etc. The hotel somehow knew it was my birthday when I was there and I walked into my room to find a mini bottle of wine and a piece of cake with Happy Birthday (My name) written on it! LOVELY. Oh and the maid FOLDED ALL MY CLOTHES that were left out.

    Owner Response
    Dear Toshisan,

    Thank you very much for sharing your most recent experience at the Omni San Francisco! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future!

    Sincerely,
    James Lim
    General Manager

    James L, General Manager at Omni San Francisco Hotel, responded to this review

  • Super friendly staff

    by LarnisLegend on 2019-11-07 06:00 am

    Excellent hotel. Staff is super friendly. Location is great. Would give 4.5 stars if I could. The only slight drawback is the rooms are a bit tired. It needs a bit of a refresh. Hotel is super clean and the bed is comfortable. Overall a good choice!

    Owner Response
    Dear Larnis,

    Thank you for the your kind review. I greatly appreciate your recognition of our friendly team and amazing housekeepers. We hope to welcome back again soon!

    Sincerely,
    James Lim
    General Manager

    James L, General Manager at Omni San Francisco Hotel, responded to this review

  • Delightful third stay

    by David B on 2019-11-06 08:55 am

    My wife and I have now stayed three times at the Omni for weekend get-aways. Each time we were greeted as long-lost friends by the amazing warm and competent staff, including the 24 hour doorman. The property is in terrific shape - the lobby is spectacular and always has a magnifcent fresh bouquet of flowers to greet you. The rooms are generous and well laid out. We are particularly enamored with the courtyard-facing rooms, as they are away from the street noise and are DEADLY quiet, which we love. This last trip we tried a delicious breakfast in bed - which was delivered quickly and presented beautifully. There is 24 hour room service - a great plus. The shower is wonderfully luxurious, which we both enjoy. And the beds and pillows are to die-for!

    If you join the no-charge Omni Club (I don't remember the actual name) there are many benefits including free wi-fi, instant check-in and other goodies.

    While the location is a bit off the beaten track (its in the middle of the financial district) - everything is a short LYFT or UBER ride away, or better, walking distance to all sorts of public transportation, including a cable car right outside of the front entrance. We will always return to the Omni - a very good bargain given the room charge, as well as a wonderfully comfortable and enjoyable stay.


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