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Palmer House®, A Hilton Hotel


    Palmer House®, A Hilton Hotel
 in Chicago
    Palmer House®, A Hilton Hotel
 in Chicago

Reviews

TripAdvisor Traveler Rating:
10175 Reviews
Latest TripAdvisor Reviews

  • What a beautiful hotel

    by 222clairex on 2018-11-13 02:56 pm

    This hotel is a vacation all in itself. Full of history character and culture. In a great central location. I had the breakfast on one occasion and buffet style was varied and plentiful with attentive and chatty waiting staff. Generally the hotel was very busy because of marathon weekend but it all flowed well and was a pleasant experience to stay here. Rooms were comfortable and clean

  • Weekend getaway

    by MaRR1900 on 2018-11-12 02:45 pm

    Decided to stay at the Palmer house not realizing the size and stature of this hotel. I was a bit displeased with the small size of the room, but we were not there to stay inside. Our room was right off the hall from the elevators so we heard them all night. Loved the look of the hotel, but the hotel floors are a simple maze but can be confusing. Unless you get a vip room with single elevator access.

    Owner Response
    Hello MaR1900,

    Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive the typical Palmer House experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed the mark.

    I understand how the size of your room and elevator noise can negatively affect your stay. We regret to hear that these factors played a negative role in your experience at our hotel. Since we are a historic property we offer many different room options. Our team would be happy to work with you during a future stay to make sure that your accommodations are to your liking. Rest assured, your comments will be a crucial factor for our team as we continuously search for ways to improve our service.

    We understand that you have many options in the city of Chicago but it is always a pleasing feeling whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House!

    Sincerely,
    Alhaji Abubakar
    Hotel Night Manager

    AlhajiA8, Manager at Palmer House A Hilton Hotel, responded to this review

  • Beware Theft!!

    by Wael A on 2018-11-12 10:38 am

    My wedding ring was stolen in the morning of my checkout. Had it on dressor, went for breakfast and came back to find it was gone. Security tell me the cleaning staff went into room when I was gone but they didnt do anything. Horrible experience no compensation so far and i actually had to call them during my second day to service my room ( never done)

  • Lovely Elegance

    by davidtC7269CS on 2018-11-12 09:35 am

    This is a grand hotel in a great location, we were able to walk everywhere. What a beautiful rotunda, patrons seemed to gather there throughout the day. We enjoyed martinis in the lobby bar each night. Our room was comfortable and clean.

  • Perfect getaway weekend!

    by ElleMeno on 2018-11-12 06:54 am

    This was a wonderful hotel and I can't wait to go back!

    I stayed here with a friend for a weekend - different rooms on the same floor. The check in process was very easy - busy but we were Hilton Honors so we had a faster line. The hotel itself is gorgeous and I walked around staring up at the ceiling and light fixtures most of the time.

    The elevators are quick and I never waited more than 30 seconds for one, even being on the 17th floor.

    No coffee maker in the room, but there is a fridge and a Starbucks on the first floor which was more than adequate. And they had an urn of cocoa in the lobby which was so nice to have on a freezing day! It was little touches like that that make a place lovely to stay in.

    The room (King) was spacious and had a closet and 2 chairs which was nice. The bathroom was bright. Housekeeping was great, too, and we could safely leave our bags after check out while we spent another day in the city.

    It's the perfect location to walk all around - we went to the art museum, and on a river tour, and felt very safe walking around at night.

    It was such a cool hotel and with great history and still very well run.

    The restaurant - Lockwood, we tried to eat there but the hostess was not at the desk and despite people's repeated attempts to get someone to pay attention to the line of people waiting at 6pm on a Saturday night, everyone just ignored us. We went to Vapiano across the street instead which was really good and got us to Hamilton on time. That was the only downside to the place.


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