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River Street Inn


    River Street Inn
 in Savannah
    River Street Inn
 in Savannah

Reviews

TripAdvisor Traveler Rating:
2009 Reviews
Latest TripAdvisor Reviews

  • Disapponited

    by kristywatson2016 on 2019-11-12 03:52 am

    Room was not cleaned from previous guest. Excellent location and would stay again only if renovations are complete and they clean the rooms. Glue and drywall debris on the floors. Floors had not been vacuumed or mopped upon our arrival or during our stay. Items from previous guest were on the floor

    Owner Response
    We appreciate you staying with us recently kristywatson2016. I would like to apologize for any inconvenience you may have encountered during your stay. I assure you that your comments are appreciated and will provide Housekeeping the opportunity to improve. We want you to have a pleasant memory of our property and of our employees. Please accept our apology and know that the River Street Inn is committed to providing an excellent experience for you during your next stay with us.

    Jennifer H, Manager at River Street Inn, responded to this review

  • Perfect Honeymoon

    by ermckaig on 2019-11-10 12:27 am

    Upon arrival the front desk employees were wonderful and welcoming! We asked about the ghost of the hotel and they delighted us with their stories.I wish I remembered their names, but unfortunatley did not get them at check in. We loved our beautiful room that was River Street View. It was recently remodeled and beautifully furnished.There were a couple of hicups, wrong remote in the room and the phone was not working. The front desk had both issues addressed immediately. We had a great night sleep, but when I went to take a shower the water was luke warm at best and the elevator was not working when we left out for the day. Again, the front desk, Mia, resolved the shower issue immediately and offered to discount our room for all the inconveinces. After that we had zero issues. We attended one of the Manager Receiptions at which Ms. Jackie greeted us and poured our wine and offered us an array of appetizers. We sat to drink then met another employee that mentioned she is getting married within next couple of weeks. She was very informative sharing different sites and restaurants we should visit. The friendly service continued upon checkout with Maya and Ashley and Cedric took care of our valet parking. My new husband and I truly had a perfect honeymoon staying at River Street Inn, the location, ammenities and staff made the stay exactly what we hoped it would be. We are looking forward to staying next year for our 1 year anniversay.

    Owner Response
    Congratulations ermckaig! Thanks for leaving us such a wonderful review. We are glad that you and family loved our services; our dedicated staff will be pleased to learn of your praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We look forward to welcoming you back for your first anniversary! Thank you, once again, for your kind words.

    Jennifer H, Manager at River Street Inn, responded to this review

  • Best Friend weekend.. meet new friends.

    by Mary E on 2019-11-08 02:08 pm

    The most amazing hotel. Cocktail hour with Val.is hospitality plus! Superb hors d'oeuvres .Great atmosphere.
    Southern hospitality at its finest here in Savannah Georgia love it will be back soon.And she takes request

    Owner Response
    Thank you for your comments on the River Street Inn Team Mary. We are fortunate to have a dedicated and caring staff and will share your review with Miss Val! We hope to see you again the next time you're in Savannah!

    Jennifer H, Manager at River Street Inn, responded to this review

  • Old Historic Hotel

    by annelC7679VC on 2019-11-07 07:18 am

    Normally I would give 4 stars, but because this hotel was undergoing renovations and we were not told, I have to give it 3 stars. While the rooms were very clean, comfortable and pretty, the air conditioning was not working in my room. I had to call the front desk several times about this only to find out the air was never reconnected after renovations. Some of the rooms, you had to take 2 elevators to get to the room. The Valet parking at this hotel was extremely helpful and accommodating. Due to the hotel being quiet about the renovations, I am not sure I would stay here again. My friends were unable to sleep due to the noise from renovations. The good thing I will say, is the hotel is in a very good location.

    Owner Response
    Thank you for staying with us annelC7679VC. We apologize if your stay was affected by our recent renovation. The air was never disconnected during renovations so we will review that comment with our team. Being two seperate 202 year old buildings, one wing of the hotel is off-set from the other, which is why there must be two elevators. We apologize if this was confusing. Due to the historic nature of the property, we have tried to simplify the process. We appreciate your feedback and do hope you will return to see us on a future stay in Savannah.

    Jennifer H, Manager at River Street Inn, responded to this review

  • Great Location

    by milltravel59 on 2019-11-06 07:27 am

    This was our second visit here. We booked 3 standard rooms for our family. We got king beds on the river side, great view. The rooms was very small. Our guests had trouble getting the rooms warm enough. The ceiling fan/light also has a mind of itself (ghosts?) The bathrooms are updated but no space to spread out your toiletries or make up. My husband & I had a corner room on the 3rd floor which had 3 large windows, but a very lumpy mattress. We felt the head was lower than our feet.
    I write this so the management will make some changes. Love the location and staying in a historic hotel. Love seeing the ships go by. Drapes on the windows would also be nice. Staff was very nice & helpful. Tried to use bikes but they were already taken. Last time, we had a larger room on the 4th floor which was wonderful. We will be back to visit Savannah.

    Owner Response
    Thank you for your feedback milltravel59! We appreciate your review and will address it with our team to ensure that each guest has a fantastic stay. We hope to see you again on a return visit to our beautiful city!

    Jennifer H, Manager at River Street Inn, responded to this review


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