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River Street Inn


    River Street Inn
 in Savannah
    River Street Inn
 in Savannah

Reviews

TripAdvisor Traveler Rating:
1947 Reviews
Latest TripAdvisor Reviews

  • Reality doesnât match pictures, smell in hallways, construction.

    by 94sebak on 2019-08-20 07:04 pm

    I agree with review by D D. We arrived late at night and receptionist gave us the worst room without any view. Room did not have a fridge, we went to complain and were told that we're to aggressive with our request. 3 minutes after we were told there are no other rooms she gave us a 'special' upgrade. Really? It seems like she wanted to give us the worst room in the whole hotel. There is construction going on and there is a strong paint odor in the hallways and dirty, dusty carpets from construction. My friends room had dust on the telephone and stand. Our bed had a support with a 2x4. Cards for the room stopped working on the elevator which was the only way to get to our rooms. We had to walk through construction zone in order to get to our rooms. That's unacceptable as I'm allergic to dust. The only positive thing is that day receptionist was nice and very helpful. Pictures on Expedia do not match reality. It's also more expensive than other hotels in the district.

    Owner Response
    Thank you for your feedback 94sebak! We apologize for any inconveniences you had during your stay with us. Our team tries to make every guest feel at home and we will review your feedback with them to ensure our high level of guest satisfaction standards is being met. We are indeed undergoing an extensive renovation and apologize for any inconveniences our remodel caused. We hope you can come see our changes after renovation is complete!

    Jennifer H, Manager at River Street Inn, responded to this review

  • Stay here!

    by Ritebad on 2019-08-17 04:56 am

    The charm of the true southern hospitality. Staff very professional, very helpful when asked questions, hotel is lovely and in a perfect location. Will stay here again! Food in restaurants was delicious. Did not need to use car, sites to see so close.

    Owner Response
    Thank you for your review of the River Street Inn, Savannah Historic District Ritebad. We're pleased when our guests enjoy their stay with us and appreciate our unbeatable location, friendly staff and of course our beautiful, historic 200 year old building! We look forward to welcoming you back soon!

    Jennifer H, Manager at River Street Inn, responded to this review

  • Lovely stay

    by Robin O on 2019-08-17 03:53 am

    Room was clean and beautiful, view was amazing, staff was friendly and efficient. The location is perfect for all of the shopping, dining, and nightlife you could want in Savannah.Will definitely stay here again!

    Owner Response
    Thanks for staying with us Robin. We are so pleased you enjoyed our fantastic waterfront location and our dedicated team. We hope you can stay with us again on a return trip to Savannah!

    Jennifer H, Manager at River Street Inn, responded to this review

  • Nice view, choose wisely

    by tnb2011 on 2019-08-15 11:07 am

    Check your charge for VALET, our reservation says $32 per night, and we were charged $34 per night. When we brought it to the staffs attention at check out, we were told, oh we changed it.
    Planned a romantic weekend with my wife. Arrived Friday night, confirmed our reservation with the front staff. Checked into room 524, and was "hit in the face" with the smell of mold/mildew. After trying to convince ourselves it was due to the age of the building...we could not stand it any longer. Went to the front desk, to express our concerns (see other reviews regarding the same issues) and the possibility of switching rooms, we were offered a "spray". After some discussion that this was not a solution...we were offered another room.
    I would recommend asking for a room with hard floors vs carpet, this seemed to solve the issue.
    Upon checkout, the front desk staff provided us a bill that included Valet and a destination fee, even though we confirmed Friday all was paid for excluding valet. We tried to show the stuff our reservation, she did even look at it. We were informed that she did not do it, that she could not fix it, and I would have to call back tomorrow. When i asked to speak to a manager on duty, I was advised that she and housekeeping were the only staff members working. When I asked her to call a member of management staff, I was informed that she did not have their number. Seeing this was going nowhere, and after several attempts by this staff member walking in the back to speak with "housekeeping" I was given a card with the GMs information on it. Shortly after this I was asked to step aside she needed to help other guest..never a thank you, i'm sorry, nothing...some much for the Savannah Hospitality you hear about!
    Spoke with Glenn Anderson the GM the following Monday to express my concerns...his response to the smell, we have been getting that a lot lately. In regards to being told no manger was on duty, he said, in some many words I was lied to, there is ALWAYS a manager working 7 days a week. No worries though, he attempted to right the wrong and invited us back in October to personally see the $4 Million in renovations that are doing that will be complete then....of course he offered us a complimentary night...right....nope. Just admitted all that was wrong, and told me have a good day!
    We were issued a refund for the over payment on VALET and being charged twice for the destination fee.

    Owner Response
    Thank you for your feedback tnb2011. We appreciate you staying with us recently and would like to apologize for any inconvenience you may have encountered during your stay. We are so pleased that our team was able to relocate you to a room more to your liking and we hope you enjoyed our fantastic waterfront location. Being a 202 year old converted cotton warehouse, we do face unique challenges but we are looking forward to updating our HVAC system during our current renovation. We hope you enjoy your next trip to Savannah!

    Jennifer H, Manager at River Street Inn, responded to this review

  • Great place with beautiful view of the river

    by Sapphire08 on 2019-08-11 08:10 am

    The hotel was beautiful and centrally located so walking everywhere was easy. The staff was courteous and helpful, particularly Cedric Woodson (parking valet). The only negative of our visit was the main elevator did not work so for old, arthritic knees, the stairs were a challenge.

    Owner Response
    Thank you for staying with us Sapphire08. We are glad you enjoyed our fantastic waterfront location and our dedicated team. We apologize for any inconveniences you experienced during your stay with us. We are beginning an extensive renovation and hope you can come see our changes the next time you're in Savannah!

    Jennifer H, Manager at River Street Inn, responded to this review


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