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The Ashton Hotel


    The Ashton Hotel
 in Fort Worth
    The Ashton Hotel
 in Fort Worth

Reviews

TripAdvisor Traveler Rating:
468 Reviews
Latest TripAdvisor Reviews

  • Great Customer Service

    by pj01988 on 2019-03-04 09:58 am

    My wife and I have enjoyed stays at the Ashton multiple times. This time we needed to make a reservation for a visitor to our business from outside the country. The reservation required special handling and the innkeeper Marcella Vega couldn't have been more helpful. We will continue to use and recommend The Ashton.

  • Perfect location to experience downtown Fort Worth

    by Tracy M on 2019-03-04 05:01 am

    This hotel was such a nice hidden surprise. It is very quiet. We slept until 11:00 am because the window shades kept the room so dark. It was a nice break from a loud, bright, busy hotel. We walked to a very nice steak house and walked to stores. You really don't need to Uber or rent a car during your stay. If you stay on a Saturday, you should make reservations to have tea at the hotel at 2:00. It is $50, but worth every penny. Great hotel and everyone is friendly and helpful.

  • Great hotel for business

    by eshaffer2009 on 2019-02-27 12:16 am

    Really impressed by the Ashton. Large clean renovated room, mine had a claw foot whirlpool tub.
    I love the old hotels with some history and architecture.
    Staff was awesome, breakfast was very good with a classy restaurant.
    A little more than I wanted to spend, but I wasn't paying - its business. Location was ideal.

  • Don't waste your money!!!

    by Sightseer47062028543 on 2019-02-18 04:23 am

    Do not stay here. For a 5 Star boutique hotel it is very poor. We maid 500 dollars for the night and just The overall appence and amenities lacked tremendously. We will be staying at the Omni on our next weekend In Ft Worth.

    Owner Response
    Sightseer47062028543,
    Thank you for your review regarding your recent stay at the Historic Ashton Hotel. We apologize that your stay was not to your standards. This is very uncharacteristic of our hotel and our service team. I would like to speak with you further regarding your stay so that we may work on improving our standards to ensure that all future guests have a memorable and enjoyable stay. I am available by phone and can be contacted directly at the hotel Tuesday- Saturday.
    I look forward to speaking to you soon
    Again thank you for your review and letting us know where we are lacking in service.
    Have a wonderful day

    Marcella V, Manager at The Ashton Hotel, responded to this review

  • Lack of care

    by Tour37271062031 on 2019-02-15 03:34 am

    We stayed at the beautiful Ashton as we have several times in the past. This time was different. The front desk manager went against the arrangement I had worked out when I booked our room. Later in the evening when we returned to our room, we had a mysterious water leak from an unknown source. All the carpet around our bed was soaking wet. We informed the front desk and they sent maintenance up to our room. Maintenance attempted to dry our carpet with a towel but it didn't work. The maintenance man then provided us with two "free" breakfast vouchers which were titled "make it right". He informed us, due to our room being soaking wet, they wanted us to enjoy a free breakfast on them to make up for the room. The following morning my wife called to order breakfast for us. My wife spoke with the same "rude" manager I had spoken with upon checking in. This lady told my wife we could order breakfast however it would still cost us more money. My wife explained to the manager we had free breakfast vouchers due to our room being messed up. The rude manager was very smug while laughing and saying the breakfast would be free. She continued to laugh and say we would have to pay an extra $6 per plate for them to actually prepare it and bring it to our room. She then added we would also have tax per plate as well as "tip" per plate. I walked the free vouchers down to the front desk and spoke with this rude manager. I explained to her that the maintenance man provided these to us and advised me, we could order breakfast to our room for free due to the malfunction in the room. I explained to this lady that we had not asked for anything at this point. These were just provided to us to "make it right". We paid a lot of money to stay in this room. The following morning the carpet was even wetter and it covered a much larger area. The manager refused to honor the vouchers provided to us under the terms indicated to us. She continued to laugh and thank me for notifying them about the room. She stated they would now be able to fix the problem and this would allow for a nice stay for the NEXT patrons. I asked the manager what about us who had already paid and she just said sorry. I feel there could have been something a hotel like this could have done to correct this issue and maintain a loyal customer. We choose to stay at a nicer hotel such as this one for several reasons such as cleanliness, historical significance and peace of mind. This is no longer the case here.

    Owner Response
    Dear Tour37271062031,
    Thank you for your review regarding your recent stay at the Historic Ashton hotel. I would like to apologize if my behavior came off of rude or smug, that was not my intention. We do require a credit card for check in, which is authorized for full amount of room and tax plus incidentals. It is the hotels policy to not accept cash at check in but rather at departure, this is a common practice at hotels, and has been a policy at our hotel for the last 3 yrs. As explained to your wife and to your self at check out, the breakfast coupons cover breakfast in the hotels restaurant, and any breakfast ordered through room service does have a delivery fee and service charge associated with it. I informed your wife of this as I did not want you to have any surprise charges at check out, as at check in you were not able to provide a credit card for your full charges. Our engineering team check your room after your departure, and did not find any leak in the guest room, so the issue of the wet carpet was not due to a leak. We did make an adjustment to your rate, which was equal in price to the parking charge, so that you did not have any additional charges to your wife's credit card which was authorized for incidentals. Thank you again for your review of the Historic Ashton.
    Have a great day

    Marcella V, Manager at The Ashton Hotel, responded to this review


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