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Boar's Head Resort


    Boar's Head Resort
 in Charlottesville
    Boar's Head Resort
 in Charlottesville

Reviews

TripAdvisor Traveler Rating:
1392 Reviews
Latest TripAdvisor Reviews

  • Mid-week escape

    by RichardM8388 on 2019-05-19 07:05 am

    We really enjoyed our stay. The facilities and staff are going through what seems to be a major reboot which given their substantial investment you can see the commitment to succeed. Service was very good. Some additional training for the spa would help.

  • Two ningts

    by DayTrip22126478731 on 2019-05-17 07:01 am

    Hello, when we checked out on May 9th our breakfast tab had not been posted so you promised
    to email our receipt but it was not received. Please send.

    At that checkout we also made a reservation for the night of May 14th and did get a receipt under the door. After arriving home we noticed the room rate was $205 as opposed to the previous $132 rate. We would appreciate a credit.

    When making the latter reservation we requested a dinner reservation in the Mill for 6:30 p.m. but the clerk failed to do so, however, we were promptly seated.

    We dined and breakfasted in the Mill on both visits and are sad to report the food did not live up to your four-star rating. Particulars can be provided.

  • Fiona at the front counter was amazing!

    by Megan M on 2019-05-16 07:43 am

    To start off, our stay wasn't going as planned. At first, I was very disappointed because the description of the room says, "views of our well-manicured resort grounds," so I was expecting a descent view for the money we spent. Instead, our view was of the roof of another building, and the only lawn you could see was through trees, not at all the view they were bolstering about. Our room was also very hot, fluctuating between 72 and 73 degrees. Not ideal for me or my significant other. We set the AC down and went out for evening, about two hours, to let the AC run and go to dinner. Much to our surprise, when we arrived back in our room, it was still 73 degrees! When we called the front desk, they sent up a maintenance guy, only for him to tell us how to use the thermostat and not actually look at the unit itself. After another 30 minutes of the room not cooling off at all, and the room service was by phone only, but the phones weren't working properly, so my significant other and I decided to go downstairs and express ourselves in person to the front desk. Now this is the only reason I'm leaving more than one star: Fiona. She was exceptional. She upgraded our room and moved us to a new room, and offered to have a bellhop move all our items for us. She checked the new room's AC for us and gave offered us room service without a fee. She gave us a free buffet breakfast, and was extremely apologetic. In the morning when we checked out, she covered as much of our room service fees as would be allowed. She was amazing, definitely went above and beyond her job. Even though we didn't get the stay we were looking for, Fiona definitely made sure we enjoyed our stay.

    Owner Response
    Dear Megan M,

    Thank you for sharing a review about your recent visit. We regret to hear your stay did not turn out as expected. Our goal is to provide a first class, memorable experience for all our guests, and we will use your comments to improve our communication and service skills. Thank you for taking the time to share your experiences with us. We'll be sure to pass along kudos to Fiona as well. I do hope that you will come back and give us a try again in the near future.

    Warm regards,
    Russ

    russcronberg_gm, General Manager at Boar's Head Resort, responded to this review

  • Wow what a beautiful property

    by 649garyo on 2019-05-15 06:10 pm

    Boar's Head Resort is located in a very picturesque area of Charlottesville and it fits in perfectly. The landscaping and buildings are picture perfect. Don greeted us as we walked up to the registration building and said he would guide us to our rooms once we registered. Signing in was breeze and we were provided with a detailed map with our room location marked. We were too late for lunch in The Mill Room so the Sports Club was recommended. As promised Don led us to our building in his golf cart and assisted with our luggage. A great ambassador for Boar's Head he told us about the recent renovation and details about our rooms.
    We had lunch at the Sports Club and it was very good, we had the Dagwood Sandwich and the Wrap. Very generous portions. The staff is great also, very polite and helpful.
    There is absolutely nothing to complain about regarding the rooms, spotless and perfectly furnished. Each room also had a large balcony with table and chairs. The hvac control was a bit difficult to work for me, I never could get the fan to turn off completely.
    We had lunch in The Mill Room another day and the Smashburger was delicious, my cousin had the crab cake and he said it was very good.
    An ad on the in-room pad said there was complimentary coffee, tea and pastries in the registration area in the mornings but I never saw pastries. There was coffee and tea and the coffee was very good.
    A great stay and I hope to stay here again next time I'm lucky enough to be in Charlottesville.

    Owner Response
    Dear 649garyo,

    Thank you for choosing to be our guest and taking time to share such kind words about the service you received from our associates and your overall experience. We are delighted to learn how pleasant your visit with us was and look forward to opening our doors for you again next time you travel near our area.

    Warmest regards,
    Russ

    russcronberg_gm, General Manager at Boar's Head Resort, responded to this review

  • Exceeded expectations

    by Nomad55169282756 on 2019-05-15 05:27 am

    Fantastic room that was accommodating to my pet. Exceptional service and food at the Mill Room. Trails were great for getting the dog outdoors. Overall a very enjoyable experience.Will be back for Memorial Day Weekend.

    Owner Response
    Dear Nomad55169282756,

    Thank you so much for your review. We love to have feedback like this and will be sure to share it with our entire team as it is truly a team effort to ensure memorable experiences like this consistently happen. Thank you again and we look forward to your return visit on Memorial Day Weekend. Be sure to check out our website as we have a lot of events planned, e.g., movie on the outdoor screen, live music, outdoor activities, and fireworks Sunday evening.

    See you soon,
    Russ

    russcronberg_gm, General Manager at Boar's Head Resort, responded to this review


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