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The Broadmoor


    The Broadmoor
 in Colorado Springs
    The Broadmoor
 in Colorado Springs

Reviews

TripAdvisor Traveler Rating:
1538 Reviews
Latest TripAdvisor Reviews

  • Mixed feelings

    by johnkoehn on 2018-08-15 08:21 pm

    I have mixed feelings about the Broadmoor. It is undeniably a classy and elegant place. The staff are friendly and helpful and the grounds are beautiful. But during my recent stay, I was underwhelmed by the overall experience.

    My wife and I spent three nights there recently to celebrate our anniversary and were disappointed with the experience. For $500/night I expected better.

    The room was comically small -- the dresser drawers could not fully open without hitting the bed -- and the view (attached) was of the HVAC, through a disgusting tattered screen.

    We had a negative experience at one of the restaurants -- the hostess seated us, then another employee told us we had to get up and wait for a table because the hostess was wrong. A manager gave a sincere apology for the staff confusion, but the ordeal left us unimpressed.

    Overall I can't say I would recommend staying at the Broadmoor, although if you do stay there is plenty to enjoy.

  • Classic heritage with modern touch

    by on 2018-08-15 07:03 pm

    The Broadmoor brings you back to another time much like the Mount Washington Hotel. The rooms are large with a vanity and spacious closet. They need to get Queen beds and dispense with full size beds. They value service from the welcome when you arrive to the departure.
    The pool is lovely as is the spa and fitness center. Breakfast at De Lago was nice with an excellent view of the property.

  • Wonderful Respite for adults and kids

    by walker-roamer on 2018-08-14 12:31 am

    Exceptional hotel in an exceptional location. We stayed there for 3 nights and was just wowed by the ambiance. We didn't play golf but noticed very happy golfers, didn't swim in the pool but saw happy children in towels every day. We didn't rock climb, hike or do the spa but saw a lot of people happily returning from their jaunts around the property. The photos of the hotel doesn't do it justice. It's both mammoth and boutique at the same time. The grounds are immaculate with very wide walkways. I expected to see joggers running to and fro all over the place but instead I saw a lot of couple wandering about enjoying the park like areas around the hotel. We stayed in the west building where we were able to stay with our dog. The original hotel building does not allow dogs. Both buildings are almost identical. You are offered either lake view or mountain view. Since we were from a non-mountainous state we chose the mountains. Rooms were well appointed with big 2 sink bathrooms with glass shower and a soaking tub. Nice carpet throughout, mini bar, comfy bed with excellent pillows. Some rooms had balconies where you can have in-room breakfast. Towels and linens were first rate. Top notch bell people to get your luggage when you check in and a great valet system. We found room service to be better for dinner than breakfast since the breakfasts came in cold despite a warming box. Breakfast at the Del Lago Restaurant was a nice buffet but we also ordered from the menu and found it ti be wonderful...the poached eggs over fried polenta with hollandaise was superb. Their in-house Italian sausage was excellent. Reservations are a must for dinner, probably a few days in advance. We opted for the Del Lago Bar where we had dinner. The selections weren't as varied as the restaurant but we were very pleased nonetheless. The charcuterie and cheese selection was awesome as well as the pastas, salads and pizza...authentic crust!...loved the Basilicana version. Jeffery the bartender is an expert mixologist. Really enjoyed the silver-plate dining utensils, large dinner napkins and fine china and crystal. The dress code is only a coat (no tie) for dinner in the restaurant. The bar is casual. Saw a lot of casually dressed people, even some flip flops!

    They allow dogs as stated above but there ARE rules, which I heartily agree with. You must pick up after your dog. Dogs must be leashed, no exception. If you leave your dog in your room and it disturbs your neighbors the dog will be taken and placed in a kennel on the grounds at $25 per hour. They provide a nice dog bed and bowls in your room plus a hotel dog tag to wear while staying there.

    All in all, first class accommodations in every respect. And I forgot to mention that all the staff at this hotel are the friendliest and nicest you will ever meet, really.

  • Fairy tale resort!

    by LTCarp on 2018-08-13 12:56 am

    I can't say enough about our visit to The Broadmoor. The property is beautifully maintained inside and out. The flower beds and planters are gorgeous and the interior decor was exquisite. All the staff could not have been more courteous, helpful and professional. We ate most of our meals in the different dining rooms and all the food was exceptional from The Grill to the Penrose Room (the 5 star restaurant). If you have a chance to visit Colorado Springs, you must stay at The Broadmoor. It is a memory of a lifetime!

    Owner Response
    We are delighted you found our hospitality, facilities and services living up to your expectations and our traditions. Most of all, I appreciate your accolades for our staff, and look forward to sharing your kind comments with the team. Be assured that I have also shared your experience in our restaurant outlets with our Executive Chef and Vice President of Food and Beverage.

    Please know we look forward to your return and creating many more wonderful memories at The Broadmoor.

    TheBroadmoorResMgr, Vice President and Resident Manager at The Broadmoor, responded to this review

  • Higher Education Conference

    by Doug N on 2018-08-13 03:48 am

    Great venue for our company's leading advisor conference. Hail storm arrived while on campus and the Broadmoor staff hardly skipped a beat. Outstanding service, facilities and food. We look forward to coming back.


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