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The Cavalier Virginia Beach, Autograph Collection


    The Cavalier Virginia Beach, Autograph Collection
 in Virginia Beach
    The Cavalier Virginia Beach, Autograph Collection
 in Virginia Beach

Reviews

TripAdvisor Traveler Rating:
161 Reviews
Latest TripAdvisor Reviews

  • 30th Anniversary weekend

    by Dlfarruggio on 2019-07-15 12:26 am

    Before we went to the cavalier I emailed them about it being our 30th Anniversary and that I wanted to make sure we weren't looking at a parking lot from our window. No one ever responded to my email. So I started calling but no one answered a few times. So the great service they advertised was questionable. I finally got someone on the phone and told them we were celebrating our 30th and would like a room with some sort of a view not a parking lot. They say oh yes and we will help u celebrate your anniversary! Ok so I've seen some reviewers say they got flowers and candy in their rooms etc. we get there to check in room wasn't ready for 3 hours and when we finally got to it no worries not a parking lot just the roof with all the hvac units. No flowers no nada. Needless to say I was highly disappointed and my husband was annoyed. We went back to lobby and spoke w Nick Nations the manager. He said no more rooms available and then went back and checked and saw that I did call and notes were made about our anniv and the room and that they had totally dropped the ball. He took $100 off a night and sent champagne to the room. Nice enough but again high quality of service not so high. It's a pretty place - Becca's was good for dinner. I wouldn't pay the weekend prices again however. Maybe a weekday visit.

  • Elegant and fun!

    by GNR80 on 2019-07-07 10:28 am

    We stayed here and loved it! For so long, there has been no hotels of this caliber in Virginia Beach and we are thrilled that the Cavalier has been renovated.

    We arrived early and went straight to the beach and pool. You can walk or take the chauffeured extra large golf cart. Complimentary chairs and towels were provided on the beach, so no need to bring your own. We had a great lunch and some great drinks at the poolside bar/restaurant. The pool area is beautiful. The only drawback was that the pool water was ice cold in late June. We would have appreciated some slight heating of the water. (Note, there is NO baby pool, just the main pool. While there were a couple of kids, most were on the beach. It felt very much like a grown-up area.)

    We also enjoyed the beautiful indoor pool, the spa and the restaurants.

    The staff was friendly.

    The rooms were lovely, not your typical hotel room. But what we really loved is the overall retro feel of the hotel, like you were stepping back into 1922. We will definitely be returning. Great place for a romantic getaway. I would to spend the money on bringing small children here.

    A couple of things:
    - You MUST valet park your car. Plan accordingly.
    - We paid extra for a high floor room, and were placed on the 3rd floor at 4:02 pm without explanation or refund for what we paid. We brought this to the front desk's attention, but nothing was done. The low floor meant we were woken at 7:00 am by a landscaper doing some blowing outside. (WHY?!? That noise should be reserved for later times.) If you reserve a high floor, make sure they give it to you. I should have been more pushy.
    - Wait was a little long for food at Becca, but we didn't mind.

    Overall, a great place to stay!

  • Renovated property but improvements are still needed

    by 117Travelhappy on 2019-07-03 11:17 am

    I reviewed this property a year ago when it just opened. At the time I noted that staff training was needed. I have now paid another visit to this property and found the same problem. The building is nicely renovated, but the staff are lacking in terms of the customer service one would expect for rooms that are priced at the top of the market. If this hotel aspires to be top flight they need to teach the staff, especially the front desk, the skills needed for the hospitality industry. For example, as a frequent guest to Marriott properties I expected the front desk to address my requests and recognize my frequent guest status. None of this occurred(and I see from other reviews that I am not the only one to raise the issue). I have learned there is a new manager of the property. I hope their priority is to improve the guest experience. It is a shame when a guest is left with a bad taste in their mouth for a property as nice as this one could be, due to personnel issues which should have been dealt with and weren't.

  • Six star hotel with one exception.

    by davidt4 on 2019-06-30 06:40 am

    As a titanium Marriott member just stayed here 3 nights. The hotel and facilities are beyond gorgeous. The renovation was so impressive we bought the cavalier hotel book about the restoration. Beach club is beautiful and the manger Andrew had this place running perfect with smiling cheerful employees even in the heat. Rob and the valets and doormen also excellent. Hunt room managed by Nick also provides excellent service and food. We were impressed. Only big negative, what the heck is going on with the signature restaurant . All the guests at the beach club were commenting how mixed up and poor service was with long delays at Becca and no manager in sight. Bad when becca is sadly the negative talk amongst guests. The manger of the beach club should give becca make over with service, again Andrew was excellent!!

  • Babymoon to remember

    by lonelynightsonroad on 2019-06-24 08:38 am

    My wife and I had a wonderful babymoon at the Cavalier recently. We hope to come back again in the future.

    The hotel - what a beautifully renovated property! From the moment we drove up the driveway past some of the residences, we were constantly impressed. Check in was efficient and I got a small upgrade to a corner room suite as a Marriott plat elite member. The room was bright with lots of windows and the bathroom was huge and well appointed.

    Becca - Sitting outside on their patio enjoying the morning breeze was a great start to the day.

    Raleigh Room - this is basically a hotel bar, with free coffee in the morning, and drink service each night. I was impressed with the relatively low drink prices and the ability to take those drinks out to the loggia or beautiful grounds, which had plenty of seating spread around.

    Beach club - We spent two days enjoying the pool and service at our chairs, with some time at the beach as well. The service from every staff member was great (special shout out to Andrew for doing a great job serving everybody). The pool was never too crowded and was quite spacious. There were always at least a few chairs open, even on a weekend. Service at the beach club grill was also good. Prices for drinks and food were lower than I expected (beers starting around $6 and wine starting at $10, entrees starting around $15) which helped us decide to just stay at the beach club for dinner, where food was pretty good each meal.

    There were a few negatives I wanted to call out.

    1. There is a lot of construction going on right next to the beach club where a new Marriott is being built. It wasn't an active site over the weekend but on Monday it was very loud with construction noise, which is just a few hundred feet from the chairs at the pool.

    2. At the Raleigh Room, my wife had a club soda with lime. She was asked by a server if she wanted some more club soda and accepted. She ended up being charged $5 for club soda twice, which I thought was a bit excessive. The server should have made that more clear rather than offering a refill.

    3. There was a weird gas-like odor on the elevators and in the lobby for part of the stay. It appeared that it was improved upon departure but it was not pleasant.

    4. I wanted to get an item from the hotel gift shop but I never saw it open. I figured it would
    be open when we checked out but I was told it didn't open until 3. That was a bit disappointing.

    All in all, I can't wait to return in the future and I think this must be one of the best Marriott properties on the East Coast!


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