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The Churchill


    The Churchill
 in Washington
    The Churchill
 in Washington

Reviews

TripAdvisor Traveler Rating:
1298 Reviews
Latest TripAdvisor Reviews

  • Nice hotel

    by Amanda V on 2018-09-10 04:39 pm

    The room was lovely and the service was great. The staff was always friendly. Would definitely stay here again. It would be nice if they allowed you to reuse your towels, I don't need a new one daily.

    Owner Response
    Dear Amanda,

    Thank you for sharing your experience with us. We are delighted your enjoyed you stay and will be back! The property is looking into staring a green program, but in the meantime, I will note your profile for future stays.

    Best,

    Laura C, General Manager at Churchill Hotel Near Embassy Row, responded to this review

  • New Look, but Not Quite There Yet for Perfection.

    by ArtfulMatters on 2018-08-29 07:28 am

    One year later and the Churchill has a new coat of paint, updated modern look and yet still maintains great service. We first stayed at the Churchill on our great My Crazy Trabert Life: Road Trip Edition one year ago. An early birthday surprise bought us back and we were not disappointed. This quaint boutique hotel is in a great location for food, entrainment and visiting all the quentessental D.C. sites. They updated their lobby and were in the process of replacing their old elevators with new more reliable and faster versions. The updates were fresh and hip, but did not loose any of its historic charm the building has to offer visitors. The rooms have adequate size (bathrooms could be a touch bigger for parties of two), comfy beds and all the usual amenities to make your stay comfortable. Although we have not eaten breakfast or dinner at the on-site restaurant and bar, Chartwell Grill, I do recommend you stop in for a refreshing cocktail and appetizer after a long day of walking around D.C. Their bartenders are friendly and talented mixologist that offered us uniquely divine cocktails, not listed on the drink menu, but rather, concocted from his catalog of delicious delights from years his years at the craft. We also indulged in some of their amazing quesadillas to tide us over until dinner out on the town. My only feedback to the management would be to dress the rooms with a bit more with individualized artwork and decor as the rooms are all the same, not offering guests a different experience from stay-to-stay, and a bit bare when it comes to aesthetics In addition, a renovation of the bar/restaurant could transform a run of the mill grill into a popular local hangout and boost your business as it becomes a must see and be seen place to be.

    Owner Response
    Dear ArtfulMatters,

    Thank you very much for sharing your experience with us. Our team is delighted you returned for a second visit and enjoyed it as much as the first. As far as we have come with our renovations there is more to do, and the restaurant is on that list. We too look forward to seeing it as more of a local hangout for business in the area. Yes, Rigo is a gem of a bartender who creates our point of distinction "the art of personalized service". We are lucky to have him, and glad you enjoyed your time in the lounge. Looking forward to your next visit at the Churchill.

    Best,

    Laura C, General Manager at Churchill Hotel Near Embassy Row, responded to this review

  • They Need to Fix Their Point of Service and Booking System

    by Vanntab on 2018-08-22 12:43 am

    I would like to rank this review much higher, as the location is nice, the rooms are decent, and the property itself is charming, but their booking and financial system has caused me nothing but grief.

    I was in DC on some business. When I got home to submit my travel expenses, I noticed a charge on my card that did not correspond to anything on my folio. When I spoke to a customer service rep they said it was a no show fee. This makes no sense of course, as I had indeed arrived as scheduled, stayed, and paid as I left. No charge was mentioned on the folio. They say this can be remedied and I would need to fill out some credit card authorization form. Now, why an authorization form to reverse a credit card transaction is necessary is a mystery to me, but I complete the form and let my incredulity be known when I sent it in via email. I hear nothing back.

    So, I call the lovely staff again, and am told they can do nothing because the proper personnel that can reverse charges isn't there but that they have the authorization form and will make sure to have their accounting staff call the next day with confirmation of reversal.

    No call was received of course. At this point I send one last email, and am just going to proceed with disputing the charge with my credit card company (which requires yet another call to automated systems, annoying hold music, and speaking to people I rather not have to interact with).

    An otherwise nice trip made a nuisance by a bogus financial system

    Owner Response
    Dear Mr. Vann,

    Thank you so much for taking the time to provide feedback of your recent stay at the Churchill Hotel. We are disappointed to hear that your overall experience could have been much better had you not experienced frustrations with your final bill.

    Please know that what you experienced is out of the ordinary and having looked into the matter, I have come to discover that it was the result of our recent Property Management System and Credit Card System upgrade. I would like you to know that this issue has been resolved and we have refunded your "No Show" charge. In the event that you need me to speak to your bank for any reason at all, please do not hesitate to let me know and I would be glad to assist in anyway that I can.

    While it is clear that we failed to meet your expectations during this recent stay, I hope you will except my apologies and allow us the opportunity to welcome you back and provide the high level of service for which we aim to provide to all of our guests. Therefore, should your travels bring you back to Washington, D.C., please do not hesitate to reach out to me directly as it would be my pleasure to assist with your reservations.

    Thank you again for your time and feedback, Mr. Vann. My team and I look forward to being of service to you again in the future.

    Kindest Regards,

    Zainab Ali
    Front Office Manager

    Zainab A, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review

  • Always a lovely experience!

    by Olivier R on 2018-08-22 07:42 am

    Staying at The Churchill Hotel is always an absolute pleasure. From the moment you walk in, being welcomed by the genuinely smiling front desk staff, until the moment you check out and the bellman helps you kindly with your luggage and transportation. The bartender is always fun to chat with, the housekeeping is happily fulfilling any request you have, you'll feel right at home. Because it is a luxurious, but relatively small hotel, you'll get all the personal attention you need and it feels like a happy family where you are temporarily a part of. The location is perfect, closeby lots of nice restaurants, bars, coffeeshops and convenience stores. The nearest metro is a short walk and getting a taxi in front of the hotel only takes a few seconds. I would definitely recommend this hotel to anyone and I'm already very much looking forward to my next stay with them.

    Owner Response
    Thank you for taking the time to complete our survey as your comments will be celebrated with our entire staff. We are very glad to know you were pleased and look forward to hosting your stay once again. It is our team's commitment to create the "Art of Personalized Service" and continuing to exceed your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

    Laura C, General Manager at Churchill Hotel Near Embassy Row, responded to this review

  • Churchill Hotel

    by elegy410 on 2018-08-21 09:26 am

    I have worked in DC and the area for a very long time and have seen hotels, restaurants and other businesses come and go. All have promised a new beginning but most have failed.

    A few years ago, I read about the Churchill and decided to try it for a two night business trip. The room and service was great but I was advised that they would be undergoing a renovation. That did not stop me and I continued to stay there because of the value and most importantly, because of the service. The rooms are spacious with some of the best pricing you will find in DC. It is a hidden gem and I have stayed at all the major hotels here, including the Four Seasons (very nice but highly priced in comparison). The renovation was completed quickly and the results were amazing. I thought it would be hard, but they made everything significantly better and have remained on that track to this day.

    It is quiet, in a great location close to several good restaurants and Dupont Circle. Valet parking is convenient and quick and the restaurant is breakfast is very good at a reasonable price. There is also ample lobby space with comfortable seating along with additional seating in the lounge area,

    Enough said. This is the only hotel in Washington that has my business and I have never been disappointed!

    Owner Response
    Dear elegy410,

    I hope all is well. We'd like to thank you for your feedback here at the Churchill Hotel. It was great having you here with us, and we would love for your input on any ideas that you'd recommend in order to make your next stay feel more at home. Please feel free to contact me directly. I look forward to hearing from you. Thank you and I have the utmost respect for your attention. Have a great day!

    Zainab A, Bri/Front Desk Supervisor at Churchill Hotel Near Embassy Row, responded to this review


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