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The Cliff House at Pikes Peak


    The Cliff House at Pikes Peak
 in Manitou Springs
    The Cliff House at Pikes Peak
 in Manitou Springs

Reviews

TripAdvisor Traveler Rating:
1025 Reviews
Latest TripAdvisor Reviews

  • The Cliff House is Awesome!

    by hikinguniversity on 2019-07-19 10:28 am

    I stayed overnight at The Cliff House for one of my birthdays. They had a special note waiting for me in my room! Customer service was top notch. The history of The Cliff House and Manitou is unreal. Worth your time and money.

  • Great historic hotel

    by dmj772 on 2019-07-18 02:50 pm

    Stayed as a family of four this past week in the F.W. Woolworth suite. Plenty of room for us as the teenagers shared the sofa bed and we stayed in the elegant bedroom with queen bed. Kids loved the soaking tub and the two-sink vanity is always appreciated when we travel together. The staff is proud of the history of the location and is happy to share stories.

    Complementary breakfast in an elegant dining room was a plus and the bar was a welcoming destination after a long day exploring the town and surroundings.

    Everything went smoothly from the valet parking experience to check-out. This hotel is perfect for people who appreciate the past and we will definitely be back!

  • Not what we expected

    by Sherry H on 2019-07-18 09:54 am

    We were due to be in Colorado Springs July 6 thru the 12th. The first half of the week our stay was perfection. Wednesday we were scheduled to check into the Cliff House. Online it was portrayed as a lovely scenic Inn...historic, beautiful, well kept. From photos you would think it was in the countryside.
    Upon arrival, we found this lovely exterior crammed into the middle of cheap storefronts and crowded streets. No view that was pleasing. We decided though, because of good reviews and what we thought was awaiting us inside, to go ahead and Check in. The valet parking attendant and person who unloaded our luggage was ridiculous. He was loud, told weird stories and laughed at his own jokes
    as we were trying to figure out what we had stumbled upon. He gave us the run thru on our room... The Zalmon Simmons room. At nearly $400 per night, we really expected more than a fireplace that didn't seem to work(the decorative finish on it was all scratched up) the curtains were ripped and dirty and the carpet was not clean. The "steam shower" in the bathroom....we were told he would not use the sprayers because the water hurts. But to use the regular sprayer ...we would have to hit the handle hard before turning it on?????
    Same with the jacuzzi tub. The bathroom had all the amenities spoken of but everything was sooooo old. And it looked it. Honestly the room just creeped us out. I could not imagine sleeping there. We went downstairs and asked for a refund as it was not up to the standards shown online. The one good thing I can say is they did not hesitate to credit us the amount for the stay. We loaded up and headed home. Our stay was over. I'm not sure if other rooms are in better shape? It sure looks pretty online. ???

  • Elegance in the Rockies

    by ksv55 on 2019-07-06 07:02 am

    Spent a few days here while taking in the Rockies & area. My wife picked the place via Expedia. So not a chain! The hotel has suites named after "famous" folks who stayed there. Teddy Roosevelt, P.T. Barnum (ours) and others. The place has quite an interesting history and has been through a lot. Frankly, I was a little surprised a place like this would still be in business in the Manitou Springs area. Location is right next to what I would call "downtown" in Manitou Springs. Like a lot of small towns in tourist destination states, they is a lot of stuff oriented toward "clap-trap" (souvenirs, gold & jewelry, etc.) Manitou seems to have a large "arcade" influence which I didn't expect. Did find a nice Mexican restaurant (The Loop). Anyway back to the Cliff House. You walk in and you walk in to what I would call "old-time elegance". I found the staff to be very friendly and accommodating. We were there 4 nights and it felt like I'd developed a friendship with several of them. The "over-night" guy (Dominic?) even got me coffee when it was before hours in the lobby. The breakfast (included with room) buffet provided a very complete selection. Eggs, meats, potatoes, biscuits & gravy, cereal, yogurt, pancakes, fruits, & more. The veranda was a great spot to have your first cup(s) of joe in the beauty of a CO morning. Room decor is old-time. But, that's definitely what gives it character. Bathroom had tons of features (even heated toilet seat) and was huge. A negative for me was and indecent with the iron in the room. I was going to press a shirt and when I put the iron to it, it deposited a bunch of black/brown crap on the fabric. No, I didn't inspection the iron before use. I figured in a place like this, it wouldn't be necessary. I took the shirt to the front desk. It was early and Dominic said he'd show the management folks when they arrived. Well, I never heard anything so day before checkout, I went to the desk and inquired. The "manager" gave em the shirt back and said they'd washed it three times and the remaining "stains" were burnt fabric. I informed him it was due to their iron and its condition. To this he replied they "have no liability when it comes to using the iron". In fairness, he did share with me his personal disagreement with the "policy". Anyway, he said he was not able to make any adjustment or give any credit. I simply took the shirt and walked away (no, wasn't nasty about it). After checking out, I noticed they'd deducted $25 for the shirt from my incidentals bill. So I give them kudos for this. The $20 "resort fee" (internet, etc.) shroud just be rolled into the room costs. It's $15/day to valet park. The ramp is right behind the place so I'd just self-park (on-street parking isn't realistic). If money and time were no object, Id stay here again and just "veg". It can be a very relaxing atmosphere. I recommend you consider the option based on my experience.

    Owner Response
    Our team is always pleased when we exceed our guest expectations. Thank you for staying at The Cliff house at Pikes Peak. Our team is looking forward to your next visit.

    bgroben, Guest Relations Manager at The Cliff House at Pikes Peak, responded to this review

  • Would Give Cliff House a Five But Private Wedding Ruined First Impressions

    by Cynthia473 on 2019-07-03 09:22 am

    After a long drive, my daughter and I arrived to check into the hotel. In the circular drive in front of it, a huge wedding party was having their photographs done with the photographer even setting up a ladder blocking the drive so she could take photos of the group. What were we to do? My daughter got upset when I attempted to pull the car into the drive to have it valet parked and unload our luggage. The photographer was none too pleased when she had to mover her ladder. Going up the steps, more people with the party who refused to clear the way so we could get in to check in to the hotel. It was so loud we had to yell at the receptionist. The front lobby was filled with wedding guests so much so we couldn't roll our bag to our room without saying excuse me. I'm sure this hotel makes a great deal of money off wedding parties but guests first impressions should not be unwelcoming and "crashing" someone else's event. Photographers and outside wedding guests should not be allowed to distract arriving guests from getting to their rooms in a timely, calm manner.

    Now to the room, the receptionist was pleasant and profession (he was forced to yell) while we were checking in. He gave us a free room upgrade I think simply because of the circumstances of our arrival. The room was amazing, quiet and well appointed with a remote controlled fireplace. Lovely. By late evening, the wedding guests had departed and we could actually enjoy the facility. It was a short walk to downtown where we had dinner. The breakfast buffet was included in our room price and was very nice with great, prompt service. I would stay here again IF the hotel is not overrun with weddings. Perhaps they should limit how many guests can be in the lobby or on the lovely veranda at any given time.

    Owner Response
    Thank you for staying with us at The Cliff House. We do apologize about your entrance to the hotel. Wedding photographers are informed of the need to keep public areas accessible for all our guest. Our team is pleased you enjoyed your stay with us. We are looking forward to your next visit.

    bgroben, Guest Relations Manager at The Cliff House at Pikes Peak, responded to this review


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