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The Condado Plaza Hilton


    The Condado Plaza Hilton
 in San Juan
    The Condado Plaza Hilton
 in San Juan

Reviews

TripAdvisor Traveler Rating:
5022 Reviews
Latest TripAdvisor Reviews

  • Almost perfect

    by sdhofstetter on 2019-03-23 06:18 am

    We enjoyed our stay and found the staff very friendly and helpful. The pools are back up and running but we were hoping the slide was open for all the kids but it wasn't, what a bummer. The swim up bar is the best, but needs a day and an afternoon/night shift. It's cocktail time for all of we vacationers.

  • Remove the Hilton name from this Hotel

    by ChrisL320 on 2019-03-22 01:31 pm

    I am a Diamond member and I regularly stay at Hilton's. I am aware that much of the island is still in recovery from the Hurricane. That said I don't think that's an excuse for my stay. First off the rooms are not cheap. I paid $330 per night.

    My first issue is that house keeping is every other day and most of the advertised restaurants are not open or partially open. The pool bar and grill is an absolute joke. Selection of drinks is extremely limited due to the alcohol selection and the fact that they don't have any mixers to speak of. They also call it a bar and grill. The grill however is non existent as they don't offer food. They did tell us about the hot dog stand next to the bridge. So there is that. The hot dog stand which is operated by a local not the hotel. Additionally the pool area is worn down, we saw speakers and a couple TV's but when we asked for them to turn on the music we were told the IPOD wasn't holding charge anymore. Seems like a valid excuse for a hotel charging $75 per night not a hotel charging $300.

    Next poor dining establishment was Caribe Cafe. Its on the mezzanine level of the hotel. Its open till 11:00am for breakfast then reopens at 4:00pm till 10:00pm. If you want lunch you are SOL. The computer doesn't work behind the bar so if you order a drink they have to go back behind the ice cream stand to print the ticket. Not efficient. No such thing as an executive lounge. So I went to the Caribe to get a couple cups of coffee in the morning and a bottle of water. Burned coffee and an aquafina, charged me 9.85$. This hotel will hit you for every penny they can get, that's a promise.

    Noisy at night, every 14 minutes there was some loud sound or bang. It sounded like a door slamming in the hallway. I went out there a few times to find the offenders but ends up there were no doors being slammed. That noise remained a mystery.

    Long story short. This Hilton isn't worth the stay in any fashion. The AC Marriott down the street is cheaper and far better. I recommend you stay there.

  • Ironman PR 70.3 Hotel

    by Daydream02547411836 on 2019-03-22 07:48 am

    The service was very good (especially Gloria at the front desk and Caesar as the concierge/bellman). The amenities were good, especially the beach and pool setups. The location was perfect for the event, as well as being convenient to the stores and restaurants in the tourist district.

    Owner Response
    Hello Daydream02547411836,

    Thank you for taking the time to write a review.

    I'm very happy to read you enjoyed our services, specially the ones provided by Gloria and Cesar. We will definitely pass your kudos to them.
    And of course, it's great to read you liked the amenities and location. Our location is certainly one of our biggest assets.

    We hope to have you with us next year!

    Sincerely,
    Carolina
    carolina.padin@hilton.com

    Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

  • Condado Plaza Hilton, San Juan PR March 2019

    by Scenic31338734112 on 2019-03-22 05:39 am

    Great location! We enjoyed our stay at the Hilton in San Juan. Kind of expensive but if you consider it was snowing when we left Virginia that makes it much better. Next day we were in the beach in Vega Baja. Great beach about 2 hours west of San Juan.

    Owner Response
    Hello Scenic31338734112,

    Thank you for taking the time to write a review.

    Glad to know you enjoyed your stay! It's great to read you were able to discover a little bit more of Puerto Rico besides the usual tourism area. The Vega Baja beach is absolutely beautiful!

    We look forward to have you back in a non distant future. Please feel free to contact me.

    Regards,
    Carolina
    carolina.padin@hilton.com

    Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

  • Stayed here for Puerto Rico 70.3

    by stats1757 on 2019-03-21 03:08 pm

    Got moved to this hotel after the Hilton Caribe was not going to be ready due to ongoing construction. The reservation process was extremely easy and completed quickly. Even though this was for a race, I felt no anxiety about the reservation being changed due to Carolina.
    Check in late Friday was quick and easy. The room was very clean as were the hallways and balcony. We had a great view of the ocean!
    Parking was convenient and when we had issues the first time with our parking card, the attendant fixed it right away.
    Great hotel..would definitely stay again!

    Owner Response
    Hola stats1757,

    Thank you for taking the time to write a review.

    I'm very pleased to know I was able to make your reservation relocation seamless and unstressful.

    Happy to know you enjoyed your stunning ocean view and overall services.

    However, makes me more happy to read that you would definitely stay again.

    It was a pleasure to serve you and truly hope to have you back with us next year.

    Warmest regards,
    Carolina
    carolina.padin@hilton.com

    Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review


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