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The Condado Plaza Hilton


    The Condado Plaza Hilton
 in San Juan
    The Condado Plaza Hilton
 in San Juan

Reviews

TripAdvisor Traveler Rating:
5165 Reviews
Latest TripAdvisor Reviews

  • Don't book until after Sept 2020 if you want to use the water slide

    by scubacher on 2020-01-18 05:20 pm

    We almost booked this hotel, researched to find their pool water slide is under construction until 9/2020. They are waiving the $35/day resort fee due to this. We just wanted to post so no one is blind-sided as we almost were. We decided to change locations due to no slide for the kids. We are now looking for another location to stay since the kids spend all their time in the pool/slides.

    Owner Response
    Hola scubacher

    Thank you for your for the comments you shared with us, all of our guest reviews are important as the make us improve, I am sad to see that you desided to change locations due to the pool slide not been in service.

    The slide has been in operation since the begining of October 2019 and is currentley in service, at this moment it is not schedule to be closed.

    Again, thnak you verry much for your most valuable feedback and we look forwar to your visit to Puerto Rico and hope that you stay at the Condado Plaza Hilton during your stay.

    Sincerely,
    Edgardo

    thecondadoplaza, Manager at The Condado Plaza Hilton, responded to this review

  • Family vacation

    by JohnCfromPhilly on 2020-01-15 09:46 am

    We were generally happy, especially with the rooms, exercise room, and pools. The main weakness was the poor quality of the wifi signal. The building is also kept somewhat cold, which can't be good for the electric bill.

    Owner Response
    Hola JohnCfromPhilly

    Thank you for this review, I am gald to see that you had a good time and that the rooms, GYM and pool areas were to your liking.

    I apologize for the internet not working properly, I can ensure you that we are working on upgrading this system for all of you to enjoy. I hope that during your next visit to Puerto Rico you stay with us at the Condado Plaza Hilton so that we can have the oportunity to serv you once again.

    Sincerely,
    Edgardo

    thecondadoplaza, Manager at The Condado Plaza Hilton, responded to this review

  • You can do better

    by adeshi on 2020-01-13 02:25 am

    Outer facade needs repair, rooms not as clean as they should be, poor internet, telephones in room not properly working. Poor coordination with shuttle service. Elevator out of service. But the staff was very friendly.

    Owner Response
    Hola adeshi

    Thank you for your comments since they are very helpful to us, we value every one of them and we use them to improve.

    I am very sorry to see that you was disappointed with some of the areas of the property and some of the services like the phone and internet. I can ensure you that we are currently working to improve these services for our future guest to enjoy.

    We thank you for the comment on our team members since they do strive to serve our guest. We hope that during your next visit to Puerto Rico you stay with us again so that we can have a new opportunity to serve you.

    Sincerely,
    Edgardo

    thecondadoplaza, Manager at The Condado Plaza Hilton, responded to this review

  • Apathetic staff

    by Eric S on 2020-01-11 12:46 am

    Checked into the upgraded Jr. Suite. Room was very dark and room was moldy, including cabinets and closet. Internet did not work.
    After earthquake that following morning, and power went out,the halls had no emergency lights and exit signs did not illuminate. Stairwell had dim lighting, glad I had my cellphone.
    Moved rooms and internet never worked, despite informing staff several times. At least the new room was clean and brighter.

    Owner Response
    Hola Eric S

    Thank you for taking the time to posting a review, all of our guest comments are important since they help us improve.

    I am sorry to see that you was disappointed with your stay especially with the power going out and the internet not been able to work properly. We are currently working on updating some of our areas for all of our future guest to enjoy.

    We apologize for not been able to meet your standards during your visit. We hope that you would give us the opportunity to serve you once again in the future.

    Sincerely,
    Edgardo

    thecondadoplaza, Manager at The Condado Plaza Hilton, responded to this review

  • Nice hotel

    by AbdulGesod on 2020-01-10 00:00 am

    Good location away from old town, nice pools, amazing ocean views, good breakfast, clean and friendly staff.

    Plenty of restaurants and cafe on the street including Starbucks, Cafe Caribe and Dennys in the same complex.

    Owner Response
    Hola AbdulGesod

    Thank you so much for your review, and for the positive notes on our Team Members since they strive to ensure that all of our guest are served with care. You are so correct, on the location, Condado has lots of places to visit and good food and beverage as well.

    It was a pleasure to have you with us and we look forward to have you back in the near future, until your next visit,

    Sincerely,
    Edgardo

    thecondadoplaza, Manager at The Condado Plaza Hilton, responded to this review


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