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The Condado Plaza Hilton

    The Condado Plaza Hilton
 in San Juan
    The Condado Plaza Hilton
 in San Juan


TripAdvisor Traveler Rating:
5049 Reviews
Latest TripAdvisor Reviews

  • Do not stay

    by william w on 2019-05-19 11:49 am

    The building is falling apart and a lot of the facilities were closed . The pool bar was closed we were told we could by beer or wine in the store . The internet did not work and the water front room was not to the ocean it was pointed at a river behind the hotel

  • Don't stay here.

    by Tour18159146423 on 2019-05-19 11:33 am

    Hotel needs major TLC and staff needs to be taught how to act professional and work with customers. Don't expect to sit by the pool and get a drink, they are only open very limited hours and only Thursday -Sunday.

  • Good potential, but overpriced until fully staffed and operational

    by Mandy B on 2019-05-14 12:42 am

    This hotel is very nice and in a great location, with a quiet little beach. I believe when fully functioning it would be worthy of a 5 star review; however, in it's current state, I can only give a 3 star. As the hotel hasn't fully recovered from the hurricane 2 years ago, many amenities aren't fully available. To compensate, the resort fee was waived. However, this was still an expensive stay for what services are fully functioning. Also, the services that were offered were lacking. The phone system was down so they gave a texting number to make requests. I tried this number several times with very delayed responses. One request was very basic - we need towels and COFFEE, sent in the morning. No response was received until 9 hours later when we no longer needed the coffee. I ended up going down to the front desk to get what I needed, usually, so I get a timely response.
    The food, and the view, in Cafe Caribe was excellent, but their hours were greatly reduced due to incomplete renovation and they were the only food outlet available other than onsite Denny's, which was across the street from the beach. Cafe Caribe wasn't open for lunch. There was no food service available at the pool or beach and the bar had very limited hours. Also, they were bringing in the beach chairs at 4:30, so if we wanted to stay on the beach longer, we had to sit in the sand.
    I will say the concierge was excellent!! In fact, every person that we encountered face to face was very courteous. It was just difficult to get service worth the $250/nt price I paid! The rooms are also really nice. We loved the balcony and our view. Our room is clean and well maintained, even though cleaning service was every other day. I hope they get all funding necessary to get back up to full potential soon.
    One more thing about the beach: The beach is very small, but it's nice and quiet in a protected cove that provides low currents. A bigger, prettier beach, Condado Beach, is a 10 minute walk away, behind the Marriott. However, it had a red flag the days we were there for high currents. The beach at this hotel would be more kid friendly.

  • decent hotel but .... too much plastic

    by SiemReaplover on 2019-05-13 08:16 am

    In a country hit hard (and being one of the 1st) by the affects of Global Warming and the venue for a conference about Tourism and the affects of plastic pollution you'd think they would have made a much bigger effort

    Shampoo bottles in plastic, water bottles in plastic , coffee covered in plastic etc etc and all of those could so easily be avoided if the will power to change was there. Never had there been a country where the need to change is bigger yet .... HILTON doest play its role.

    This was rather disheartening to say the least especially after all the beautiful promises of the HILTON brand...

    Apart from this a decent property not yet fully recovered from the Hurricane and could do with some paint

    Lovely staff tho

  • Room with a (Beautiful) View!

    by Ahmed A on 2019-05-12 02:28 pm

    Excellent location! I enjoyed staying at the Hilton and it was amazing to have a room facing the ocean! The staff was very helpful and the food at the hotel restaurant was very good. The telephone lines at the reception were down which is an issue. That aside, the hotel is great.

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