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The Dewberry


    The Dewberry
 in Charleston
    The Dewberry
 in Charleston

Reviews

TripAdvisor Traveler Rating:
998 Reviews
Latest TripAdvisor Reviews

  • Poor service, poor quality

    by Minna E on 2019-12-10 00:24 am

    Dewberry is overpriced and offers bad service. We had to call twice for extra towels. They made us wait half an hour for breakfast but when we entered, the restaurant was empty. The beds were too soft and the pillows were too hard.

  • Nice hotel

    by Cjm4690 on 2019-12-08 07:04 am

    Overall we had a great stay at the Dewberry. Here are a couple of my thoughts-

    1) staff is very professional and friendly. Anwar from Henriettas was wonderful!

    2) our room never had an additional role of toilet paper stocked. We only had 1 roll at any given time. On two occasions, we ran out and couldn't find a spare anywhere. This seemed strange to me considering a backup roll is always a good thing to have on hand.

    3) we were wrongly accused of smoking in our room which was very shocking. How the front desk handled it was even more shocking. They didn't send anyone up to look, investigate or even ask if it was us. Instead, the front desk called and said "if it doesn't stop, we will charge your room $250." How they should have handled the situation was- saying they were calling surrounding rooms from the complaint and ASKING if it was us first. Rather than just blaming us. When we stepped outside our room, we didn't smell any smoke coming from anywhere (as non-smokers, we are sensitive to the smell and would have noticed it right away). My husband and I have never been smokers and I am 7 months pregnant; therefore, all the more reason why it wasn't coming from our room. We were definitely the youngest ones on our floor and possibly in the whole hotel- which is maybe why they blamed us. Regardless, how they handled the situation was disappointing and for the remainder of our stay we felt like we had targets on our backs.

    3) the rooms are small and if you aren't in the bed, you are standing. There is one chair but no where to lounge outside of the bed. The room was also difficult to cool down for sleeping- I can imagine this would be more of a problem in summer months.

    4) the street in front of Dewberry is basically a highway. Cars speed up and down it and despite a crosswalk and a blinking light, cars do not yield. It's even worse at night.

    Anyways- This wasn't meant to be a negative review. Just sharing aspects of our experience.

  • work trip in December

    by Scenic584039 on 2019-12-05 03:59 am

    This place is absolutely amazing - you truly feel very special staying at this hotel. We capped off our stay with a massage at the spa and it was the best decision ever. LaShea was my therapist and it was hands down the best massage I've ever had (and I get them frequently!). She made me feel so relaxed and every detail was luxurious. I wish i lived in town because I'd be there ALL the time!

  • Perfect long weekend stay at The Dewberry!

    by Butcherkaty on 2019-12-04 03:22 pm

    My husband and I absolutely would recommend The Dewberry to anyone visiting Charleston! Friendly staff, clean and beautiful rooms with a super comfortable bed, perfectly curated in-room snacks and lobby gift shop. The location is great, but if you're like us, you'll enjoy the bikes the most, we took them out for hours each day to explore the city. If you need recommendations the various concierge associates couldnt have been more helpful. Cocktails in the living room and on the rooftop at the citrus club are a must!

  • Charming and Sophisticated

    by William B on 2019-12-04 12:39 am

    This is one of the finest hotels that my wife and I have stayed in on our numerous travels around the country and the world. The Dewberry exudes charm and sophistication. The staff is excellent in all respects. The restaurant and other facilities are first class. The hotel decor is outstanding. This hotel is well situated and close to the French Quarter. If you are planning a trip to Charleston, which is a fabulous city, you should definitely stay at the Dewberry.


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