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The Dewberry


    The Dewberry
 in Charleston
    The Dewberry
 in Charleston

Reviews

TripAdvisor Traveler Rating:
1009 Reviews
Latest TripAdvisor Reviews

  • Afternoon Champagne at the Dewberry

    by E8411GFsandrab on 2020-01-12 08:31 am

    Over the holidays we had the pleasure to unwind in the lobby of the Dewberry Charleston on a busy afternoon. We settled into comfortable well appointed seating with a glass of champagne and deviled eggs. Our servers were prompt, attentive and most friendly. A gem here in our fine city. (Henrietta's didn't open until 5:00, so we'll be back.)

    Owner Response
    Thank you for taking the time to provide this feedback. We are pleased to hear about your experience at The Living Room with our wonderful teammates. We look forward to hosting you again on your next visit to Charleston.

    TheDewberrySC, Guest Relations Manager at The Dewberry Charleston, responded to this review

  • Perfect weekend getaway!

    by fuggedaboudit on 2020-01-07 03:36 pm

    My wife and I have 5 children and haven't gone away for probably 10 years by ourselves. We needed an overnight stay somewhere and chose the Dewberry because of the reviews on TripAdvisor. SO glad we did. The location is perfect - central to where we like to eat at certain restaurants. The drinks were great on the rooftop bar and in The Living Room and the rooms and decor were PERFECT. I love the way this place looks, feels, and how nice the staff were. Might make this our quarterly getaway spot.

    Owner Response
    We appreciate your kind words about The Dewberry and are happy to hear that you enjoyed our location in the heart of the downtown Charleston. We look forward to welcoming you back again soon.

    With Gratitude,
    Irene

    TheDewberrySC, Guest Relations Manager at The Dewberry Charleston, responded to this review

  • Good bar and service, but...

    by RVAEgghead on 2020-01-07 01:17 pm

    The lobby bar is really cool and the cocktails are good, but expensive. The service was good and the courtesy car is a nice touch. Central location and easy to walk around.

    Room was a bit small and a/c was a bit all over the place. We were on the second floor and could hear music from the bar. Make sure to request an upper room.

    Owner Response

    Thank you for taking the time to share your recent experience at The Dewberry. We are thrilled to hear that you found the Living Room and House Car enjoyable. Your comments will be relayed to the team; we look forward to having you stay with us again sometime soon.

    sckassel, Manager at The Dewberry Charleston, responded to this review

  • Liked enough to try again...but

    by OutNextWeek on 2020-01-02 05:18 pm

    Great design and very stylish hotel with a few hiccups. The house car is a great asset and the drivers were friendly and informative. Housekeeping was spotty and inconsistent - leaving a room service tray in the hall for over 24 hrs. The armoire is small so don't bring lots of clothes to hang. The room was hot and after setting the a/c down it would revert to the original higher temp. Henrietta's is poorly managed and we were completely ignored one morning for over 1/2 an hour despite asking to place our order. We left unnoticed. We agree about access to Citrus. At 9:40 we were granted access but told to hurry because they close at 10. A bar that closes at 10 before New Year's Eve?!? Two drinks for $38 - and told to hurry. The Living Room is a better venue. Will give it another try sometime in the future, and hope for a better experience.

    Owner Response
    Providing the finest level of hospitality is our main priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. We hope to welcome you back soon.

    sckassel, Manager at The Dewberry Charleston, responded to this review

  • Dewberry Winter 2019

    by Design2020 on 2020-01-02 06:48 am

    Overall visit was pleasant, its the little things that frame the trip such as access to roof top bar was ridiculous and put us in a bad mood right out the gate. After a long drive I wanted to celebrate my husband's birthday by kicking off with a nice glass of champagne on the roof top. The concierge gatekeeper total us we had to wait 10- 15 minutes as they were too busy on the roof, meanwhile we waited in the bar and had our cocktails there then received a text to notify us that we could access the bar by picking up a tag froth the concierge, so back through the process with him as if he did not remember us at all! - up we go to the roof top with plenty of tables to spare, my advice is give guests checking in a pass to the elevator instead going through this rigmarole, all it does is rub people the wrong way, this Charleston - not NY. Bar prices were very high for not so fine wines & cocktails. Room was stuffy with no temp control . Hike to lobby in the morning for stale coffee is not how i like to wake up on vacation. Provide coffee makers in room so I can i have a fresh brew and wake up at your own pace while on vacation. Eggs benedict were awful in restaurant- don't eat breakfast there

    Owner Response
    We're delighted that you chose The Dewberry for your visit to Charleston. We value your honest feedback and have shared it internally as a way to continue to approve upon and deliver exceptional service. I do hope you will stay again and please reach out to myself directly at skassel@dewberryhotels.com for any future bookings so that I may personally oversee your stay.

    sckassel, Manager at The Dewberry Charleston, responded to this review


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