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The Dewberry


    The Dewberry
 in Charleston
    The Dewberry
 in Charleston

Reviews

TripAdvisor Traveler Rating:
1030 Reviews
Latest TripAdvisor Reviews

  • Thought of Everything

    by 325PaulaM on 2020-03-19 03:52 am

    We were having work done to our home, so we stayed in downtown Charleston. The Dewberry hotel is lovely! The views from our room included churches, historic homes and the Ravenel bridge. The room has a large soaking tub and they even offer bath salts. The staff brought ice to the room and the bedding was cloud like. The ambiance is elegant Restoration Hardware.

  • Average ... doesnât feel like a five star ... disappointing service

    by 390ellenm on 2020-03-15 05:17 pm

    First and last stay at The Dewberry ... not impressed, especially for the price. Good location for walking but not unique, lots of other beautiful hotels in the area. The decor, I think, is supposed to have a plantation vibe but it ends up feeling dark and dingy. I booked a suite with a separate sitting area and office nook The sitting area/office is internal to the hallway, so no windows. It was very dark and claustrophobic ... felt like I was sitting in a closet. Windows in the room don't open, no balcony etc. so the air is very stale. On the lobby level of the hotel, there's very little outdoor sitting space, which is disappointing given how beautiful the climate is.
    My daughter got very sick during our visit so we ended up checking out early. I let the front desk know the night before our departure that we needed to head home. I wasn't expecting a refund given their cancellation policy so wasn't surprised or disappointed that they told me I would be charged for the cost of our full booked stay. However, I was disappointed when Housekeeping came by the morning of our departure, saying they were expecting us to be out of the room by 11am check out. I called down to the front desk and explained that since I paid for my full stay, I would not be out of the room by 11 as my flight was in the afternoon and I had paid for the next day stay. The desk clerk told me they could extend me "a courtesy late check out", which I found appalling considering I paid for the full stay! Such bad service.

  • Dewberry Spa Service

    by RedQueen6609 on 2020-03-11 11:50 am

    Dewberry Spa
    LaShea who works at the Spa. She is very knowledgeable about facial products and her touch is relaxing and nurturing. If you want a massage or facial she is the number one person to go to. EXCELLENT SERVICE every time I go. I don't trust anyone else on my face. She has always given my great advice and it has helped to keep my skin clear and beautiful. Her attention to detail is makes you feel at ease. Her massages & facials feel like a piece of heaven. I can always count on impeccable service from her.

  • Best Spa Treatment!

    by tessam874 on 2020-03-11 09:23 am

    La Shea is the best massage therapist and I indulged with a 90 min then sent my daughter for the tear the next day! Made our stay here fabulously relaxing! Thank you! Food and valet service was so lovely and we look forward to coming back!!!

  • Had High Expectations, But...

    by Discover82914 on 2020-03-11 02:10 am

    Not sure I will be back. First visit was great, second visit not so much. My room was much more expensive on the second visit and the room (#726) was much smaller than my first visit. I was told that parking was free and found out at check out that they charged me $40. I asked a staff member for featherless pillows which they did not deliver. The next day I asked again for featherless pillows and they brought in 4 featherless pillows, but left the original 4 down pillows (which I am allergic to) in the small room as well. When I called to make the initial hotel reservation for this stay the two agents at the hotel seemed confused and offered me a price that was more expensive than booking online


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