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The Edgewater


    The Edgewater
 in Madison
    The Edgewater
 in Madison

Reviews

TripAdvisor Traveler Rating:
1012 Reviews
Latest TripAdvisor Reviews

  • MD

    by Roomwithaview3136 on 2019-08-17 09:44 am

    Have been at this hotel 5 times before. We are in their best room. It is NOT clean. Very disappointing. Terrace below, so beautiful. Wedding about to start. There are still beer cans, napkins etc under the tables from last nights revelries ... right where the wedding guests will be!! It has absolutely deteriorated. Sad. Really sad.

  • Cycling Trip

    by sisgrv1 on 2019-08-16 01:52 pm

    Cycling trip in central Wisconsin. Beautiful area to cycle both in the Madison area (very bike friendly community) and the surrounding country side. Edgewater is located in a perfect place for cycling and just about any sports activity. The University Campus is a lot of fun to explore!

  • Over priced, underwhelmed

    by DougGrun on 2019-08-16 11:11 am

    TV didn't work, nobody on staff to fix it. We were offered to move to a different room, but at 10pm not an option for us. No soda machines, arrived at 9:30 pm. Had to walk 5-6 blocks to get soda & snacks. Upon checkout, front desk person didn't seem to care. Won't stay there again definitely won't recommend to anybody.

  • Hotel was very nice, reservation system horrible

    by paulstru on 2019-08-12 07:02 pm

    The evening reservation takers are not worth talking too, an outside service that was horrible. For that matter the daytime reservation takers were also very unreliable.I have never had so much trouble making a simple reservation. It took four calls

  • Very Good but only just!

    by 961PaulC on 2019-08-12 03:10 pm

    If Tripadvisor had a half star option I may have seriously considered 3 and a half out of 5 but some outstanding personal service by a some members of staff spared The Edgewater's blushes.
    Parked and checked in, the room ( Premium Lakefront King ) was as depicted on the website and everything my wife had wanted for her surprise birthday getaway.
    The rooms views were stunning no argument about that, nice fixtures and fitting, comfy bed, large TV and large bathroom and oversized shower...5 stars beckoned for The Edgewater.
    Augies Tavern and The Statehouse Restaurant provided both great food and drinks. Eating a perfectly prepared Kansas strip steak with a quality glass of Merlot watching the sunset from The Statehouse Restaurant is probably as good as it gets, the birthday girl certainly thought so.
    So what went wrong.....
    We ordered coffee in the room for Saturday morning plus a croissant at 7.45am, at 7.55am a phone called informed us that all the croissants were gone! No problem just coffee which arrived at 8.15am lukewarm.
    Still it was a special weekend so no need for stress...$5 tip added to the $13 bill even though a gratuity was automatically added.
    On checking out $5 had become $8 so the $13 lukewarm coffee became $24 all in all.
    The chambermaid called just before we were leaving for the best part of the day we requested she gave us 5 minutes and we would be gone....she never returned.
    Personally I'd give the Boathouse Bar a wide berth, poor service on each occasion we visited...maybe I should have worn a sailors hat!
    Finally and although it wasn't really the fault of the hotel, our 3.20am alarm call from a bunch of intoxicated fellow guests in the hallway outside the room on both mornings of our stay didn't impress.
    So thus The Edgewater was heading for a very average rating, Jeannie and Rachael at The Statehouse restaurant and Jake at Augies Tavern probably saved the day, outstanding service from all 3 individuals.
    We would stay again as the pro's just about outweigh the con's but it was a close call.


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