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The Edgewater


    The Edgewater
 in Madison
    The Edgewater
 in Madison

Reviews

TripAdvisor Traveler Rating:
939 Reviews
Latest TripAdvisor Reviews

  • Management and customer service fail

    by Debra M on 2019-02-17 10:48 am

    This was meant to be a Valentine's weekend overnight in a lovely setting. That's where it ended! We had 5:30 dinner plans and were not able to get into our room until 5 (promised check-in = 4). The staff suggested we go up to the bar while we waited as opposed to offering complimentary drinks. Our room was clean but lacking one robe, and the thermostat was stuck on nuclear! We ordered breakfast in the room which consisted of very disappointing poorly-constructed breakfast sandwiches with past-due fruit cups and over-dressed wilted greens.This meal would not have even stood up in a greasy-spoon diner! And it cost $70! And that's on top of the $340 room charge less a $200 gift card we had. We still paid $305 out of pocket! The management should have given us at least complimentary breakfast or a spa coupon - instead of permitting us a late check-out
    of 2:00. To do what - spend more money in the spa??? The hotel is definitely not worth the exorbitant fees. Overrated!!!

  • MYRON IS THE MAN

    by madisonfan1 on 2019-02-13 01:11 pm

    Myron helped make the planning of my trip to Madison seamless. He went out of his way to make sure the rooms I booked matched my needs. The hotel has always been perfect. I look forward to my next visit.

  • Favorite hotel in Madison

    by therealstacia on 2019-02-08 08:04 am

    Edgewater is top notch for luxurious accomodations and customer service. I like to stay here for my birthday every year and the staff goes above and beyond to make sure I have everything I need. I'd like to give a special nod to Myron in reservations for working his magic and ensuring that I got just the right room for me. I would recommend the Edgewater to anyone looking for the perfect luxe stay while in town.

  • 50th Birthday

    by Karl P on 2019-02-04 01:31 pm

    Our night at the Edgewater was absolutely perfect. A snack plate and waters came as a birthday present, unexpected and very nice! Downtown Madison is in walking distance offering many things to do. Highly recommended!

  • Excellent customer service

    by Nichele B on 2019-02-04 07:04 am

    I spoke with Myron in the reservations area today and he was extremely helpful! Not only was he kind and knowledgeable, but he really went above and beyond to help me with my reservation changes and make sure I had a great customer experience.


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