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The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel


    The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
 in San Antonio
    The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
 in San Antonio

Reviews

TripAdvisor Traveler Rating:
1942 Reviews
Latest TripAdvisor Reviews

  • Location, location location.

    by colleens209 on 2019-04-17 03:33 pm

    If you are looking to spend some quality time downtown San Antonio look no further, this hotel has history and is a stones throw from the Alamo. Great customer service and views from your rooms window.

  • Nice, but not up to the grade

    by businessreisger2019 on 2019-04-15 011:26 pm

    The Emily Morgan Hotel is part of the Hilton collection. The site is great, but the running of the hotel needs a lot to be desired. First, the good: clean, well appointed rooms, rooms viewing Alamo gave nice view, nice floor to ceiling windows. The bad: although made a reservation for room with two queen beds they did not have room, was given Executive king with nice view, but rest was hell: terrible mattress on pull out sofa bed; no pillows; booked for three, but only given two bath robes, coffee for two, toiletries for two, even only two cookies at check in; gym is very small, swimming pool the size of a large bathtub or private pool, not hotel pool; no library, although advertised...instead they turned it into luggage storage room; small bar has two TVs, both tuned to same hockey game during NBA playoffs (at least Spurs weren't playing); and asked to speak to manager, but he or she never got back to me. Not likely to return. This place should be priced around $100, not $200+ asking price.

    Owner Response
    Dear Valued Guest:

    Thank you for your review on Trip Advisor. We are extremely sorry for the inconviences you encountered during your stay with us. I am hopeful that when you informed one of our team members the additional items were delivered to your room promptly. I will definitely speak to my team members as it is not our standard to not follow up with our guests. I am hopeful you will consider staying with us again in the future as we would like another chance to impress you. Please feel free to reach out to me directly as I would like to try and gain your confidence back in our hotel.

    Sincerely,
    Kole Siefken
    General Manager
    Kole.Siefken@Hilton.com

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • San Antonio Alamo and River Walk

    by Jim34618 on 2019-04-14 04:59 pm

    This hotel is a great location to visit the Alamo and San Antonio River Walk area. We had a few hiccups, but were quickly rectified. We accepted the upper level view (10th floor). I fell it was not worth the extra money becaue it was an inside/backside view from the room.

    Owner Response
    Jim, thank you for your review! I'd very much enjoy the chance to accommodate you and yours again in the future.

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Beautiful hotel in great location

    by PCGal on 2019-04-13 01:46 pm

    We wanted to go down to the Riverwalk and also tour around the Alamo-picked this hotel based on location and being a Hilton property, it was nice to get Hilton points. The location could not have been more perfect. The hotel used to be a medical arts building and they did an outstanding job converting it to a hotel. We had a room on the 14th floor and it was very nice Very roomy and the bathroom was huge by hotel standards. The only negative was the tub was so big, it was hard to get in and out of. We have no issues with mobility but it would be hard for somebody who had issues with climbing in and out of such a deep tub.

    Owner Response
    Dear Guest, thank you for staying with us! I'm delighted you enjoyed your time here, and truly appreciate your valuable review. Please keep us in mind next time you visit the city.

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Great place to stay!

    by tcardar on 2019-04-13 11:50 am

    I was impressed by this beautiful, architecturally designed hotel! The entire staff was very friendly and helpful. Rooms were spacious and very comfortable with high ceilings and nice views of downtown. We had their delicious buffet breakfast that included a large variety of hot/cold food. All you could ever want; highly recommend it! Close in location across street from the historical Alamo! River Walk is just a short walk away. Kudos to Jena and Cyndi for their special attention and service.

    Owner Response
    Dear Guest, it's a sincere pleasure to know your stay was such a memorable one! Your feedback is much appreciated, and the warm remarks will certainly be passed along. See you next time!

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review


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