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The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel


    The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
 in San Antonio
    The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
 in San Antonio

Reviews

TripAdvisor Traveler Rating:
2193 Reviews
Latest TripAdvisor Reviews

  • Five-Star Staff, Grande Hotel Experience in the Midst of Crisis

    by Pheidippides24 on 2020-04-01 05:30 pm

    We arrived for a 12-day stay at the Emily Morgan on the Ides of March, not really knowing what to expect, with the COVID-19 impact due in San Antonio in next few days.
    We got to know and engage with staff and management very well, as they had to close the restaurant and bar, furlough employees, and keep operations going while rooms emptied and incoming guests cancelled.
    We thank Jena, Ivan, and Andrew especially for providing us with the experience of staying in a Grand Hotel--crisis notwithstanding.
    We are "HHonors Diamond for Life" and we are extremely grateful for the Five-Star performance of the Emily Morgan crew.
    Alert: the Emily Morgan has a unique stainless steel courtyard pool. Don't forget to pack your bathing suit!

    Owner Response
    Dear valued guest:

    We are so very grateful for your review of our hotel. We truly value your Lifetime Diamond Status and thank you for your continued loyalty to our Brand. Our team really enjoyed you and your wife staying here and being able to welcome you to San Antonio. I will ensure to congratulate, Jena, Ivan and Andrew on a job well done. Thanks again and we look forward to seeing you in the near future.

    Sincerely,
    Kole Siefken
    General Manager

    GMmorgan, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Outstanding Customer Service

    by tinastravel on 2020-03-20 12:10 am

    The Emily Morgan Hotel is a great place to stay in San Antonio. Fantastaic location. It is right across the street from the Alamo, easy to get to and navigate from, and very close to the River Walk. This hotel probably has one of the best staff I have ever encounterd in travelling. All the sttaff we met were were extremely helpful, friendly and professional. Caleb the night manager and Johnny the consierge were great. My rating of 4-stars is because the rooms are very small.

    Owner Response
    Tina, thank you for the fantastic review! I'm thrilled you had such a wonderful time, and the feedback regarding our hotel and staff is sincerely appreciated.

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Great rooms, inspect your vehicle after valet delivers

    by amcduff89 on 2020-03-16 12:37 am

    Speedy check in, speedy check out. Breakfast a bit pricey at $18.95 a person for powdered eggs and super dense pancakes. Room was nice, great view overlooking the alamo. Inspect your vehicle for damages from valet, my 3 day old truck had paint rubbed off the bumper somehow, which the valet supervisor tried to say was already there and blamed us. Not happy about that.

    Owner Response
    Dear Guest, thank you for taking the time to share your review. I certainly appreciate all the feedback you've shared here, and will be sure to look into this instance. You're valued as a guest, and I hope you'll consider staying with us again.

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Spring Break

    by johnmechura on 2020-03-16 11:32 am

    We have stayed multiple times at this hotel. The location is great being located next to the Alamo and within walking distance of the river walk. The central location also makes it a good starting point for day trips to the hill county and outlet malls in San Marcos.

    Owner Response
    John, thank you for continuing to stay with us! It's a delight to know you always have a great experience. We look forward to seeing you next time!

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • quick getaway

    by chefseanp72 on 2020-03-15 02:03 pm

    The wife and I got away for an overnight stay and we enjoyed the boutique style hotel.The location and price off the hotel was great. The staff was professional and accommodating. We will stay there again.

    Owner Response
    Thank you for your 5-star rating! We look forward to having the two of you back again very soon!

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review


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