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The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel


    The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
 in San Antonio
    The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
 in San Antonio

Reviews

TripAdvisor Traveler Rating:
2100 Reviews
Latest TripAdvisor Reviews

  • Emily Morgan San Antonio

    by Dennis T on 2019-11-12 12:25 am

    This is an unique hotel in the heartbeat of Downtown San Antonio. Located directly across the street from The Alamo (which I could see from my room #303); and, a short walk to the Riverwalk. I had the king deluxe room which would probably fit about 6-8 king beds in it; and, a whirlpool bathtub. Although, the last time I stayed here, I got lucky to get upgraded to the Duke Suite. The staff is friendly and helpful. Valet parking is pricey (but normal for this area).

    Owner Response
    Dear Dennis:

    Thank you for your review of our hotel on Trip Advisor. We truly appreciate your feedback as it sounds like you truly enjoyed your stay. We look forward to serving you again the next time you visit San Antonio.

    Sincerely,
    Kole Siefken
    General Manager

    GM-Emily-Morgan, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Perfect stay for my 40th!!

    by cindyp1162019 on 2019-11-12 11:52 am

    My husband and I chose this hotel for my 40th birthday. It was a toss up between Emily or Hilton Palacios, but I'm glad we chose Emily. The hotel was very nice, gave complimentary warm cookies and bottled water, and is excellent proximity to the Riverwalk and right across from the Alamo. We got an upgraded Alamo view on the 14th floor. The room was nice and the bed was so comfortable; it surprisingly felt like home. The floor was so quiet; we were shocked... as quiet as the dead, haha! Supposedly this hotel is haunted, but I'm glad we did not experience anything unusual at all. I would definitely recommend this hotel and look forward to returning again!

    Owner Response
    Cindy, thank you for celebrating with us! It's a delight we were able to make such a special occasion that much more memorable, and your generous recommendation is sincerely appreciated. We look forward to seeing you next time you visit the city!

    Kole Siefken
    General Manager

    EmilyMorganGM, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Great location, horrible bed, horrible food

    by ShaniOf on 2019-11-12 09:29 am

    The only reason to stay here is the location. The bed is not comfortable and the food is deplorable. Most not even edible. If you stay here don't eat there, uber eats is your best bet if you don't go out. Also, the sliding glass door separating the rooms from the bathroom is loud, clunky, and awkward. Wakes up the whole room if one person has to use the rest the bathroom.

    Owner Response
    Dear Guest:

    We appreciate your feedback about you r experience in our hotel. We take all feedback from guests seriously and we will work to improve so that future guests do not have the same experience. Your experience in our hotel was not up to our usual high standards and we are very sorry as we want every guest to leave happy. Given the chance I am confident we could have turned your stay around while you were here and I am hoping you will reach out to me so I can gain your confidence back in our hotel. I can be reached at Kole.Siefken@Hilton.com. I look forward to hearing from you soon.

    Sincerely,
    Kole Siefken
    General Manager

    GM-Emily-Morgan, General Manager at Emily Morgan Hotel - A DoubleTree by Hilton, responded to this review

  • Great Location

    by SusanA136 on 2019-11-12 04:10 am

    WE stayed for 3 nights while exploring San Antonio. Alamo is right across the street and Riverwalk only a short walk to an entrance. Day we arrived 3 of the elevators broke down and it was awful just trying to get a elevator during our stay. Of course we were told its the weekend and they could not find any reason for them to be broken down. Room was not fully cleaned upon arrival. Was a little disappointed in our view which I paid extra for to be able to see the Alamo frontal view which we could only see the side view from our King suite. Bar atmosphere is great and Happy Hours are made great by the bar staff. Lots of restaurants and shopping within walking distance. I do think the valet parking a little stiff tho.

  • Historical hospitality

    by originalpopster on 2019-11-10 04:32 pm

    Excellent location while visiting Lackland AFB. Easy 5-day trip including the valet team making sure we had our vehicle curbside, the front desk getting a refrigerator for our room, and housekeeping maintaining a nice clean room.
    This is a historical hotel right across the street from the Alamo, adjacent to the Riverwalk and too many to mention historical places to visit.
    The room had just enough outlets for out devices to charge. And a great view of the historical post office across the street. Our room was on a lower level, no street noise or disruptions.
    Would definitely stay here again.


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