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The Fairmont Hotel San Francisco


    The Fairmont Hotel San Francisco
 in San Francisco
    The Fairmont Hotel San Francisco
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
4501 Reviews
Latest TripAdvisor Reviews

  • Excellent!

    by sethfrei on 2019-10-21 01:34 pm

    We had an excellent stay at the Fairmont San Francisco just a few weeks ago. Just walking into this stunning historic hotel creates a feeling of excellence. The staff were all very courteous. We especially enjoyed the Wine Down events every evening. Who could complain about free wine and snacks before heading out into this wonderful city. I would make sure to check out the Tonga room for dinner one evening if you get the chance. It is truly one of a kind. The only complaint is that the interior rooms face a utility area, and there isn't much for a view there, but otherwise, a great place to stay.

  • BEWARE OF HIDDEN FEES

    by 315wendyc on 2019-10-20 09:39 am

    I would have given this hotel a five star review had not been for their deceitful hiding of fees. When I checked out I was given a receipt showing a $30 a day "urban fee". I was never informed of this fee, however I was told by the front desk agent that it was in the fine print and non-negotiable. Apparently the fee is for use of the Wi-Fi, gym and wine hour. (I don't even drink) Why not just increase the room cost and be transparent? I hate when big businesses stick it to the consumer with hidden fees and for that reason I will never utilize this hotel again. It's a shame because it's a beautiful place with a lot of history, but if the management chooses to deceive their consumers, they have lost my business. Note: this urban fee was additional to the room cost as well as close to $75 a night for parking.

  • Customer service awful!

    by HuntSAH on 2019-10-18 06:20 am

    Prices are extremely high with no breakfast included. One night over $700 then the next $500. Up front/desk staff would not budge on offering complimentary breakfast. Even being a rewards member! My husband went downstairs a few times to speak to them about this.
    Parking is super expensive!!!
    Even trying to get in to let the valet park your car, is awfully hard because the entrance only allows for 3-4 cars at a time????.
    The only thing I really liked was the Valet parking guy who was super nice, and went out of his way to help. Wish I could remember his name.
    I would not recommend staying here!

  • Good... but for this level of hotel, it definitely needs a lot of work!

    by RiyadhI_doc on 2019-10-17 03:32 pm

    I am a frequent traveler and usually stay in top hotels. The Fairmont name never disappoints. However, this time I was less impressed. The hotel structure and architecture is great... but lacks of MANY perks that current luxury hotels have as standard. Hope the management reads this, so that they can take action and upgrade the hotel to become a full 5 star hotel. First, the room. It was huge but smelled "old" (not to say a bit disgusting). It was next to the service room and the cleaning service was making a lot of noise to the point it was unacceptable, even at late hours of the night. It was ironic that a sign next to the elevator warned guests to please be quiet after 10:00 pm! I guess that it was addressed to guests and not the hotel personnel... also in the room there was no turn down service. I had to request it once, and was provided just a couple of complimentary water bottles and one lamp light on. That was it. I was at least expecting they would keep doing the same service every subsequent night, but nope. Zero downturn service... just available upon request. Since I was attending a meeting at the Moscone center, it was somewhat complicated to do that every day. Also toiletries at this class level should have been better than what was offered. A modest soap and shampoo was offered, possibly at the level of an Embassy Suites or even Hampton Inn hotel. Not acceptable. In terms of the rest of the hotel, it certainly is beautiful but dated. Needs some investments in renovations. The smell was not good, and today's trend in high end hotels is to have the best air fresheners possible. to the management: you can buy a centralized system that distributes the scent throughout the AC and you get nice scent all over the hotel, lobby, rooms and even the restaurant area. They all smelled uninviting. Again, critical issue in this category of hotels. Lastly, I received two text messages from the reception. At the moment of checking in, they did not have my room ready, and asked for my contact info to notify me when the room was available. I received one text message for that and another one next day asking me for my opinion about the hotel. After that, no more communication... in a 5 day stay.
    In summary, I have to give 4 stars because 3 represents an average hotel, and this is definitely not average. But in order to be in the big leagues, many things need improvement. Oh, and I forgot to mention the 45$ breakfast. Definitely overpriced for a plain standard American breakfast! And if you go to the "buffet" selection... well, it was really a joke!

  • Old world charm and style

    by Alex G on 2019-10-15 09:48 am

    It is not that often that I write five star hotel reviews, and I do write a lot of reviews. I usually stay in other Accor hotels, like Sofitel, Novotel, Mercure, and I tend to forget that Fairmont has pretty unique old world charm and character, elegance and style.
    Nob Hill location is great, on the hill, and with the views to match. My Accor Platinum status was acknowledged by upgrade to very nice and spacious room in newer Tower, and excellent service. Yes, it is subjective review, due to the status, but the views were gorgeous, the room was well appointed, the bed quite comfortable, and the bathroom was up to par. All common areas are quite tasteful, and there is luxury feel at every corner. The bar was nice, with live piano music, and Tonga Room is quite popular, although too tacky, for my taste. The hotel is pricey, of course, but surprisingly not more expensive than somewhat bland and less luxurious hotels around SF Union Square and Financial District I stayed on several occasions. Few negatives: for the price you pay it will be good to have slippers and few other items, like toothbrush, in the room. Apparently, the bottled water is not free for all, but it was complimentary for me. I didn't take "no" for the answer, and insisted on free water. Water and Internet SHOULD BE INCLUDED in the rate for any decent hotel. Those small things are disappointing, but can be easily fixed, in my opinion.
    I would like to be back!


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