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The Fairmont Hotel San Francisco


    The Fairmont Hotel San Francisco
 in San Francisco
    The Fairmont Hotel San Francisco
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
4445 Reviews
Latest TripAdvisor Reviews

  • Wonderful hotel stay

    by sammyvictoria2018 on 2019-08-21 06:55 am

    We had a great room overlooking the front of the hotel. Perfect size for our family of 4 with great linens and ability to open the window to let the breeze in. Our only criticism is with the concierge desk which was hit and miss. Some were friendly with thoughtful recommendations, while others didn't seem to know answers to basic questions or came across as aloof. Overall thoroughly enjoyed our stay!

  • One word - Absolutely Beautiful

    by N3972TVtoddm on 2019-08-19 04:23 pm

    In town for The Rolling Stones concert (epic once in a lifetime moment) and chose the Fairmont Tower King room.
    This was our first trip to San Francisco and wanted it to be special and we were not disappointed! The grand entrance was breathtaking and we could just feel history surrounding us as we walked through their doors. The staff was very friendly and took no time at all to get us our room. The pics attached are from the 21st floor bay view - exactly what we were hoping for!
    Thank you for an excellent experience and helpful staff. Room service is very fast and the staff is helpful with suggestions on things for new comers to visit.
    Stay here. You won't be disappointed!

  • Beautiful Hotel.....breakfast ordinary

    by Mackay280 on 2019-08-19 12:00 am

    This hotel is just beautiful. The location is lovely and our room (corner suite) had a beautiful view of Alcatraz.
    We travelled with our 18 year old daughter.
    It's a grand hotel with a stunning lobby and excellent staff. There didn't appear to be any restaurants or cafes immediately around the hotel.

    Our only comment would be about the breakfast. For $44 the selection was minimal, no cereal selections - one option only, and just overall quite basic for a hotel of this calibre.
    Other than this the hotel was excellent.

  • Overpriced average hotel, iconic buiding

    by Soodye on 2019-08-18 06:34 pm

    Save your money and look for some other hotels in SF, I will not come back and will try either Ritz or Four Seasons for that price range.

    To be fair, nothing was wrong and service was overall OK here but the hotel is just too boring. I wished to leave this hotel on my second night (out of 3). This is my least favorite Fairmont hotel so far.

    Not good:
    - no swimming pool
    - gym is great but apparently some guests need to pay. Our booking through amex got us free access.
    - very few food selection here, Tonga restaurant is closed on Mon and Tues. so we only had Laurel court restaurant and room service. Tonga was fully booked on Sunday night. Food overall was average with high hotel price.
    - nothing else to do in this hotel other than admiring it's history.
    - the hill to the hotel is pretty steep, not recommended location if you like to explore the city with easy access to hotel.
    - room is old (we got city view room) but clean. Too pricey for the quality in my opinion.

    Good:
    - good housekeeping
    - free coffee from 5am to 10am
    - historic building

    If you like an old historic hotel, maybe this is for you. Certainly not for me.

  • Disappointing Level of Service

    by Peter A on 2019-08-17 10:40 am

    I'll qualify this by saying that the hotel is still nice, but after staying at the Ritz Carlton and the Four Seasons hotels in San Francisco, the level of service leaves much to be desired. I booked using American Express's Fine Hotels & Resorts program, because I had truly exceptional experiences at those hotels with the program (particularly the Ritz Carlton). I thought I would try this hotel because it was a bit cheaper and offers nice views. Big mistake. I called to ask about the possibility of a room upgrade prior to my stay, and to alert the staff that I would be arriving early and would like to take advantage of the noon check in. The woman I spoke to was very rude and unhelpful. I hoped when I arrived it would be easier to handle in person. That wasn't the case. My room wasn't ready and to upgrade to anything beyond the same size room I booked the hotel said there would be a surcharge of $350. This is such a far cry from my experience at the other hotels it almost makes me laugh. Given I paid more per night to book specifically through the Fine Hotels program, I expected more. The lesson for me is to go with what you know. Though the views are nice I wouldn't recommend staying here. You will get far better service, and consequently have a far better stay, if you stay elsewhere.


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