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The Heathman Hotel


    The Heathman Hotel
 in Portland
    The Heathman Hotel
 in Portland

Reviews

TripAdvisor Traveler Rating:
253 Reviews
Latest TripAdvisor Reviews

  • Portland Standard Bearer

    by MatthewS9252016 on 2019-11-15 07:28 pm

    Very cool hotel, centrally located. Excellent room and nice touch at 5 PM to get drink of the day. Very comfortable and nice view of the street from the room. I'd book this again on my next trip to PDX, Christopher was great to work with pre-visit and the staff was quite friendly and nice. Good valet parking and nice check in/out.

    Owner Response
    MatthewS9252016,
    Thank you for staying with us. I could not agree more that Christoper is great to work with! We look forward to welcoming you back!

    danielk10576, Manager at The Heathman Hotel, responded to this review

  • There are better options in Portland

    by CourtneyMarie83 on 2019-11-15 12:51 am

    The Heathman is a preferred travel option with my company and I've stayed there many times prior to this. I've never been 'wowed' by staying here, but this last stay was the last straw in overlooking a bad experience.

    I inquired about a room with a bathtub since I had a long week of travel and stress - work meetings, a family member memorial, etc. I look forward to staying at unique hotels to remove stress from life, not increase it. The agent checking me in was pleasant enough, said that he thought he had an upgrade to a suite for $500 and then didn't - why even mention it then! Then I was given my keys to quite possibly the smallest room I have ever seen. I couldn't even open the bathroom door all the way while standing at the sink. I would have paid for an upgrade to something larger but wasn't even given an option.

    I called down twice to the front desk - once for a laundry pick-up and again to inquire about earplugs - I was placed on hold for so long I walked my laundry downstairs. I also had to call to have my laundry delivered back up to me. Most high-end hotels will leave it in your room without having to ask for it.

    In regards to the earplugs, the walls were so paper thin I could hear my neighbors phone conversation until 10pm and every time a door in hallway closed it felt like it was literally in my room. The bed was terribly uncomfortable; I could feel the plastic mattress cover through the sheets.

    What took the cake though was checking out. It was early, the front desk person was clearly tired, and she referred to me as sir...I am a woman and identify as one. Rather than be apologetic and move on, she proceeded to giggle through my whole checkout. Not asking me once how my stay was.

    Overall, The Heathman delivered a subpar product. I didn't appreciate the added amenity fee, especially with the service being so poor. I have other options when traveling for work and I certainly plan to exercise that option for myself and my team when traveling to Portland.

    Owner Response
    CourtneyMarie83,

    Thank you for choosing to stay with us. I feel terrible that this has been your experience. I have emailed you and hope you take me up on the offer. I hope to hear from you soon.

    danielk10576, Manager at The Heathman Hotel, responded to this review

  • Historic hotel with hip and fun staff

    by suzannem139 on 2019-11-10 05:01 pm

    This is a lovely hotel in a fabulous location. It's close to cultural venues, fabulous restaurants, and shopping. Rooms are smallish, but well-appointed and comfortable. The staff is excellent! The front desk staff are good-humored, efficient, and delighted to share recommendations for activities. Evan, Brianna, Lindsey all provided thoughtful advice and enthusiasm about Portland. The warmth and friendliness of the staff elevated the experience from good to great. I will absolutely return for another stay.

    Owner Response
    suzannem139,

    Thank you for staying with us and sharing your fun experience. Our team loves sharing their advice and being themselves! We cannot wait to see you back.

    danielk10576, Manager at The Heathman Hotel, responded to this review

  • The Heathman reminds us of why we love Portland

    by angelaychen on 2019-11-10 08:00 am

    We visit Portland at least once a year and have stayed at The Heathman a few times. This was our first visit since their recent renovation, the updates are lovely! The staff are helpful and genuinely friendly. Bri checked us in, gave us some helpful tips, and shared interesting stories about the renovation and history. We seem to learn something new about Portland and The Heathman on each visit. Ari helped set us up with a few items to make our stay more comfortable. I am almost 8 months pregnant and was offered extra pillows, a non-alcoholic drink (in lieu of the complimentary local microbrew), and slippers. Our suite was spacious and the bed was super comfy, even for a very pregnant lady without her pregnancy pillow, we slept like babies! Thank you for another delightful stay!

    Owner Response
    angelaychen,
    Thank you for staying with us and sharing your experience. I are glad you enjoy the updates to the hotel and our team. Bri and Ari are terrific. We can't wait for you to visit with the little one!

    danielk10576, Manager at The Heathman Hotel, responded to this review

  • Stellar experience and customer service

    by BrazilLevel42 on 2019-11-09 01:10 pm

    Payton went out of his way and showed me the hotel and sold me on the place. If not for him I may have picked another hotel

    Evan helped us with all our question, and went out of his way to get things taken care of for us.

    Housekeeping was always smiling, and helpful.

    Overall an outstanding experience, could not have asked for better . Every time we come to Portland this will be the place we go.

    Owner Response
    BrazilLevel42,

    Thank you for staying with us. Evan and Payton love what they do and it certainly shows! We look forward to seeing you back soon.

    danielk10576, Manager at The Heathman Hotel, responded to this review


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