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The Hollywood Roosevelt


    The Hollywood Roosevelt
 in Los Angeles
    The Hollywood Roosevelt
 in Los Angeles

Reviews

TripAdvisor Traveler Rating:
2576 Reviews
Latest TripAdvisor Reviews

  • Nice, historic hotel in a convenient location for tourists

    by ajhawk_10 on 2019-01-21 06:28 pm

    We chose the Hollywood Roosevelt for our vacation in L.A. because it was centrally located and had an interesting history. The staff was friendly and helpful -- when we told them that the sink our room wasn't draining properly, they fixed it immediately. And the valet was very quick (at $45/night, they should be) which is not the case at all hotels, so we were very pleased. We stayed in the basic queen room, which is small but typical for an older hotel. It was clean and well-appointed with up-to-date features. They have mini bars in the rooms, which I like, but no coffee or tea which is a bit unusual. The pool areas is lovely and the service by the pool was excellent. He even pointed out that the gratuity was already included, which was nice. The bed was fine, but not one of the great hotel beds that makes you want to get a new mattress when you return home. And it is a bit noisy -- we could hear everything that happened in the hallway very clearly.

    Owner Response
    Greetings ajhawk_10,

    We appreciate receiving your thorough review and high rating! Thank you for making yourselves at home with us here in Hollywood, and we're glad you enjoyed our poolside service and central location. Next time, we'd love to situate you in one of our quieter tower rooms to even further enhance your experience. Until then!

    Best,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review

  • Perfect visit!

    by Katie N on 2019-01-21 01:25 pm

    My girlfriends and I stayed at the Hollywood Roosevelt last night and we had an amazing time! Molly checked us in and was so helpful and personable! Incredible service, breathtaking venue... it was a perfect visit! Thank you!

    Owner Response
    Dear Katie N,

    It was our pleasure to host you and your girlfriends and we're glad you all had the chance to soak up our Hollywood vibe! We hope you'll remember us when planning your next getaway!

    Best regards,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review

  • Girls Trip

    by Vagakat on 2019-01-20 06:20 pm

    Old Hollywood glamour meets trendy Hollywood Hills--this hotel was perfect for a weekend with friends. It has sleek and sophisticated, moody decor and excellent poolside cocktails. We loved every moment.

    Owner Response
    Hello Vagakat,

    We agree that our iconic hotel is the perfect setting for a girls' weekend! It was our pleasure to have you with us, and we're delighted to know you so enjoyed our ambiance! We hope we've inspired a tradition!

    Until next time,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review

  • The good and the bad

    by Vlai on 2019-01-20 04:42 pm

    We decided to spurge during our 2 weeks USA trip and stayed here for the last 3 nights in Hollywood blvd.

    We checked late on the arrival 19 December 2018. Room was upgraded to deluxe from standard room. The room was huge, could tell it was recently renovated. The room wasn't clean and the rug was came loose, beware not to trip on it.

    We were pretty much enjoy the room and the hotel even it wasn't as clean as it should be. Dust on the lamp, furniture, bathroom has stain at the corner but we can tolerate. Until the last night of our stay. We came back to the room 7 hours later to find out the room was not made. Too bad, we left the towels on the floors, so we requested for housekeeping. The guy on the phone was rude when we called him the second time to inform him we will be out while they clean the room. We wasn't happy with his attitude and went to the reception, we were tired from all day walking around, the guy from the reception, Mr Brian, told us that the hotel didn't clean the room every day, to our surprise and shocked, and when he called the house keeping again, they "blamed" us for putting the don't disturb sign which we were not. We were out at 1pm, the do not disturb sign were gone, which meant the second shift of the house keeper skipped our room. Mr Brian knew he gave us wrong info (about not cleaning the room daily) and the house keeping pointed arrow to us, he very sincerely offered us free room service breakfast the next morning. We were happily accepted didn't realize we have to pay usd27 for service charge and tax. That was not "complimentary" at all. Anyway, we were rushed for our tour and check out immediately the next morning.

    The bed was too large, the mattress was too small, this caused everyone of us knocked on the hard wood frame, and we all got bruises as a souvenir from the beds.

    No, we won't come back.

    Owner Response
    Greetings Vlai,

    We appreciate your candid review and the time you've taken out of your day to leave us with your thoughts. While we were glad to upgrade your room upon your arrival, we are sorry you found it in less than perfectly staged condition. We strive for an eco-friendly approach in our housekeeping department but apologize for any confusion regarding the cleaning of your room. We regret you did not feel the warmth and VIP treatment from our team that we aim to provide to all our guests. We're sorry to hear you won't be back, but we wish you safe travels home and hope you enjoyed your USA trip.

    Kindly,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review

  • A Box of Chocolate

    by Dessiedez on 2019-01-17 08:14 pm

    I stayed at the Roosevelt with some friends that had came in town to visit, and being that I too work in Hotel's we've heard some pretty cool things about the hotel. When checking in the pretty lady with the tattoos and the mixed chick with the dope nails greeted us and let us know about the hotel and things that were going on but all while still picking up the phones that just ring and ring (FYI not a good look). They did there best to politely put people on hold, when they finally were able to check our rooms in at least 5 people had been on hold! I seen a gentleman sitting at a desk when we arrived I assumed was concierge but found out you don't have one, and your staff does that as well being in Hollywood and paying as much as 300 for a queen size bed I would expect to be paying for a concierge or at least free WiFi maybe even free coffee until 10am, every time I went 4 days straight no coffee and it took someone at least 40mins then one time I got there at almost 9 guest had already been waiting and then a gentleman comes and just pulls the coffee with no explanation other than it's now after 9am speak with front desk! The hotel is very much in need of some changes! I also would like to inform you, you're breaking the law by not having a ramp for handicap guest to use! Or just guest in general as you have them go up and down stairs with luggage and there is NEVER anyone standing by the stairs just a group of gentlemen by the door or valet. I heard that the Hollywood Roosevelt is somewhere to party and let's just say I was totally unhappy with this stay! The hotel is all over the place it's like pick a theme and stick with it, are you a classic historic hotel or are you the party hotel everyone knows you as. But you can't be both! Your hotel doesn't even have a overall scent! All of our rooms and each floor smelled different. The Roosevelt is like a box of Chocolates you never what you're gonna get! (PS that's a bad thing for a Hotel!)

    Owner Response
    Hello Dessiedez,

    We appreciate your candid review and thank you for choosing to stay with us in Hollywood. We're sorry, however, that inconveniences marred your overall impression. We wish you had been able to sample our complimentary coffee in the mornings and that you had better enjoyed our ambiance as a historic hotel. We hope to make a better impression should you find yourself back in Hollywood.

    With regards,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review


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