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The Hotel Roanoke & Conference Center, Curio - A Collection by Hilton


    The Hotel Roanoke & Conference Center, Curio - A Collection by Hilton
 in Roanoke
    The Hotel Roanoke & Conference Center, Curio - A Collection by Hilton
 in Roanoke

Reviews

TripAdvisor Traveler Rating:
3104 Reviews
Latest TripAdvisor Reviews

  • Service is awful and some rooms are very small and dated

    by off2lb1 on 2020-01-24 03:25 pm

    It's 50/50 whether or not you'll get your food that you ordered at the Pine Room Pub. The rooms are out of date, and some of the rooms are weird shapes and tiny. The service is just not up to par, and the staff seems a little off.

  • A wonderful 12th Night venue!

    by KathleenSobansky on 2020-01-20 07:31 am

    Our medieval recreation group held its annual 12th Night celebration at the Hotel Roanoke, and we had a delightful time. The venue is lovely, and the service is outstanding. We found all the hotel personnel to be friendly and efficient, especially in the Regency Restaurant. My one suggestion for next year is that the hotel open the Pine Room Pub at noon and make sure there are enough servers - they got slammed when half the Kingdom decided to eat lunch there!

    Owner Response
    Dear KathleenSobansky, thank you for your review and for sharing your conference experience with us. We are honored to have you as a guest and delighted to host such a wonderful group! I am delighted to read the staff was a highlight of your experience and will be sharing the kind words with our team. We hope if your travels return you to the region we will again have the privilege to serve you.

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review

  • Beautiful Hotel, Great Staff, Terrible Reservation System

    by Tour05504012615 on 2020-01-20 06:35 am

    The hotel is gorgeous, and the staff is quite friendly and helpful. Unfortunately, our room reservation was terribly mishandled and the room we ended up with was nearly the opposite of what I had selected, in addition to having a strange smell and no bathroom fan. I would stay here again, and anticipate a better stay in the future, but this stay was a disaster. The building itself and the bell stand staff on their own would get five stars.

    Owner Response
    Dear Tour05504012615, tahnk you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced. I have shared and addressed your reservation issues with our team. I thank you for sharing your experience with us so that we may address and correct issues with our service and operations. I hope if your travels return you to the area, we will again have the privilege to serve you and deliver an improved experience.

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review

  • Extremely Satisfied

    by melissafA3173MX on 2020-01-20 05:18 am

    I stayed at the Hotel Roanoke for a formal event with the Society for Creative Anachronism January 17-19. I was able to check in from the app, choose my room, and was able to skip the front desk entirely since you can link a digital key to your phone. I had a beautiful, clean room. The bed was very comfy, pillows were perfect. The whole property was beautiful. Staff were polite and very responsive to requests. The only reason for 4 out of 5 stars was the lack of a mini fridge and microwave in the room.

    Owner Response
    Dear melissafA3173MX, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you utilized the digital key feature! We are in the process of updating and renovating our rooms in 2020 and will be including refrigerators in all guest rooms. We hope you'll be back again to visit soon!

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review

  • I love Hotel Roanoke

    by GamecockGirl on 2020-01-16 09:59 am

    I had a wonderful stay here on my way through home during my holiday travels. (I'm originally from Christiansburg but have lived in South Carolina almost 20 years.)

    We stayed in room 280, I think it was, which had great views of the pool/hot tub area and the mountain. I prefer staying on that side (I'm not sure what it's referred to by the hotel - but I will now try to stay on that side every time).

    The hotel has been updated since my last stay, which was about 10 years ago, I think. The hotel bed was excellent, the furnishings in the room were stylish and classic, and the bathroom was gorgeous, with a lot of marble. I love those bath products, too, and wish I had written down the brand name and info so I could purchase more. The room had a lot of space in it - very enjoyable. It's a beautiful hotel, and I love all the history and charm of the property.

    There is no better area to stay in Roanoke than the downtown area. Lots of great restaurants and bars in walking distance, as well as museums and other things to see and do.

    Owner Response
    Dear GamecockGirl, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and are delighted you enjoyed your experience! Our bath products are by Gilchrist & Soames and we do have available in retail size at the hotel! We hope you'll be back again soon! We look forward to serving you again.

    Sincerely,
    Brian Wells
    General Manager

    Brian_Wells_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review


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